I've booked a few cruises with PC/Iglu and been very happy every-time. Glen helped me sort-out this booking as I had a couple of queries. He was excellent, professional, knowledgeable and knew his... Toon meer
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Amber made our booking so simple. Gave us so much information and detail about the whole holiday, answered all our questions and also tailored the holiday to suit us by making alterations and also ad... Toon meer
Planet cruise always makes that extra effort to make sure we have a a great holiday at a competitive price. Communication is easy on the phone or the web chat if needed. Very happy with this company
Great site, great prices and great follow up by Chris who was so friendly and efficiently made the booking on our behalf. Will definitely try to use Chis for future bookings.
Bedrijfsgegevens
Over Planet Cruise
Geschreven door het bedrijf
Planet Cruise is the UK's largest independent cruise agent. With over 100 dedicated in-house experts between our offices in Wimbledon and Portsmouth, and homeworkers, offering specialist cruise holidays and deals to over 3000 ports in 30 destinations from over 20 cruise lines. This gives us the best variety of cruises anywhere!
Planet Cruise is financially secure and is ABTA and ATOL protected.
Providing excellent customer service is at the heart of everything we do.
We value our customers’ feedback and we would like to hear from you. If you wish to leave pre or post-departure feedback or raise a complaint please complete the feedback form by logging into My Booking on our website. Here, you can also view details of your cruise booking.
If you have an existing booking and wish to amend it or discuss please speak to one of our live webchat agents
You can also find answers to many questions on our online Help Centre.
Contactgegevens
1 Quay Point, PO6 3TD, Portsmouth, Verenigd Koninkrijk
- 0239 327 7933
- cruise.editorial@iglu.com
- www.planetcruise.com
4,8
Uitstekend
12K reviews
Vraagt klanten om een review
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Zo gebruikt dit bedrijf Trustpilot
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Good customer interaction
Good customer interaction over the telephone easy to book and sorted out our requests.
7 juli 2026
We have booked numerous cruises via…
We have booked numerous cruises via Planet Cruise, every one has been excellent. We would definitely recommend Planet cruise.
7 juli 2026
Lean was most helpful and offered good…
Lean was most helpful and offered good advice the booking process was very easy
6 juli 2026
Lucie spoke clearly easy to understand
Lucie spoke clearly easy to understand, went through everything I needed to be told.
6 juli 2026
Easy to navigate website
Easy to navigate website. Saved £20 booking compared to direct booking.
28 juni 2026
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Hannah was very helpful
Hannah was very helpful, I would give her 5 stars but on reviewing what we got from Iglu/ planet , we would have been cheaper going to P& 0 direct as we would have had parking.
28 juni 2026
Antwoord van Planet Cruise
Thank you for your feedback.
We are so glad to hear that our agent was very helpful and that you received 5-star service from her.
Our team always aims to provide a straightforward and expert experience when helping you plan your holiday.
We appreciate your feedback regarding the package cost and the parking.
When we bundle elements together to create your cruise package, we always try to offer the best value and convenience possible.
However, we do appreciate your transparency regarding the direct pricing and parking benefits on this occasion.
Your feedback is incredibly valuable to us as we continuously look for ways to improve our packages for our guests.
If you need any assistance managing your current booking, please feel free to contact us via Live Chat in My Booking.
Thank you again for choosing us, and we wish you a wonderful holiday!
Kind regards
Customer Experience Team
Clear information & took the time to…
Clear information & took the time to ensure it was the right cruise for me.
28 juni 2026
Great communication very knowledgeable
Great communication very knowledgeable
So easy to book, have booked many times with Iglu cruises, glen was very friendly and helped us through our booking process, fully recommend
5 juli 2026
Very straightforward online experience
Very straightforward online experience, good value and very clear.
28 juni 2026
Super helper
Great job,so happy to help, asked the question , put us on the right track. Thanks
4 juli 2026
Joanne
Joanne
Was a complete professional from start to finish very impressed and would use her again
4 juli 2026
Planet Cruise are so easy to deal with
Planet Cruise are so easy to deal with. The website is super easy to use and filter to exactly what you need. They are competitively priced and the service from the team is always excellent
3 juli 2026
Knowledgeable and professional agent
Amber was extremely knowledgeable and helpful regarding booking our cruise and stay in Japan. She dealt with my queries promptly and professionally and was able to make adjustments to the package to suit our needs. Would highly recommend Amber as a great point of contact when making a booking. Thank you.
25 juni 2026
From start to booking a very good…
From start to booking a very good experience.got a quote almost straight away.follow up calls with no pressure.when I was ready for booking my agent was extremely helpful trying to sort best options either best price.very friendly and professional.would definitely recommend
2 juli 2026
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