NPS Solovair Reviews 

I encountered a manufacturing fault around 1.5 years after recieving the boots. The customer service was super helpful and sent out a hastle-free replacement pair.

Excellent shoes, wonderful customer service !
I had an issue with one of my shoes, and the heel broke after only a few months. A few messages with the customer service and I had a new pair shipped, no charge. Shout-out to Viv and Karen from Customer Service !

It's my second pair from NPS Solovair and I'm incredibly happy with how the costumer service and delivery was executed this time, as well as with the first time around. Highly recommended!

The shoes are great and the customer service is excellent. Shoutouts to Lee!

The customer service and speed of delivery is exceptional.

7.22 am 24/03/26 I ordered a pair of Cherry Red Hi-Shine 8 Hole Derby Boots.

2.59pm on the 25/03/26 they were delivered and no I didn't pay for express delivery.

On opening up the box and taking a good look at the boots I noticed a cosmetic imperfection. Nothing to dramatic but enough that if I'd tried them on in a shop I would have asked for another pair.

3.30pm 25/03/26 I got in touch via the contact form on the website outlining the problem along with photos. I also said that whilst I was happy to exchange them I would consider a discount. I instantly got an automated response acknowledging receipt and outlining the process.

I thought great all in hand I'll just wait to hear back from them in the next day or so. So I took the dog for a walk.

4.53pm 25/03/26 I got a response from Karen in customer service offering a solution that I was delighted to accept.

So in under 1.5 hrs NPS Solovair had sorted the problem and earned themselves one delighted customer...me.

The boots, bar the minor cosmetic flaw, are fantastic. Far better than my DMs. I will definitely be buying from NPS Solovair again and can highly recommend them. You can buy with confidence in their products and service. Absolutely 1st Class.

This is a British company based
In Wollaston Northamptonshire and I ordered my first (but not last)pair of shoes this week .
The quality is unparalleled and I’ve worn mephisto ,dansko ,La Canadienne ,doc martens
And latterly Russell and Bromley .
These trump the lot !
The comfort quality and customer service are excellent

Really positive customer service experience
Ordered some boots for my fiancee to the UK, while living overseas, and therefore had to arrange returns through a fairly convoluted process. Viv could not have been more accommodating, and made the whole thing incredible easy, the boots are also great. Very happy with the whole experience and will definitely be a repeat customer.

The service you get with NPS is above and beyond. They genuinely want to help you get the perfect result and it's like of deep breath of fresh air. They also genuinely care about the products and are very passionate about quality and good design. I would wholeheartedly recommend them any day of the week.

Absolutely love my new pair of five Eyelet brogues. You can tell the quality in the workmanship and materials as soon as you open the box.
They fit perfectly and are very comfortable.
I was so impressed with the shoes that I have since in the last month purchased a further three pairs of shoes from NPS/ Solovair. A pair of calf gibsons with Dainite soles. And two pairs of Solovair Gibsons, all of which I love.

Firstly, I had really high hopes for this brand and spent some time comparing my options before choosing Solovair.

The guidance on the website is quite specific and detailed, which leads you to believe the company takes care and pride over getting it right, and that this will reward you with a high quality product that fits as you expect.

The boots arrived and the quality of leather looked and felt great, I like the subdued stitching. However, as I started lacing them up I noticed that the sole of the right foot had been cut badly. It looked like the machinist (or the machine) had slipped while making the curve at the front of the right foot, leaving more of a straight line than the left foot. How did this get pass quality control? Perhaps a brand selling itself on quality should open the box for one last check before it goes out of the door.

Still, worth trying the boots on, as I was certain this flaw would be corrected if sent back, so I wanted to know how they fit.

The "more generous" last (493) shape felt surprisingly narrow across the forefoot. Did I get this wrong? Given the careful attention I paid to measuring my feet and choosing the size (following Solovair's published guidance), my confidence faded and I decided to ask for a refund.

Checking the returns procedure, I took a photo, filled out my reason for return and waited for the confirmation / 'approval' email, with packing slips. As others have noted, you are told you have 7 days to complete your return once instigated, which puts some pressure on you to be organised and get this done.

The same cannot be said for Solovair's customer support service.

No confirmation / approval email came. So I wrote to them, explaining that I was waiting, and conscious of the expected window of time for returns.

I got a standard response with instructions on how to complete a return. No name on the email.

I wrote back, clarifying. Another off-target response, suggesting I had taken my parcel to the wrong courier. This time there was a name at the bottom. Surprised that the human (maybe it wasn't) hadn't read my earlier messages I tried calling the customer service telephone number ("We are unable to answer your call - clunk") and sent another email, explaining again.

Days after the returns request I finally got an email telling me my returns request had been approved, with packing and postage slips attached.

The postage instruction insists on the use of DHL Express, which YOU WILL PAY FOR.

At no stage was the flaw in the sole acknowledged.

There was no attempt to keep me as a customer - no enquiry about the fit or other finish elements, no suggestion for an alternative size or shape / design.
Looking back at the information I can see now that the 493 last is generous on the length, but 'narrower' in overall fit. Surely good customer service would spot this and come up with a recommendation?

Apart from the use of my first name at the top of each letter, it did not feel like I had been seen as a customer at all. My returns request had been overlooked, my messages not read, calls not answered, dissatisfaction left to fester. Just disappointing.

Amazing! I had to exchange a pair of boots-ordered a wrong size & the new pair was delivered quickly and fits perfectly! Thanks for your help, solovair team!) loving my new boots)

I ordered a pair of shoes in October. It developed a crack by the following March though I was only wearing it indoors. I was really surprised because my previous pair had lasted (and was still usable). When I reached out Solovair, all they asked for was some pictures. They diagnosed the problem, and offered a replacement immediately. Though there is no warranty beyond the 30 day return- which made me anxious- the company is extremely responsive and responsible. Excited to keep using their products and I highly recommend, both for the quality of the product and the service. AMAZING!

Tried these shoes after getting tired of ones from other brands falling apart, and these are a massive upgrade. Now they're broken in, they're by far the most comfortable and hard-wearing shoes I own. My first pair had a bit of an issue where the sole and insole rubbed, making them quite squeaky. But their costumer service was honestly the best I've ever had from any brand: responses came the same day and they offered to cover the cost of resoling or replacing them with no hassle. If you're looking for high quality, good looking shoes and a helpful team to back them up with advice and assistance, I couldn't recommend Solovair more

Customer Service was unbelievable.
I had a problem with my shoes that were out of warranty, and Joanne who i dealt with sorted me out and was so easy to deal with.
She sent me out a new pair because of a fault that i didnt catch earlier and turned into a bigger problem.
Makes me very very comfortable and feel safe ordering from them again.
10/10

Having bought (and loved) a pair of their platform boots over a year ago I noticed that one of the soles had torn. I reached out to see if they could repair, and when it was determined that they weren't able to repair these boots, I was sent a replacement pair!

Viv was super helpful and I'm grateful for her quick action and support :)

My experience with their customer support was amazing, my boots had defect and they immediately responded and offered to send a new pair while being super friendly. These are my third solovair boots and definitely not the last ones. <3

Generally a very good business and after much legwork on my part a resolution has been achieved. Hopefully, the company will learn from this and tweak their systems. In general it's a great product and I cover 100s of miles in all of my pairs
I love the boots and have multiple pairs. However, when things go wrong such as them sending me a pair of size 6 boots in a box that said size 9 it seems as though their barrier of artificial intelligence rather than human beings is designed to prevent an easy resolution. Do Docs suffer the same problem?
Currently very much out of pocket and expected to buy a printer then travel 20 miles in order to solve their mistake!

Team NPS is the absolute best!

Not only do they have the best styled high quality footwear their customer service is second to none. I had made a mistake with a recent order and it was handled quickly and worry free.
I own two pairs and plan on many, many, more to come.
Bravo Team NPS.

Fantastic is all I can say
Absolutely amazing pair of boots with shearling insides perfect fit and not like Dr martens they all have half sizes

Solovair immediately took steps to correct a manufacturing flaw on a pair of Black Greasy Dealer Boots. They worked professionally, kindly and swiftly to remedy the issue. How? They sent me a replacement pair and even made a last-minute change despite it was my ambiguity that made the change necessary. Fine craftsmanship and superlative, personal service! A rare combination these days.