Privilege Reviews 

I am extremely disappointed with Privilege Insurance and the way my phone claim and repair have been handled. This has caused me a huge amount of inconvenience, stress and financial loss.

When I first sent my phone for repair, I clearly explained that both the screen and the outer casing were damaged. However, after keeping my phone for around 10 days it was returned to me with only the screen repaired. The damage to the outer casing had not been repaired, despite me clearly explaining this from the beginning.

I then had to send the phone back again because the repair had not been completed properly. This meant another week without my phone.

The delays had a serious impact on my personal plans. I had a holiday planned and, because I needed to receive my phone back, I was forced to cancel my holiday. This resulted in a significant financial loss to me. I do not feel that the consequences of these unnecessary delays have been properly recognised.

When the phone was returned, I also noticed differences with the device and discovered that the IMEI number was different. This made me seriously concerned that I had not received my original phone back and that I have been given a refurbished replacement instead.

This was particularly upsetting because I had been told that if my phone could not be repaired, I would receive a replacement. I was not expecting to receive a refurbished device, and I feel that this should have been made completely clear to me.

I raised all of these concerns with Privilege and explained that my trust in the company had been seriously affected. I was advised that the matter had been discussed with their repair partner, SBS. I was then expected to consider returning the phone again for further assessment, despite already having experienced repeated delays and having to send the phone back previously.

At that point, I simply wanted Privilege to take responsibility and either repair my phone properly or provide me a replacement while the matter was investigated. Instead, I was left feeling that the inconvenience and consequences for me were being overlooked.

I have paid for insurance expecting a reasonable level of service, transparency and protection. Instead, I have experienced incomplete repairs, repeated delays, uncertainty about the identity of my handset, significant inconvenience and financial loss.

This entire experience has completely damaged my confidence and trust in Privilege Insurance.

Excellent service

To expensive when it comes to automatic renewal

Excellent. Very helpful. Brilliant service. Very helpful lady. Thank you

Quick easy and afforable.
I didn't fully understand some of the questions and the lady taking the call didnt explain but we got there apologetically 😃
It was good to know I was covered immediately.

Sadly like most insurers now they swing for the hills with a ridiculously high quote and only bring it down if you personally get in touch with them. My home insurance renewal quote came in at a 52% increase from the year before. No changes and no claims. The advisor claims they are 'totally system generated' but he could do me a better deal. This is not ok and as a result we will not be renewing.

Easy to deal with when talking to the call center about a claim and the way I was treated as an individual. Plus the advisor had true sympathy to my situation.

How helpful and clear they

Very helpful when phoned them and i could not fault how quick the claim got sorted.
Kept me informed very well

Nice people dealt with, but really disappointed and cannot understand why someone like me wuth many years no-claim bonus, is subjected to plus 86% premium on last year, and only reduce that to still an obscene premium. Not good Privilege.

I’ve been with privilege for a number of years. Their customer service is excellent and on the one occasion I’ve had to make a claim they made it very easy.

I have a black box polocy with them and its absolutely amazing and the pricing they provide is reasonable for the service they provide also the staff are very friendly

Ease of process, straight forward and good pricing

The policy was easy to renew but the increase in price from last year was a little high and ~I had to make a couple of small adjustments to the policy to reduce the price.

Yeah, i realised they missed off some info so I called them and updated the missing info promptly and additional cost.

When contacting Privilege via the telephone it was easy to get through to a real person who listened to my requests and promptly delivered what I wanted.