pbm Property Management Reviews 

Absolutely Abysmal Attitude and service.

Do not care about residents in buildings they manage. Run away form all questions, don't read emails, don't call you back. Fake stories of your representative suddenly being on annual leave half way through the day if you try to call back and chase. Representative changes with no warning or renewed contact details. Useless complaints protocol that end in denial. Left our building without a Gardener or rodent control for over 6 months but still took our money. Lived there 2 years and had windows cleaned twice and only after multiple residents demanded. They are charging for this quarterly. Horrible, careless Money grabbers.

i would like to put my special”Thank You’s” to ABDUL AZIZ@ PBM Property Management for his excellent service he provided today. He has not only been to my flat while my tenant was out at work, he also took helping pictures of the water leak and he informed me of the actions he took such as cutting the water supply. He has gone extra mile at this job. PBM Management is very lucky to have an employee like ABDUL.

I had some issues logging into the portal and Olivia was very helpful. She replied to my emails promptly and sorted the issues straightaway.

I had to contact PBM in August (can’t remember the exact date) to report an issue concerning overgrown trees that were growing into private garages

Thomas Butlin called me back quickly
He was really understanding and fully explained what action would be taken to resolve the issue

A sellers management pack was efficiently prepared and sent ahead of time scales.
Olivia Butler provided good customer service and clear communication from our request to delivery of the pack, thank you Olivia.

PBM have been managing our building and the heating system has been out of service for months. Residents are left without any functioning heating, yet there has been no transparency about progress or resolution. Despite repeated requests, PBM have failed to provide clear communication, timelines, or accountability. For a management company entrusted with essential services, this level of neglect is unacceptable.

Awful company to deal with. Utterly useless in addressing repairs. Can't get hold of anyone other than the receptionist - who, i must say, was lovely, not her fault - but the "property managers" are either overworked or incompetent.

For the last few days I've been dealing with an employee called Sameer at Pbm. I must say it has been a delight, listens to what your saying and reacts immediately. We at Nughtingale house in Poole ref 181854.
He has sorted in 2 days a problem we've had since last November. Thanks Sameer

I recently dealt with Sabrina Haghdoust, a supervisor in PBM’s Portfolio Management Team. Sabrina was a delight to deal with. I was concerned PBM may be slow to respond, however, Sabrina was very professional and responsive and returned all documents requested by my solicitor promptly and efficiently. Thank you very much, Sabrina!

After the experience of a dreadful property management company, PBM appear so far to be so much more efficient and easy to contact. I had a problem getting in to my online account and Olivia answered my query quickly.
Many thanks

Wow, not only do they manage the works at the property badly they issue bills late not giving enough time to pay and charge £84 for a reminder letter a week after you have received the letter. If you contest the letter they ignore you and send you another £84 charge. I now owe the them a load of money for a bill that wasn't given to me a month before the due date as per their terms and conditions. Disgraceful!!

iES Security have worked with PBM for some time now and most recently to provide cover at the Notting Hill.
They are always professional, efficient and ensure the residents receive the best service.
I worked with Mihir Shah planning and conducting the security for Notting Hill Carnival. He embodied the professionalism we now expect from PBM and was a true credit to the organisation. He worked with us as part of a multiagency team to provide the best service for his residents, which we were happy to deliver.

Extremely disappointing and unacceptable. Dead animals have been entering the property, and the company has completely failed to take care of the situation. This is not only unhygienic but also a serious health hazard that has affected us badly. Their negligence and lack of responsibility show that they have no concern for the safety or wellbeing of their customers. I would never recommend this company to anyone.

If I could give zero stars, I would.

This is by far the worst property management company I have ever dealt with. For over three months, I chased PBM to resolve an issue involving two unjust parking fines issued to me. I was constantly told by reception staff that "Terri will respond in 5 minutes" – she never did. I emailed and called almost every other day, and every time I was met with empty promises and complete silence.

Terri assured me on multiple occasions—over the phone and in emails—that she would contact PCM and the debt recovery agency to have the tickets waived. She promised to follow up, but never followed through. As a result of PBM’s failure to act, I have now had to pay £340 to debt collectors to avoid a County Court Judgment (CCJ) against me, solicitor fees, and damage to my credit score.

This has caused me unnecessary stress, anxiety, and financial loss – all because PBM couldn't take simple, timely action on an issue they were responsible for.

Their lack of professionalism, accountability, and basic communication is shocking. I will be taking this further with the council, ombudsman, and legal channels. I would strongly advise anyone to avoid PBM at all costs if you value peace of mind and proper management.

Have paid ground rent to PBM for 8 years with no issues at all. Simple straight forward transactions. Recently requested a statement showing all of the payments I have made and this was sent to me within a couple of hours and at no charge. Very happy with the service.

I received a prompt and efficient response from Sabrina who answered my three questions in a clear and useful manner.

This week I ordered a replacement vehicle gate fob from PBM via email. The supervisor Olivia replied back the same day with the payment details and confirmed payment that day. I received the fob 2 days later, quick and easy service. Thank you Olivia!

I cannot put in words how imcompetent PBM is. Shockingly unbelievable!
The main entrance doors have been broken for months now and it became the norm for homeless people to access the building. A homeless person shitted on the starway and PBM is not arranging for a cleaning company to remove the poo!
The refuse store is once again infested with maggots but PBM ignores it!!
It should be illegal for this company to trade!!
Shame on Bellway to keep us stuck in this horrific situation and do nothing to replace PBM!!
S T A Y A W A Y A T A L L C O S T. THIS IS THE WORST COMPANY EVER. WORLDWIDE!!

I wish I cold get rid of this dreadful company, promises after promises and nothing done except charging very large fees so where is the money going. Don't respond, when they do, they dont have all information. We have been waiting 6 years to get a situation sorted with Barratts NOTHING Tara and Sam hopeless