Evan was friendly, efficient and patient (I had a lot of questions). The quote covered everything I needed and was reasonable compared to others. They have a phone number which appealed to me rath... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Very helpful call handlers. Common sense approach and knowledgeable staff. Options for how to receive documents and everything done rapidly with good follow up thereafter. Product pricing very accepta... Toon meer
Bedrijf heeft geantwoord
Very helpful when we were already stressed regarding our contents insurance but helped us sort it with no problems.
Bedrijf heeft geantwoord
Recently renewed my house insurance. A company that doesn't automatically increase your premiums but in fact slightly less than last year. Easy and clear communication. Not made a claim and hopefull... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Offering competitively priced commercial and personal solutions both online and over the phone. We combine great customer service with competitive quotes from our panel of leading insurance companies – only the best for you. One Insurance Solution is part of the Brightside Insurance Services Group
Contactgegevens
Verenigd Koninkrijk
- www.oneinsurancesolution.co.uk
4,7
Uitstekend
6K reviews
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Excellent customer service
I was late in renewing my policy due to various family circumstances. Despite this, the team did a wonderful job in securing a perfect policy and managed to secure my no claims too, despite the gap.
They were very kind, very knowledgeable and very speedy.
19 maart 2026
Antwoord van One Insurance Solution
Good Afternoon,
We are thrilled to hear you had a positive experience when you contacted us. Thank you for taking the time to share your feedback.
Kind Regards
Emma-Leigh
Friendly and informative
10 maart 2026
Antwoord van One Insurance Solution
Good Afternoon,
We are thrilled to hear you had a positive experience when you contacted us. Thank you for taking the time to share your feedback.
Kind Regards
Emma-Leigh
Easy transaction at a good price
14 maart 2026
Antwoord van One Insurance Solution
Good Afternoon,
We are thrilled to hear you had a positive experience when you contacted us. Thank you for taking the time to share your feedback.
Kind Regards
Emma-Leigh
Antwoord van One Insurance Solution
Good Afternoon,
We are thrilled to hear you had a positive experience when you contacted us. Thank you for taking the time to share your feedback.
Kind Regards
Emma-Leigh
Good prices and very good service
12 maart 2026
Antwoord van One Insurance Solution
We're happy to hear that you had a good experience with our prices and service. Thank you for your positive feedback!
Very helpful.
Very helpful.
We are away on holiday and they phoned and sorted my renewal.
That was very much appreciated.
Thank you.
11 maart 2026
Antwoord van One Insurance Solution
We're happy to hear that we could assist with your renewal while you were away. It's great to know our call was helpful and appreciated. Thank you for your feedback!
Have a great Holiday!
Will Poysor helped me out
Will Poysor really helped me out, he was quick through the insurance questions, answered all questions thoroughly with no ambiguity.
10 maart 2026
Review zonder uitnodiging
Antwoord van One Insurance Solution
Good Afternoon,
We are thrilled to hear you had a positive experience when you contacted us. Thank you for taking the time to share your feedback.
Kind Regards
Emma-Leigh
Jamie was very good on the phone
7 maart 2026
Antwoord van One Insurance Solution
Good Afternoon,
We are thrilled to hear you had a positive experience when you contacted us. Thank you for taking the time to share your feedback.
Kind Regards
Emma-Leigh
Everything was explained to me and I…
Everything was explained to me and I could understand what he was saying
2 maart 2026
Antwoord van One Insurance Solution
Good Afternoon,
We are thrilled to hear you had a positive experience when you contacted us. Thank you for taking the time to share your feedback.
Kind Regards
Emma-Leigh
Excellent Service
We spoke to a very efficient and capable woman who also spoke very clearly and got us sorted in no time, thoroughly recommend One Insurance Solution.
5 maart 2026
Antwoord van One Insurance Solution
Good Afternoon,
We are thrilled to hear you had a positive experience when you contacted us. Thank you for taking the time to share your feedback.
Kind Regards
Emma-Leigh
They rang me up
When I wasn't sure and I filled it in incorrectly they rang me up to clarify the answers
18 februari 2026
Antwoord van One Insurance Solution
Good Afternoon,
We are thrilled to hear you had a positive experience when you contacted us. Thank you for taking the time to share your feedback.
Kind Regards
Emma-Leigh
Happy with price
Happy with price, did not get return call same day to confirm, then payment taken twice in error but refunded so overall satisfied
17 februari 2026
Antwoord van One Insurance Solution
Good Afternoon,
Thank you for taking the time to share your feedback. My apologises for the error you experienced I am glad this was quickly resolved for you.
If you do need anything further from us please feel free to contact our customer service department.
Kind Regards
Emma-Leigh
urgent water damage claim completely ignored and my family left homeless for 2 days and counting
I made a claim at 1am on Saturday night due to a severe water leak that collapsed the ceilings in the entire front of our home. I also disclosed to One Solution that I am pregnant and have two disabled children. One Solution have done absolutely nothing. I repeat absolutely nothing. No advice nothing to urgently mitigate or clean up my flooded home and most critically no emergency safety or accommodation for my disabled family. While halfway through my pregnancy I have been trying to clear up physical debris of flood mess in a structurally compromised house and keep my children safe. We ended up sleeping on the floor of our destroyed house as One Insurance did absolutely nothing. Two days of trying to get a response and nothing. It’s inhumane. I have given up and booked my family into a hotel which I have been forced to pay for myself while the water damage to my home is not being dealt with, and worsening. One of the appalling excuses I was given on the phone is that “systems don’t work at the weekend” we pay for emergency cover. Emergencies can happen any time. This company is not fit for purpose. The way we have been treated is unlawful, inhumane and totally unfit for purpose purpose.
22 februari 2026
Review zonder uitnodiging
Antwoord van One Insurance Solution
Good Afternoon,
Firstly I would like to apologise for the stress and upset this process has caused you and your family. I can understand the frustrations and worry this must be causing, not having someone attend the property straight away. As I am sure you are aware we are acting as your insurance broker, all claims are dealt with solely through your insurance company. We do not have the facility or means to appoint anyone to repair/asses anything to do with claims. As soon as we received notice of your loss we passed all the relevant information over to your insurer in order for them to start the claims process. We have also been in talks with the insurer this morning and they have confirmed they will be dealing with everything for this moving forward.
Please do make us aware if there is anything else you require from us.
Regards
Everything was very efficiently handled
Everything was efficiently handled and reached a very satisfactory conclusion.
12 februari 2026
Antwoord van One Insurance Solution
Good Afternoon,
We are thrilled to hear you had a positive experience when you contacted us. Thank you for taking the time to share your feedback.
Kind Regards
Emma-Leigh
Online renewal easy to do
12 februari 2026
Antwoord van One Insurance Solution
Good Afternoon,
We are thrilled to hear you had a positive experience when you contacted us. Thank you for taking the time to share your feedback.
Kind Regards
Emma-Leigh
Reviews are more important
Reviews are more important than paperwork you have requested
11 februari 2026
Antwoord van One Insurance Solution
We appreciate your feedback and time. We will review our processes to ensure we prioritize your needs and improve our service.
In the meantime an agent will be contacting you today and resolving this for you
Home Insurance
The adviser I dealt with was very polite and friendly and guided me through all the questions.
2 februari 2026
Antwoord van One Insurance Solution
Good Morning,
We are thrilled to hear you had a positive experience when you contacted us. Thank you for taking the time to share your feedback.
Kind Regards
Emma-Leigh
Any queries I had were answered promptly
8 februari 2026
Antwoord van One Insurance Solution
Good Morning,
We are thrilled to hear you had a positive experience when you contacted us. Thank you for taking the time to share your feedback.
Kind Regards
Emma-Leigh
Antwoord van One Insurance Solution
Good Morning,
We are thrilled to hear you had a positive experience when you contacted us. Thank you for taking the time to share your feedback.
Kind Regards
Emma-Leigh
Matt was very helpful in a difficult…
Matt was very helpful in a difficult situation for me. My only issue was the length of time it took to find cover - not his fault I’m sure
6 februari 2026
Antwoord van One Insurance Solution
Good Morning,
We are thrilled to hear you had a positive experience when you contacted us. Thank you for taking the time to share your feedback and we have passed this onto the insurer.
Kind Regards
Emma-Leigh
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