Printerbase Reviews 

We have been dealing with printerbase for over 6 years, the customer service is great and the team are dream to work with, great knowledge on products and always friendly and honest, id also like to thank Elaine for her support over the years, Peter Knight What a brilliant team and you have, they really make the company stand out from other competitors. Thanks again from the team at Martha Jackson

I placed order for a Brother MFC printer, someone from printerbase called and said, "We want to make sure and run through the space with you " which in itself is unnecessary. But in the end asking to take a monthly subscription. Being honest is up to you. But don't treat us like idiots.

Good prices for printer and more ink
Informed staff
Reminder to register product

I recently bought a Canon Pixma printer from this company at a very good price. When I had difficulty in installing it, they went out of their way to help. (The problem turned out to be a duff printer cable, which was nothing to do with them.)
They are friendly and helpful, with good products at good prices.

Great service and quick delivery, a chap even called me to confirm the order and add a discount I had missed and hadn’t applied at checkout.

Had a great experience with Printbase. My account handler, Charles Roscoe was exceptionally professional, knowledgeable & helpful. No fluff, no hard sell, just dedicated to helping you find what you want with little fuss.

Will recommend.

This is my third purchase from Printerbase and on each occasion their service has been excellent. This time Elaine Green looked after my order and was brilliant in keeping me updated. I thoroughly recommend this company.

Excellent Company great communication. Explained everything about the QL800 Label printer. Wouldn't hesitate to do any future business with this Company. Thank you. Diana

Excellent customer service and patience from Charles Roscoe. He listened to what I needed from my new printer and directed me to the right one for me.

Fantastic service! This is the place to order from — fast, efficient, and genuinely knowledgeable. When my printer failed, I expected a real headache finding a suitable replacement and the right ink, but Charles made it plain sailing from start to finish. An absolute pleasure to deal with someone who truly knows their stuff and cares about great service. Highly recommended!

Excellent customer service from Steve over the phone and next working day delivery as promised. Purchased a Canon Maxify GX 7150 - which is a quality multifunction printer.

Highly recommend Printerbase!

Printerbase were very helpful pre-purchase answering all my queries.
The printer I ordered (CANON PIXMA TR7650 - Printer/Scanner/Copier) was ordered late afternoon on a Saturday, and arrived the following Thursday. A couple of days later than the ETA (Tuesday) but no real issue, and the courier was well organised and courteous.
I set up the printer from the CANON manuals and a very useful YouTube video. However, the scanner was not sending images to my PC, and Printerbase said a chat with CANON was best. I rang CANON and registered the new unit, and their very helpful Tech. Support Agent said I had set up everything correctly, but this unit needed another driver for the scanner (I had just downloaded the print driver which is why everything else was working).
All in all a good experience; I am happy to recommend Printrbase.

Great service. Fantastic price. Friendly, helpful people.

Very competitive pricing and no problem with delivery. Ordering process is quick and easy through the website. Expect to get a number of follow up calls after placing an order to “check everything is OK”. This is a thinly disguised excuse to up-sell consumables. A little annoying, but it’s easy to automatically route these calls to voicemail so I don’t think it warrants deducting a star.

Customer service was excellent, even a follow up courtesy phone call after my purchase . Would highly recommend

First of all I have to say the initial staff done as much as they could do at their level and no problems with the effort from them. but more from management,

But Don't purchase a Canon printer if you have Snapdragon or Arm processor on your laptop as they won't download the drivers, I purchased a GX 6050 printer a year ago and found that the printer won't work on my new surface pro, After various conversations with Printerbase and also with canon, Canon stated that no canon printer has Snapdragon/arm compatibility so no point in swapping for another canon printer, They did temporary fix with a Microsoft version were you can only do limited functions, But not double sided scannning/printing etc, In fact its not worth the effort, Now my printer is over a year old now so they did state out of date etc, a bit of a cop out as I have a 3 year warranty but again you've guessed not covered under the small print, But I thought I was purchasing a printer from them that was UpToDate and would be compatible, So fell misled and was never never informed that the printer was limited, and no where on the website or during my phone calls with them prior to purchasing online does it mention Canon are not suitable to Snapdragon etc, So I think they do have a responsibility for that, During the discussion they have highlighted that it is my possibility to check this out, Me a 64 year old, The name of this company suggested to me that this is their field and they should be the experts not me, not in this case,

Printerbase have stated that snapdragon only came on surface pro out May 2025 I make May 2024 although it make no difference the as they still sell canon (The may want to address the limitations)

I'm not one for doing reviews, But feel so strongly about this that after a year old printer with still orginal ink cartridges with only 20% ink used, It is now not fit for purpose,

All the apologies in the world from them won't address my £370 out of pocket now through this purchase, And at no point of my complaint was offered a good will gesture or compensation Payment, so this is the company you will be dealing with

I had a beyond disappointing experience with Printerbase. I placed an order expecting their “next day delivery” promise to be honoured, but instead, they refused to fulfill and proceeded to cancel my order simply because I wouldn’t buy ink from them

As if the fact they bombard you with calls isnt enough, their so-called next day delivery is misleading — if you don’t agree to purchase ink, they just cancel your order altogether. The literally said to me (on email, so I have evidence) that they cannot waste their printers on customers like me who will not buy ink as that is where they make their money. It feels desperate and petty, and definitely not the kind of service I’d expect from a professional retailer. I will be reporting them to trading standards for this.

There are plenty of other printer vendors out there who will actually deliver what you order without these unnecessary games. Their inks are also ridiculously overpriced - same stuff as you can get on ebay for 1/10 of the price, minus the excessive packaging too. Save yourself the hassle and shop elsewhere.

Excellent service, The Canon TS8750 is brilliant.
Delivery was very quick & contact from company very good.

Fabulous customer service and commitment to satisfaction. However, let down by ParcelForce Next Day which refers to the next day after the next day.....
But don't let this put you off.

Fast delivery, quick service but expect sales phonecalls every couple of months. I'm still getting them 3 years after purchase.