We’ve always found Elliot Wheatley at NWF Fuels to be professional and friendly. He’s always ready to help and goes out of his way to provide us with great customer service. It’s a pleasure dealing wi... Toon meer
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I work with Elliott for all our deliveries and ordering. If there is any problems he is always able to help and that makes the whole process a lot easier. He is attentive and always availiable to hel... Toon meer
Only giving a 1 as I cannot give a 0. Its the most appalling take over of pinnock brothers (I was a customer foe 10+ years), 9 months of chasing NWF for an invoice to be cancelled that I never receive... Toon meer
Failed delivery yet again.received multiple emails saying the delivery would be the next day to get an email a few hours later saying they can’t deliver. Placed the order on 25/8 today is 4/9 and stil... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
With a modern fleet of 99 fuel tankers and a strategically located depot network, NWF Fuels supplies a comprehensive range of oil products coast-to-coast throughout England and Wales to Domestic, Agricultural, Commercial and Retail customers. From small beginnings the company now has a turnover in excess of £350 million, is Texaco’s largest distributor in Europe and is also a major distributor of Conoco and Total products.
Contactgegevens
NWF Fuels , CW5 6AF, Nantwich , Verenigd Koninkrijk
- 01829 260900
- feedback@nwffuels.co.uk
- www.nwffuels.co.uk
2,6
Slecht
323 reviews
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Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 79% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Polite helpful delivery
28 september 2023
Friendly
Friendly , helpfull staff. competetive prices, prompt service,kept in the loop at all times.
28 juli 2023
Efficient and delivered as promised.
Efficient and delivered as promised.
Driver was warm and friendly and efficient.
Thank you
28 juli 2023
Excellent service
Good price, very helpful customer service, prompt and friendly delivery
28 juli 2023
Complaint
I posted my cheque for an oil delivery on 6/7/23sending it to the Nunn Brook Rd depot as I have always done. A few days later I received a letter saying I had not paid. I rang the depot and was told the cheque has been received and to “forget”the letter.
A second letter came threatening legal proceedings. I rang the credit office and again was told the cheque had been received
Not a way to treat a long standing customer, the letters were most distressing.
28 juli 2023
Antwoord van NWF Fuels
Hi Edith,
I'm sorry to hear that an issue with our payment notifications has caused you distress.
I'll ask the team to investigate why this has occurred to help prevent this from happening again.
Kind regards,
Andy
Highly recommended
We’ve been using NWF for years for both businesses and also our heating oil. We always ring round but very rarely beaten on price! Very friendly and courteous staff and the drivers are too!
28 juli 2023
Antwoord van NWF Fuels
Hi Mrs Lawrence,
Just to say thank you for the fantastic review.
I'll share the feedback with the team too as I'm sure they will be delighted to hear it.
Kind regards,
Andy
Difficult access delivery
Friendly and efficient office staff taking the order.
Oil delivered when they said it would be.
Friendly and expert delivery by Phil in the Oil Bug at what is a difficult access
28 juli 2023
Antwoord van NWF Fuels
Hi Peter/Anne-Marie,
Thank you for your awesome review.
I'll pass your feedback onto the rest of the team.
Kind regards,
Andy
I reported an incident which I have…
I reported an incident which I have camara evidence off yet it took your manager and regional manager to come and see the damage,
28 juli 2023
Antwoord van NWF Fuels
Hi Kate,
I'm sorry to hear there was an incident while making delivery.
To confirm, our OFTEC registered technician will be visiting to help with your tank measurement level with no charge to yourself.
I trust this rectifies any problems. If there is anything else we can help with please email feedback@nwffuels.co.uk
Kind regards,
Andy
We have an account with NWF which I pay…
We have an account with NWF which I pay every month. When I need fuel I just ring place my order and within a few days I have my fuel. They leave a receipt of how much oil I have had, then I get a bill with the cost very efficient
28 juli 2023
Usual excellent service
Usual excellent service, except this time having pre paid,but over paid due to the tank not taking as much oil as I'd estimated a had to chase for the difference to be refunded, NFW wanted it to sit on account dispite making me pay upfront because I make a tank of oil last 2-3 years!
28 juli 2023
Great service
Friendly, efficient, reliable and competitive. Would definitely recommend. We’ve set up monthly payments to help with budgeting too.
28 juli 2023
Antwoord van NWF Fuels
Hi Kaye,
Just to say thank you for the lovely review.
It's great to hear you would recommend us and I'll pass on your feedback to the team - they always appreciate hearing their dedication is appreciated.
Thanks,
Andy
NWF Fuels delivery…
NWF Fuels delivered the heating oil to my home cheap, fast and with no problems with communication.
28 juli 2023
Very helpful and quick delivery
28 juli 2023
Quick delivery at a competitive price
28 juli 2023
Excellent
This was the first time we had used NWF Fuels for heating oil supply - it was very easy to create an account and order fuel at a discounted price - via a very helpful friendly gentleman on the phone.
Delivery was a day earlier than anticipated but we had been informed of the update via email/text, plus the lorry driver was very friendly- will use again
28 juli 2023
Antwoord van NWF Fuels
Hi Mike,
Many thanks for the review and great to hear your first order with us was rated excellent. We will strive to make any future orders the same!
I'll pass your comments onto the team - they always enjoy hearing the feedback, particularly when it's so positive.
Kind regards,
Andy
They put me a lot more in my tank that…
They put me a lot more in my tank that I ordered but the team at headquarters helped and put things right for me
28 juli 2023
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