Personalised Gifts Shop Reviews 

Very disappointing product and customer service experience

I ordered three personalised items for a birthday celebration, including a personalised tea tin. I placed the order in good time because the items were intended to be given as part of a birthday gift package.

Unfortunately, the tea tin arrived incorrectly. The personalisation shown in the product listing was not as expected, and instead of the tin arriving correctly personalised, it arrived with the personalisation as a label in the wrong format/position.

I contacted customer service and was told that a replacement would be arranged. I had already had to rearrange my birthday celebration with my friend because this item was an important part of the gift package, so I was genuinely relying on the replacement being the correct product.

When the replacement arrived today, I was extremely disappointed to find that they had simply sent another replacement sticker/label rather than replacing the personalised tea tin itself.

My order was for one complete personalised tea tin, not a separate tin and label. I explained this to customer service, but unfortunately the responses from Charlotte felt very much like an exercise in pointing out what had supposedly been agreed previously, rather than actually understanding or resolving the problem. There was very little empathy or ownership of the situation.

I appreciate that mistakes can happen, but what matters is how a company deals with them. In this case, I had placed my order in sufficient time, the item was not supplied as advertised, the replacement did not resolve the issue, and the customer service experience left me feeling completely unsupported.

I would not recommend this company based on my experience and will not be using them again. I will also be closing my account. The product issue was disappointing, but the lack of understanding and customer-focused support was ultimately what lost me as a customer.

I ordered a personalised pen for my partner. I was informed by Evri that it would arrive between 1230-1430 on 13th August. Then I had an update saying it was delayed until 14th August. It was actually stuffed through the letterbox sometime on 13th when we were out. On opening it we realised it had been damaged in transit. I contacted PGS helpdesk and was told a replacement would be sent out. It arrived in perfect condition within 2 days. Thank you so much to Charlotte, who sorted everything out in super quick time.

Excellent product. Beautifully made and super fast delivery. Looks way more expensive than what it cost. Lovely anniversary present for our friends whom I am sure will be delighted. So worth getting the gift box too. Really finishes off the gift.

Ordered these cake knives for my brother as a wedding gift. When it came the box was a little worse for ware and the one knife was a little bit scratched. As it was a present I emailed and said I was a little bit disappointed. But without any problem these lovely people sent me another set out and wow I am so pleased with them. Very quick delivery and in time for my brothers wedding tomorrow. Big thank you to the team 👏👏👏

Can’t recommend this place enough, the website was so easy to navigate, the personalised mug arrived within 2 days and it is absolutely perfect, I am really impressed with the quality, the speed and the customer service, I can’t wait to order more, 5 star service ⭐ ⭐⭐⭐⭐

I ordered the jar of sweets for my Son's 40th to put in with his gift, with a message and year he was born. They contained a mixture of sweets that he ate as a child, everybody thought this was a great gift! He loved his extra treat 😂 They were delivered quickly and wrapped extremely well..

Ordered a custom and personalised beer glass Monday night and arrived Wednesday afternoon. The print and glass is really good quality, with the print being perfectly centralised, absolutely over the moon with this product, 100% will be using PGS again. Couldn’t have asked for anything more the perfect experience. Will enjoy those beers with the premier league on Saturday a lot more now with this glass!

From ordering this company were helpful they engraved a vase for my sisters 70th Birthday. The engraving was beautiful. Hiccup with the delivery service which was not the company's fault they did everything within power to get it sorted from there side.. .my sister absolutely loved the vase it is something she can cherish. Well worth taking a look and buying from this company.

I ordered an embroidered apron for my daughter for her birthday and I was amazed by the excellent quality of the item. It is beautiful and was very nicely presented in a gift box. My daughter is thrilled with it. Thank you so much for putting up with me (I know I was a difficult customer), I appreciate your patience and also your persistence in chasing the delivery company.

I have never written a Trustpilot review but felt I had to do one with this company.
I ordered a snow globe with the option of pink hearts to replace the snow, for my granddaughters 4th Birthday personalised with a photo of her and a message no one else would understand.
The snow globe arrived with snow - their mistake.
I emailed to complain and then a series of emails began with the offer of a replacement but I would not risk not having the snow globe for her birthday. I therefore asked for a refund.
Latest email was they would send a replacement with the hearts but if I wanted a refund they would need the snow globe back before returning my money - why on earth do they want the snow globe back which has been personalised and they will only throw in the bin!
I asked for a phone call but they don’t make calls only emails.
This company needs to take a good look at their customer service WHEN THEY MAKE THE MISTAKE!!

I paid extra for weekend delivery as it was my grandsons birthday. Parcel never arrived! Sent an e mail and two days later the parcel was delivered. They didnt even refund the weekend delivery amount I had paid-very very disappointing, will not be using them again.

I emailed them letting them
Know about the quality and bent sticker and still
They decided not to replace or refund . Not worth the money at all best to buy a candle and stick on a sticker without paying them money . Very disappointed

Brilliant service and customer services. The item we ordered came on time and was extremely well wrapped. The item it selflooked really nice and the engraving was exactly as we had wanted. Well done to the whole team
I will recommend you to friends and family.
Alan Smith

Speedy service from order to delivery. Really nice quality photo frame.
Would definitely order from this company again 5*

Dont care . Parcel got lost no offer of replacement . Brought in good faith as a present. If yoi looking for a present for an occasion. DO NOT BUY.

The prompt replies and quick delivery were great
Quality products
Just placed another order.

Really happy with the personalised champagne stopper we received for my brother & sister in law’s 25th wedding anniversary. They said it was so thoughtful and a really lovely present. Thank you for the prompt turnaround on receiving this in time for their party.

I bought SIX mugs and they were all processed and posted in record time ! Their customer service is fantastic after I changed the wording on one of my mugs within the time frame and had a query about the discount code. Will definitely buy from this company again ⭐️⭐️⭐️⭐️⭐️

Excellent service, I explained I'm they could send my parcel as quickly as they could as it was a bereavement present.
Very impressed, it arrived the next day.
Packed very well also.
Definitely use you again.

Lovely Photo Album ,very well packed also Great communication as a problem with shipping that was not there fault and it was quickly sorted .