It was easy to purchase the cover that I needed online and the person who helped over the phone to start the policy a day earlier was very helpful and considerate. Everything sorted easily.
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Was done automatically and everything was in order. Was told when it was due and when it was renewed. Also received my certificate and details in point
House insurance renewal, a fairly steep increase from last year but competitive in cost. The policy covers what we need at a cost that just about prevented us from moving to another supplier. An infla... Toon meer
Much better price than other companies. I needed to ask questions about the policy in more detail. Thank heavens I could speak to an actual person (who could answer my queries) and not a chat bot or a... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Verzekeringsmaatschappij
- ook in
- Autoverzekering
- Persoonsverzekeringsmaatschappij
- Tussenpersoon voor woningverzekering
Privilege
Geschreven door het bedrijf
- At Privilege we offer home and motor cover to people from various walks of life. That includes your mate with the 5-bed house. The bloke off the telly who drives a silver Porsche. The lady in the corner shop. Your hairdresser. Your doctor. Your brother. Your mother. And all sorts of people in between.
Contactgegevens
Verenigd Koninkrijk
- www.privilege.com
4,4
Uitstekend
10K reviews
Vraagt klanten om een review
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Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Good insurance company and the advisors…
Good insurance company and the advisors were polite
24 september 2026
Review zonder uitnodiging
Antwoord van Privilege
We are delighted to hear that you had such a great experience with our team. Thank you so much for sharing your positive feedback with us! Alex
Usually I would say good
Usually I would say good, but god knows where they have their customer services department I cannot get any sense out of it. All I can hear is jabbering, whilst I try to get into my account, which I need to change the password for. Please help...I need to actually speak to someone.
2 oktober 2026
Review zonder uitnodiging
Antwoord van Privilege
Thanks for your feedback. We're sorry to see this has happened. Please message us, using the link below, and we'll be able to help you. Christy
m.me/PrivilegeUK
Antwoord van Privilege
We are so pleased to hear that you found our service helpful and very good. Thank you for taking the time to share your positive feedback! Christy
Antwoord van Privilege
We're so glad to hear that you had a positive experience with us. We truly appreciate your kind words! Christy
Antwoord van Privilege
Thank you for your kind words and for the five-star review. Nathan
Easy renewal
Everything was straightforward.
I like the way that I get a code number by text so that I don't have to remember a password.
25 september 2026
Antwoord van Privilege
We are so happy to hear that you found everything straightforward and appreciate your positive feedback about our code system! Nathan
Antwoord van Privilege
We are so glad to hear that you consistently find our team helpful. Your positive feedback is truly appreciated! Nathan
Good advice
24 september 2026
Antwoord van Privilege
Thanks for your five star review. We appreciate it. Aston
Easy to remain with privilege but…
Easy to remain with privilege but disappointing that you have gone to Aviva because I knew that meant my premium would rise.
28 september 2026
Antwoord van Privilege
Hi David. We appreciate your feedback and rest assured we're here to help if you need us. Rach
Liam was very helpful
24 september 2026
Antwoord van Privilege
We're happy to hear our team member was very helpful, Christian. We appreciate your positive feedback! Angelina
Still a competitive premium for house insurance
When the House policy came up for renewal I searched around as usual for better prices. The renewal price was still competitive, but this time, only just.
I would think they would have to improve their competitiveness next year. However, as I have never had to make a claim in the last few years I have no idea how they would respond or what service I would receive. As is the case with insurance, as long as you are paying the premium the company is happy. When a disaster happens and you need to make a claim, well...
23 september 2026
Antwoord van Privilege
Hi Ray, we appreciate you taking the time to share your thoughts on our renewal pricing and your experience with us.
We understand your perspective on the importance of competitive rates and the value of knowing how an insurer responds to claims. We are always working to ensure our offerings remain competitive and provide excellent service should you ever need to make a claim. Your feedback is valuable as we continuously review our policies and customer experience. Angelina
The insurance premium was increased by…
The insurance premium was increased by a ridiculously large amount ignoring the fact that I have more than 10 years no claims. When I phoned the person to whom I spoke could not have shown less interest in my concern.
25 september 2026
Antwoord van Privilege
Hi Richard, we're truly sorry to hear about the increase in your premium and the experience you've had with our team. We understand how frustrating this must be, especially given your excellent claims history. Your feedback is invaluable to us, and we're sorry we've left you feeling disappointed.
If you'd like us to look into this further, please send us a message using the link below and we'll be happy to help. Angelina
m.me/privilegeuk
Made it very easy to understand and…
Made it very easy to understand and straightforward
26 september 2026
Antwoord van Privilege
We're so glad to hear that you found everything easy to understand and straightforward. We always aim for clarity, and your feedback is truly appreciated. Angelina
I was able to negotiate a very good…
I was able to negotiate a very good deal, the customer service was excellent
23 september 2026
Antwoord van Privilege
We're so happy to hear that you were able to negotiate a great deal and that you experienced excellent customer service. Thank you for your positive feedback, Chris! Angelina
Find it very easy.
23 september 2026
Antwoord van Privilege
We're very happy to hear that you found it easy to use. We appreciate your positive feedback! Christy
Worst company
Worst company ! Kyne Cooley
Specialist Complaints Handle is threatening, intimidating and very rude person to resolve any concerns with Privilege! Avoid this company, I have been with them for 29 years and no claims. In 20025 , I called for advice only on one small storm issue with conservatory, no claim paid, only for advice. They logged it in the Database as claim and they would not renew my policy. How bad is that?
They made a lot of money from me, and only one small claim. Privilege would not renew my policy and now I have taken the recent matter to the Ombudsman .
Avoid Privilege
22 september 2026
Review zonder uitnodiging
Antwoord van Privilege
We're so glad to hear you found our website easy to use and our pricing satisfactory. Thank you for your kind words! Christy
Antwoord van Privilege
We're glad to hear your experience met your expectations. We appreciate your positive feedback. Angelina
Using the website and surveys
Using the website on my phone and the surveys are too much the first one very intimidating not sure why
14 september 2026
Review zonder uitnodiging
Antwoord van Privilege
We appreciate your feedback regarding the surveys and website experience on your phone. We are looking into ways to improve this. Angelina
Antwoord van Privilege
Thank you for renewing, Carol. We appreciate your custom. Kirsty
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