We’ve always found Elliot Wheatley at NWF Fuels to be professional and friendly. He’s always ready to help and goes out of his way to provide us with great customer service. It’s a pleasure dealing wi... Toon meer
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I work with Elliott for all our deliveries and ordering. If there is any problems he is always able to help and that makes the whole process a lot easier. He is attentive and always availiable to hel... Toon meer
Only giving a 1 as I cannot give a 0. Its the most appalling take over of pinnock brothers (I was a customer foe 10+ years), 9 months of chasing NWF for an invoice to be cancelled that I never receive... Toon meer
Failed delivery yet again.received multiple emails saying the delivery would be the next day to get an email a few hours later saying they can’t deliver. Placed the order on 25/8 today is 4/9 and stil... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
With a modern fleet of 99 fuel tankers and a strategically located depot network, NWF Fuels supplies a comprehensive range of oil products coast-to-coast throughout England and Wales to Domestic, Agricultural, Commercial and Retail customers. From small beginnings the company now has a turnover in excess of £350 million, is Texaco’s largest distributor in Europe and is also a major distributor of Conoco and Total products.
Contactgegevens
NWF Fuels , CW5 6AF, Nantwich , Verenigd Koninkrijk
- 01829 260900
- feedback@nwffuels.co.uk
- www.nwffuels.co.uk
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323 reviews
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Great service.
28 september 2023
Fast delivery and competitive pricing
28 september 2023
Delivery times are bang on time within…
Delivery times are bang on time within in the delivery window given.
Communication with the oil company is very good electronically & telephone wise.
28 september 2023
Oil was delivered when they said it…
Oil was delivered when they said it would be. Delivery Note put through the door . Nomesscsused. Driver was very friendly.
28 september 2023
Very good service for delivery
Very good service for delivery, happened on time, even though we all needed to be out. Been a customer of NWF since 1974, never been disappointed.
Only one downcheck, happens every delivery, NWF issue their invoice on the day of delivery, but it takes a week or more to arrive for payment, so it looks as if we are in default.
28 september 2023
Delivered when promised
Delivered when promised, nice driver respected my property and easy ordering process. Good company to do business with.
28 september 2023
Everything from ordering to delivery…
Everything from ordering to delivery worked perfectly. Shame that there has to be an invoice afterwards !
28 september 2023
Did what you said on time and at the…
Did what you said on time and at the agreed price
28 september 2023
Great service end to end!
28 september 2023
Brilliant team
Brilliant team on the phone and drivers. Very helpful and knowledgable
28 september 2023
Competitive price and the delivery was…
Competitive price and the delivery was in the window stated with a text alert the previous day; driver was courteous as always.
12 september 2023
You get full information on when they…
You get full information on when they will deliver and price is good
28 september 2023
Helpful and polite on phone.
Helpful and polite on phone.
Kept informed of day of delivery.
Competitive price.
28 september 2023
always quick response
always quick response
Delivery drivers are considerate and helpful and friendly
28 september 2023
Have dealt with NWF for last 20 years…
Have dealt with NWF for last 20 years and find them efficient and helpful.
28 september 2023
Easy to deal with and always do what…
Easy to deal with and always do what they say they are going to do.
28 september 2023
Firstly my father COLIN died in…
Firstly my father COLIN died in December 2016 and we are still getting emails and correspondence addressed to him after repeatedly notifying you so that is distressing. Secondly we paid for the fox meter so that the tank would never run dry and since then it ran dry three times totally useless. Getting it set up was problematic and its never worked and we paid extra money for the service and ended up without heating during the winter in a house where my mother was living in her eighties and feels the cold she had to go without heating for weeks. We have had nothing but problems. The reason i have dealt with you is because mum and dad used to use you so we just continued.
28 september 2023
Antwoord van NWF Fuels
Hi Colin,
Firstly I am sorry to hear about your experience with NWF Fuels. We will investigate any issues you've encountered and a member of the team will be in touch to see if we can make amends.
I can see a colleague had previously changed the name of the account on the Sales system. It looks like this hasn't automatically updated our other systems which I have now rectified.
The OilFox can be professionally installed. It might be that it needs recalibrating to accurately measure the oil levels. If you would like us to arrange this please email feedback@nwffuels.co.uk.
I am sorry to hear this has left your mother without heating. I understand one of the team did visit with emergency run out packs several times to keep the tank topped up until the fuel delivery arrived - hopefully this limited any time without heating.
I trust the steps we are making will go some way to reconcile any grievances.
Kind regards,
The Fuels Team
Really good company and very…
Really good company and very competitive prices and the customer relations are great and the delivery guy and great and respect your property.
28 september 2023
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