Palm Flights LTD Reviews 

The customer service team was very helpful and they did a great job Mr Osman was able to give us the best advice for the airline we appreciate your service thank you so much

Usam was extremely professional and went above and beyond with finding me flights. Thank you very much for the great service.

“I was under a lot of pressure trying to find an emergency flight ticket for a friend and came across this travel agent online. I spoke with Usman and even though I was quite stressed, he stayed calm, patient and reassuring throughout. He managed to find a suitable ticket and didn’t just stop there , he followed up afterwards to make sure my friend checked in successfully. Great service and communication. Thank you so much.”

Before booking with this company, I assumed the couple of bad reviews were just over exaggerations but do not be fooled!! This company is a scam. When booking with them, they demand a deposit which is the first red flag. They will dodge your questions and pressure you into booking by saying there's one ticket left. If you decide to think about anything, they will spam call you for days on end. When I did go to book, I paid the deposit and was given a date and time to pay in full. Yet they did not ring me,like they said they would. This, I rang them only to find out my flight was suddenly cancelled. Yet a look on the plane company's website showed there was no flight at that time scheduled in the first place. They tried to make me rebook and pay even more money. After I said no, they continued to spam call and pressure me and did not return the deposit either.

DO NOT BOOK WITH OR TRUST THIS COMPANY

The consultant that attended to me, was very kind and polite to me and his name is Usman

Booked my flight via Palm Flight and had a great experience. I spoke with Usman, who was professional, polite, and very friendly. He provided clear advice and guidance, offered excellent customer care, and handled my request appropriately and in a timely manner. Very satisfied with the service, specially Usman. Ash

I have received a very good service from Palm flight ltd by IQRA.
Thank you

They have been very helpful in sorting out my flights as and usman has been very helpful

Warm welcoming and prompt adressing my request by Usman.
Explained thoroughly what was required,available and purchased the ticket upoun unbaised concluson of the conversation.

I'm please the way Iqra attended to whenever I want to get I will like her to attend to me thanks

Usman was a good consultant. He answered all my questions to my understanding. Definitely using Palm Flights.

I wish I could give them minus stars — even 1 star feels too generous based on my experience. They called me today at approximately 15:10 and told me they would pay me £948 in cash and £100 in vouchers, claiming this was the refund amount provided by Uganda Airlines. I originally paid £1048 to travel on the 26th of December with Uganda Airlines. The airline then cancelled my flight, and none of the alternative dates they offered were suitable for me. I requested a refund, and on 11/12/2025 they emailed me the following breakdown and asked me to reply with approval. I refused, as the cancellation was not my fault and I do not believe I should be penalised.
TOTAL AMOUNT: £1048.00
CANCELLATIONS / REFUND
BEFORE DEPARTURE
Refundable Amount in Bank/Card: £730.00
Amount in Voucher: £120.00
Cancellation Charges: £198.00
Then on 30/12/2025 they emailed me this:
TOTAL AMOUNT: £1048.00
CANCELLATIONS / REFUND
BEFORE DEPARTURE
Refundable Amount in Bank/Card: £900.00
Amount in Voucher: £148.00
Again, I refused. In my view, this goes against consumer rights, as my refund should be returned in the same format and amount that I originally paid for a service I did not receive.
Today they called again and said they would now refund:
TOTAL AMOUNT: £1048.00
Refundable Amount in Bank/Card: £948
Amount in Voucher: £100
Once again, I refused. It seems they are avoiding email communication now and relying on phone calls instead. Based on my experience, I feel this company has acted dishonestly.
THESE PEOPLE ARE SCAMMERS.

Very helpful and informative as to times, flights etc…

Iqra from Palm Flights handled my booking, and although there were some challenges with pricing changes and back-and-forth communication, we managed to find an acceptable solution in the end. She was courteous and patient throughout the process, staying late to ensure the job was completed.

I had a really great experience with Palm Flight Ltd, especially thanks to Iqra. From the very beginning, she was supportive, patient, and genuinely focused on helping me find the best option. She guided me through the whole process step by step, explained everything clearly, and was always quick to respond to my questions.

What stood out the most was how she worked around my budget without any pressure. Iqra took the time to understand what I needed and managed to secure tickets that suited me perfectly, both in terms of cost and travel plans. The entire process felt smooth and stress-free because of her professionalism and dedication.

I would highly recommend Palm Flight Ltd, and especially Iqra, to anyone looking for reliable and honest travel support. I’ll definitely be using their service again in the future.

~Humphrey

Iqra made it easy , the booking was straight forward and super easy as she responded to the emails and any question on time . Will probably book again with them.

They communicate effectively with there customers

Very professional and courteous.

I was served by Osman
Ver effective polite and professional

The customer assistant, Iqra was very efficient in finding me an affordable flight ticket.