I got a new wifi router from POP and was struggling to set it up and figure out why it wasn’t working. I called up the customer service and waited less than 5 minutes on hold before speaking to Alfred... Toon meer
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Lees wat reviewers zeggen
Good afternoon, this is a short review to say thank you for investigating & resolving an issue to do with my grandparents Internet & Landline which lost connection a couple of days ago. Pop Teleco... Toon meer
Their provision of internet, fine. Their way of acquiring more money through hidden add-on subscriptions (no notice provided) or charging £80 for non-return of router (it had been returned), not fine.... Toon meer
Alfred gave us incredibly good quality support for an issue with our broadband. He was super responsive and his communication and tone was impeccable. It’s really nice when customer support team membe... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
POP telecom
Contactgegevens
PO Box 12927, CM4 9YW, Ingatestone, Verenigd Koninkrijk
- 03435386611
- customer.service@poptelecom.co.uk
- www.poptelecom.co.uk
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 16% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Cris was very helpful
Cris was very helpful. He clearly understood the problem I was Having with my phone and was very proactive finding a solution. He insisted on me testing my phone before he rang off. Thanks Cris
This echoes all customer service contacts I've had with Pop Telecom over the best part of a decade.
Cherry was extremely helpful
Cherry was extremely helpful, experienced, and was very swift
Internet restored within 24 hrs.
Cris was a tremendous help when I was experiencing many drop outs. An Openreach subcontractor appeared the very next day and solved the problem instantly. Cris telephoned me to say that the fault has been corrected and to monitor any dropouts and get back to him if have any problems in the next 48 hours. I could ask for nothing better re the help I received.
Prompt service sorted my problem and…
Prompt service sorted my problem and patient with me
Thank you Criss
I spoke to a gentleman named Cris who…
I spoke to a gentleman named Cris who was most helpful in helping me get back on to the Wi-Fi, it was probably my fault but he was friendly and patient , thank you.
Soon sorted.
Cherry sorted my problem out very professionally, and it was a pleasure to talk to her.
no problems
Kind and helpful
Josie was very helpful and kind over the phone 👍
Brilliant customer service
Josie sorted my phone that I could not make calls on super quickly. A brilliant service!
Router help
Ran into some trouble setting up my router, called the technical support line and was helped by amazing Alfred! He was quick, efficient and very kind. It was a pleasure:)
Cherry sorted out quickly the problem…
Cherry sorted out quickly the problem and was very polite and professional
Didn't take me long to get connected…
Didn't take me long to get connected phone answered by Cherry very polite and helpful had a bit of a job to understand her at first but I'm 87 and don't hear too well
Cris was absolutely brilliant and…
Cris was absolutely brilliant and solved my issues very quickly for which I am extremely grateful. Thank you Cris.
Andrew
Andrew, technical support, was very patient, and diligent when sorting out my telephone issue, without fuss. He was polite & respectful of my person and time.
Thank you Andrew.
Had a problem with outgoing landline…
Had a problem with outgoing landline calls. Josie was very helpful and sorted it for me in 20 mins. Apparently just had to reconnect and reboot
Superb customer support despite the problem being persistent
Despite the problem being persistent, the service advisor Alfred was extremely helpful, going from the chat to calls to email as required. He even encouraged me to email if the problem re-appeared, and responded within minutes when it happened again.
Pop Telecom
The customer support agent, Cris was very helpful with my request, explained everything thoroughly and professionaly.
Mark was very helpful and gave clear…
Mark was very helpful and gave clear instructions talking through how to reconnect my router ,very pleasant manor
Call early at morning Sunday spoke with…
Call early at morning Sunday spoke with Chris...grest service snd suport..five star thst's not enough..
Rung today about a problem with my…
Rung today about a problem with my router spoke to a person called cherry that was very helpful and got my Wi-Fi back up and running…
I highly recommend poptelecom for your Wi-Fi services
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