It was easy to purchase the cover that I needed online and the person who helped over the phone to start the policy a day earlier was very helpful and considerate. Everything sorted easily.
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Was done automatically and everything was in order. Was told when it was due and when it was renewed. Also received my certificate and details in point
House insurance renewal, a fairly steep increase from last year but competitive in cost. The policy covers what we need at a cost that just about prevented us from moving to another supplier. An infla... Toon meer
Much better price than other companies. I needed to ask questions about the policy in more detail. Thank heavens I could speak to an actual person (who could answer my queries) and not a chat bot or a... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Verzekeringsmaatschappij
- ook in
- Autoverzekering
- Persoonsverzekeringsmaatschappij
- Tussenpersoon voor woningverzekering
Privilege
Geschreven door het bedrijf
- At Privilege we offer home and motor cover to people from various walks of life. That includes your mate with the 5-bed house. The bloke off the telly who drives a silver Porsche. The lady in the corner shop. Your hairdresser. Your doctor. Your brother. Your mother. And all sorts of people in between.
Contactgegevens
Verenigd Koninkrijk
- www.privilege.com
4,4
Uitstekend
10K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
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I had a positive experience
I had a positive experience from start to end, Privilege services didn't disappoint me, I am very satisfied and would recommend. Many thanks.
18 juni 2026
Review zonder uitnodiging
Antwoord van Privilege
We are so happy to hear you had such a positive experience with our services! We truly appreciate your kind words and recommendation. Ellie
High rise in premium due to age…
High rise in premium due to age discrimination after being with you for years with noclaims
16 september 2026
Antwoord van Privilege
We understand your concern regarding the premium increase after years of loyalty. There's many rating factors that are considered when deciding on a price, which is put in place by our underwriters. Christy
well explained and the price
16 september 2026
Review zonder uitnodiging
Antwoord van Privilege
We appreciate your feedback regarding the explanation and pricing, Graham. We are glad these aspects met your expectations. Angelina
Because it was all in the package i…
Because it was all in the package i made a deal with and happy
12 september 2026
Antwoord van Privilege
We're so happy to hear that the package met your expectations and that you are satisfied with your deal. Thank you for your wonderful feedback, Derick. Angelina
Very competitive price, great cover inclusions
Very competitive price, excellent cover inclusions. Transparent, straightforward, no hidden agendas.
15 september 2026
Antwoord van Privilege
We're delighted to hear that our pricing was competitive and that you found our cover inclusions excellent. We also appreciate you highlighting our transparent and straightforward approach. Thank you for your brilliant five-star review, Lynn. Angelina
Fed up waiting to get through on phone
Decided to renew by phone on 15 September 2026 , was on phone in a queue for over 30 minutes, gave up in the end and renewing with different company for £17 a year less for identical cover , waiting time totally unacceptable,If they can't bother answering call when you wish to pay them , what chance have you got if you have a claim or need help ?
15 september 2026
Review zonder uitnodiging
Antwoord van Privilege
Hi Hugh, thank you for taking the time to share your feedback with us. I'm sorry to hear you had a long wait in the queue. Our service team has been experiencing a much higher volume of calls than usual, and I apologise for any inconvenience this caused.
I'm also sorry to hear you've chosen to take your cover elsewhere. We appreciate the opportunity we had to insure you, and we hope you'll consider us again in the future. Angelina
Antwoord van Privilege
We are so pleased to hear that everything went well for you. Thank you for your kind words about our team. Angelina
Untrustworthy company
Untrustworthy company, after 30 years of being loyal to Privilege, during last year I had a claim for accidental damage only. I had other little problems with the roof due to storm, and I called Privilege for advise only . They did not pay out, but they logged it as a claim on the database, I received a letter telling me that they will not renew my policy and Pivilege knows I have been loyal, but with only a small claim of £537 , they do not want to renew. I find this unreasonable and not a trustworthy company. Privilege is not saying thank you to me for being 30 years and no claims, instead they have made money from me, and suddenly they are against my renewal and for a small claim, Privilege is acting against me , and logging on the database unclaimed cases. They say in the booklet that you can call them for advice, but when you call, they put it against your policy.
What kind of home insurance is this?
Please be careful, and find a more trustworthy company.
I already made a formal complaint and I spoke to Nathan, but he did not help at all, and he added more stress on me. Waiste of money and time having home insurance with Privilege
10 september 2026
Review zonder uitnodiging
Antwoord van Privilege
We are truly sorry to hear about your recent experience and the frustration this situation has caused, especially after your long-standing loyalty. We understand your disappointment regarding the non-renewal of your policy following a claim and an inquiry about storm damage.
I’ve left a link to our website below, where you can raise this as a complaint and find more information about our complaints processes. We have several ways to raise this, including an online complaint form available on the site. Once we’ve received your complaint, one of the team will be in touch to try and resolve this with you. Nathan
https://www.privilege.com/complaints
I've already given it 5 stars
15 september 2026
Review zonder uitnodiging
Antwoord van Privilege
We are so happy to hear you enjoyed your experience with us and appreciate your wonderful five-star rating! Nathan
Yes I phoned up too add a driver
Yes I phoned up too add a driver, and just asked to see if Privilege could better my quote and you reduced it by 10% great.
13 september 2026
Antwoord van Privilege
We're so pleased to hear we could offer you a better rate when adding a driver. Thank you for sharing your positive experience with us! Nathan
Cancelled my policy with no prior…
Cancelled my policy with no prior warning. Had a notification this morning that my policy was cancelled effective immediately with no prior notification of any issues, logging in online today it seems potentially could be where I’ve had a new card issued, but every other service I have has notified me if there’s an issue, Privilege has failed to do this as I’ve had no notices, letters, calls or emails. I considered calling them to sort it but then realised I wouldn’t want to risk the same thing happening again, if something happened to my house overnight I would not have been covered as the cancellation happened at midnight when I was asleep. It’s a shame as I renewed despite a price hike since last year. Will not consider privilege again. I had to find another insurer urgently.
15 september 2026
Review zonder uitnodiging
Antwoord van Privilege
We are very sorry to hear about the unexpected cancellation of your policy and the distress this has caused, especially regarding the lack of prior notification. If you would like us to look into this further, please send us a message using the link below. Nathan
m.me/privilegeuk
Good service from time of placing a…
Good service from time of placing a claim to getting the work completed
18 augustus 2026
Review zonder uitnodiging
Antwoord van Privilege
We're so pleased to hear that you experienced good service from the moment you made your claim all the way through to the completion of the work. Thank you for sharing your positive feedback! Nathan
Easy to renew online as I didn’t…
Easy to renew online as I didn’t compare other providers. I like Privilege and decided to stay with them. I did think the increase in cost was more than I expected.
14 september 2026
Antwoord van Privilege
We appreciate you taking the time to share your feedback. We're pleased to hear you found the online renewal process easy and chose to stay with us. We understand your concern regarding the increase in cost. Nathan
Antwoord van Privilege
We're so happy to hear our loyal customers are being rewarded. We appreciate your continued support! Ellie
the one thing i don’t think it good is the accuracy of some of the information
the one thing i don’t think it good about this app it’s not accurate on stuff like smooth driving, you could drive as smooth as humanly possible but it still penalises you for it, time of day is a horrible thing to be put in place and everything else i can understand
13 september 2026
Antwoord van Privilege
We appreciate you taking the time to share your feedback regarding the accuracy of our smooth driving feature and the inclusion of time of day. We understand your frustration with these aspects. Your insights are invaluable as we work to enhance our app. Ellie
Whilst this was only a small claim
Whilst this was only a small claim, Privilege were very easy to work with, understanding and explained the process fully from start to finish
8 augustus 2026
Review zonder uitnodiging
Antwoord van Privilege
We're so pleased to hear that your experience with us was positive, even for a small claim. It's great to know that our team was easy to work with and that we clearly explained the process from beginning to end. Thank you for your kind words. Ellie
Not had any problems with Privilege…
Not had any problems with Privilege very happy with my insurance.
12 september 2026
Antwoord van Privilege
We're so glad to hear that you're very happy with your insurance and haven't experienced any problems. Thank you for sharing your positive feedback! Ellie
Antwoord van Privilege
We're so glad to hear you found our website easy to navigate and our pricing competitive. Thank you for taking the time to share your positive experience! Ellie
Everything is good and I am with more…
Everything is good and I am with more than 10 years.
12 september 2026
Antwoord van Privilege
Thank you for your ongoing custom, Sunil; we really appreciate it. Kirsty
I’m new to Privilege,the experience so…
I’m new to Privilege,the experience so far is good
12 september 2026
Review zonder uitnodiging
Antwoord van Privilege
That's what we like to hear! Thank you for insuring with us this year. Kirsty
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