Pay Smart Carpets Reviews 

Good team sent to fit carpet, explained what was happening then got on & done it no probs . Good service start to finish.

5* customer service

Nathan who measured up and gave us the quote is a very pleasent man , provided us with every detail we needed for us to go ahead with our purchase . Follow up phone calls were prompt .
The carpet fitters were brilliant , tidy and again pleasent. I will be useing your company in the near future thank you , recommendations have been made on your staff and quality of your flooring .

The carpet fitters were clean polite helpful answered any questions I had would very highly recommend

Absolutely amazing for a large room the man worked really quick the results are amazing can’t wait to get my next room done

I absolutely love my new flooring. Makes me so happy to finally have nice flooring again. Only thing negative is that the fitters left over flooring which i later found disposed of at the side of my property. It was hidden between the slates of a pallet i have at side of house. I'd have happily disposed of it properly or kept for something else as size maybe enough to do my bathroom. Assume it's what I'm paying for. More the fact it was obviously intended that I didn't see it.

The guy who done my flooring was very good and happy and quick and reliable really happy with the finishing product

Loverly man who fitted carpet, he waz really professional,
And did an amazing job
He workes really fast
Would defo reccomend then

Very happy 😊 great pair lads looks great 👍 thanks

The customer service team was excellent from start to finish from the free measuring service to the fitting of the carpet was done quickly and smoothly nothing was a problem with the whole service and the fact that you can pay weekly or monthly is a big plus

The fitters arrived when stated and got straight on with the job. They were finished just after lunch and tidied everything up.
The work is absolutely beautiful and has transformed our house , we will definitely be recommending and using again.
The quality is absolutely fantastic and makes it really homely.

First time using pay smart carpets Had my stairs done didn’t have to wait long for them for it to be done after picking my carpets aswell. They done an amazing job I’m really happy and can’t wait to get the rest of my house done Thankyou .

Perfect service. Highly recommend. Good quality products.

Very good company do exactly what they say very prompt and no hard sell
Couldn’t have asked for better very satisfied with my Carpet and I know it is beautiful

Very good from beginning to end. Really pleased with my flooring and the fitters were very nice people.

Amazing!! Had 2 fitters that fitting hard wood flooring throughout the whole of my ground floor, took them around 4/5 hours, really fast working but at a very high standard, would highly recommend to anyone

Ian was a great guy very kind and understanding and got the job done very well and fast :)

Fitter was amazing and really pleasant guy he really was amazing a credit to the company with years of knowledge and experience

⭐ VERY DISAPPOINTING – BE CAREFUL BEFORE SIGNING ANY AGREEMENT

I would not recommend PaySmart Carpets based on my experience.

When their estimator came to my home, I specifically showed him the small cupboard areas in my hallway and kitchen. I was told that the cut-outs/offcuts would be used to cover these areas. However, when the fitter arrived, they refused to do it. When I contacted the office to explain what their estimator had promised, instead of trying to resolve the issue professionally, I was met with dismissive responses and language that I found very disrespectful.

Another major concern is the way their payment arrangement was presented. Their website advertised “no credit check”, yet after I entered into the agreement, a hard credit search appeared on my credit file. I was not clearly informed by the estimator that agreeing to the payment arrangement would result in a hard search. Had this been clearly explained to me beforehand, I would have been able to make an informed decision before proceeding.

I have already raised my concerns with the company regarding the credit search, and unfortunately this latest issue with the fitting has made my experience even worse.

There appears to be a serious disconnect between what customers are told before signing and what happens afterwards. If your estimator makes commitments while arranging a sale, those commitments should be honoured or the company should take responsibility for resolving the situation.

I paid a substantial amount of money expecting a professional and reliable service. Instead, I have been left frustrated by poor communication, promises not being honoured and disrespectful customer service.

My advice to anyone considering using PaySmart Carpets is to read everything extremely carefully, ask specifically whether any payment option involves a hard credit search, and get every promise about fitting and additional areas in writing before signing or paying anything.