pbm Property Management Reviews 

Awful. Never respond to emails. Metre readings provided around twice a year despite requests. Building is filthy and never gets cleaned. Response is none existent.

The response was immediate and my issue was dealt with in a very professional manner by Olivia Butler.

Olivia did a great job getting my query sorted. She kept me updated with my query. The query was resolved.

I moved in to my new property for over a year now and my attempt to sign up to the portal has not been successful until now, due to complicated communication issue involving a switch in management agent. Credits to Terri Peters from PBM, who was very helpful and took on action swiftly once she learnt about my situation. Everything is sorted within 3 business days and communication is very clear.

PBM is shit. They don’t know how to manage property. Lift is not working since 2 months. Customers contact number are blocked and diverted to reception. Poor reception lady is tired of saying PBM will contact you soon but they never contact you.

They ordered part from china and to receive that part waited for a month and that part is useless now. They are ordering new part now and waiting period is 3 weeks.

I had to have a member of PBM customer service to help me register and login to their information portal which was complicated.
Olivia Butler showed great patience guiding me successfully to be able to register and login.
I have found her a rare diamond in a difficult to communicate company.

We would like to thank Rebecca for her outstanding support and dedication. When the leak from our neighbour’s property occurred, the situation had already been ongoing for some time. Unfortunately, her predecessor had not followed up on the issue, despite the many emails we had sent.

From the moment Rebecca took over, everything changed. She picked up the case without hesitation, arranged the necessary tests, and ensured that the correct steps were taken. Thanks to her persistence and care, the issue was properly investigated and, most importantly, resolved.

It made a real difference having someone who genuinely listened, communicated clearly, and followed through. We appreciate the way she handled the issue – it gave us peace of mind knowing there was someone responsive and reliable managing the situation.

If we were to rate Rebecca, she would easily be a 5. Her predecessor, sadly, a 1 – so overall PBM, 4.

Thank you, Rebecca!

Sabrina Haghdoust has been really helpful and has provided prompt response

This review is solely to commend the excellent service provided by a member of staff, Sabrina. Her prompt and efficient response to email communication has been outstanding. However, I am unable to extend the same level of praise or give a 5-star rating to the company, pbm Property Management, as a whole, due to a negative experience in the past that feels present for me.

26 mosaic apartment, slough
Lift is not working from last two months and i had injury before so, i cant use stairs. Everyone is chasing and just said we are working on it and parts not working we odered bla bla …

I was sent my login information to gain access to their (pbm) portal, and on login in I found some of My Details wrongly inputted. I sent an email to Ms. Butler highlighting the mistakes and within 1/2 hour she sorted it all out. Excellent customer service! Thank you!

Terrible management company extremely untrustworthy very poor customer service and no management skills

Mosaic Apartments
Pathetic service. Irresponsible service

Pathetic Management and communication from PBM. Lift is not working from 2 months in Mosaic Apartment Slough and they are procuring parts from China which could be procured locally. Parts reach on 15th of July and engineer visits on 14th and then disappears. Is this how you manage resources. No clear communication on engineer visit and parts delivery.

Team seems to not learning form the previous lessons particularly lift repairs at Mosaic Apartments. They make building with 7floors and around 100 families to wait for repair more than 2months , similar happened in other block of Mosiac early this year , regular maintenance and securing fast and reliable suppliers is not in their list.

Lift out of service for almost 2 months. Lift in Mosaic Apartments are often out of service. This time it has been 1.5 months. They give reasons like the parts are being shipped from China and dates of fixing the lift which never happens.

Absolutely awful, and their customer service is terrible. They don't care about the property. They don't listen to residents' requests. Communication is very difficult. I don't recommend them.

Terry Peters, is one of the many reasons why pbm has got such a bad name for them selves. She never returns calls, emails or passes messages on. I've had an on going issue now for over a year now! Which I want to see proof of the work they have carried out. They charge you Extreme service charges, but when you ask for proof, they dely you. I've just been told by terry she doesn't work on my block no more? Honestly pbm property management is so disappointing!

Wrote quite a lengthy google review detailing my experiences with PBM. They appear to do basically nothing for the amount you pay them, and I would guess internally they’re not much better as they managed to forward me internal call stats meant for their staff.

Their new tactic is deleting their google business page to hide the ever increasing list of horrible reviews to try and protect their image. Unfortunately now it just makes our block look likes it’s managed by a company that can’t even maintain a proper business online presence.

Horrible property management company!!
Would have given a negative rating if possible, very common problem in the building they manage with lifts and fake fire alarms going out every now & then.

The most recent is no water in the entire building since Friday 4th July 11am.
Almost 190 families are devoid from the most basic necessity WATER.
Actions which PBM should have taken on Friday itself were delayed until yesterday and there is no hope of water returning to our taps until tomorrow 9th July.
Its chaotic, cant write much of how poorly PBM is managing this building in Croydon.