It was easy to purchase the cover that I needed online and the person who helped over the phone to start the policy a day earlier was very helpful and considerate. Everything sorted easily.
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Lees wat reviewers zeggen
Was done automatically and everything was in order. Was told when it was due and when it was renewed. Also received my certificate and details in point
House insurance renewal, a fairly steep increase from last year but competitive in cost. The policy covers what we need at a cost that just about prevented us from moving to another supplier. An infla... Toon meer
Much better price than other companies. I needed to ask questions about the policy in more detail. Thank heavens I could speak to an actual person (who could answer my queries) and not a chat bot or a... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Verzekeringsmaatschappij
- ook in
- Autoverzekering
- Persoonsverzekeringsmaatschappij
- Tussenpersoon voor woningverzekering
Privilege
Geschreven door het bedrijf
- At Privilege we offer home and motor cover to people from various walks of life. That includes your mate with the 5-bed house. The bloke off the telly who drives a silver Porsche. The lady in the corner shop. Your hairdresser. Your doctor. Your brother. Your mother. And all sorts of people in between.
Contactgegevens
Verenigd Koninkrijk
- www.privilege.com
4,4
Uitstekend
10K reviews
Vraagt klanten om een review
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I would not off stayed with yous this…
I would not off stayed with yous this year your prices was just to high but because off family death I would not change as fisher and Tesco was much cheaper my sister even left yous and went to Tesco so
8 september 2026
Antwoord van Privilege
Hi, thank you for taking the time to share your feedback with us. We understand your concerns regarding our pricing, particularly during what must be a difficult time for your family.
We appreciate you choosing to stay with us this year and are grateful for your continued loyalty. While we can't guarantee future premiums, we hope to be able to offer you a more competitive price at your next renewal. Angelina
The person on the other end of the…
The person on the other end of the phone was helpful, polite and thorough.
7 september 2026
Antwoord van Privilege
We're so pleased to hear the person you spoke with was helpful, polite, and thorough. Thank you for sharing your positive feedback with us! Christy
Easy to navigate documents and website
It was easy to see my documents and renew my policy on line
11 september 2026
Antwoord van Privilege
We are so pleased to hear you found it easy to access your documents and renew your policy online. Your positive experience means a lot to us! Christy
Antwoord van Privilege
We are so glad you found your experience with us to be easy. We truly appreciate your positive feedback! Christy
Ive moved and wanted to change my…
Ive moved and wanted to change my address online what is free. Waited for the email with the code, no email has been sent.Then tried to reset my password to login.No email received.
Called up the customer service to change my address and they charged me £50+ its a daytime robbery.really disappointed.
10 september 2026
Review zonder uitnodiging
Antwoord van Privilege
Hi, we're sorry to see we've really disappointed you. We'd like to look into this further. Please message us using the link below. Thanks, Christy
m.me/PrivilegeUK
Antwoord van Privilege
Thanks for your five star review. We're pleased to see we're competitive for you. Christy
Garden damage by neighbour
Had an issue with damage to my garden by a neighbour. I called the legal team and they called me back and between them and the insurance company I submitted my claim. I was advised it may not go to court but the legal team arranged for the insurance company to pay out and that was in my bank within days. A great service from start to finish.? Very professional company who took control of the situation and claim and left me to get on with my busy life.
22 juni 2026
Review zonder uitnodiging
Antwoord van Privilege
We're so pleased to see about your positive experience with our team and the efficient resolution of your claim. It's wonderful to know that we could manage the situation effectively, allowing you to focus on your daily life. Thank you for sharing your kind words and for recognising our professional service. Paddy
Antwoord van Privilege
We're delighted to see our team was helpful and that you experienced a quick resolution. Thank you for sharing your positive feedback with us! Paddy
Antwoord van Privilege
We're happy to see our web experience met your needs, even without an app. We appreciate your feedback! Paddy
Why have a chat option when they really…
Why have a chat option when they really can’t be bothered to help and just copy and paste the same response rather than reply and take over 40 minutes of non responses between questions to repeat the same thing that you didn’t even ask about in the 1st place . Ive never felt like such an inconvenience for asking about my policy in my life!! Oh well plenty of other insurance companies out there and Ive found one that does not treat customers as an inconvenience so your loss
9 september 2026
Review zonder uitnodiging
Antwoord van Privilege
Thank you for taking the time to share your feedback with us. I'm very sorry to hear you've been having difficulties getting in touch regarding your policy.
Our Social Media team can help with most policy queries. Please send us a private message using the link below and they'll be happy to assist you further. Angelina
m.me/privilegeuk
I have been using Privilege for 14…
I have been using Privilege for 14 years.
you have put up my premium by 50% for no reason whatsoever.
I am leaving your company
7 september 2026
Antwoord van Privilege
Hi Peter, thank you for taking the time to share your feedback with us regarding your renewal premium. It's never our intention to send a price you're unhappy with.
There are many factors that can affect the price, even if your own circumstances haven't changed. The team are always there if you'd like to discuss the renewal quote, and you can reach them via Facebook on the link below. Angelina
m.me/privilegeuk
Antwoord van Privilege
We're happy to hear that everything was sorted out so easily for you. We appreciate your positive feedback, Helen! Angelina
Antwoord van Privilege
We appreciate your feedback and are glad you found our service excellent. Christy
Taking out this policy was really easy…
Taking out this policy was really easy very competitively priced not as bad as I was expecting
28 augustus 2026
Review zonder uitnodiging
Antwoord van Privilege
We're happy to hear that securing your policy was easy and that our pricing met your expectations. Thank you for your feedback! Nathan
Disappointing emergency…
Disappointing emergency response—resolved by my own plumber
I contacted Privilege after water started coming through my ceiling. We had to turn off the mains supply, leaving us unable to use water normally at home.
Initially, I was offered an engineer several days later. After I challenged this, an engineer attended sooner, but told me he was not a hot-water engineer and could not deal with the suspected issue. Privilege then said it was waiting for his report before confirming the next step.
With the problem still unresolved, I contacted a plumber I already knew. He identified failed washers at the hot-water pump and repaired the leak. Everything appears to be working properly since the repair, which is a huge relief.
However, I am disappointed that I had to arrange my own plumber after seeking emergency assistance through my insurance. I expected an appropriately qualified engineer and clearer communication about what would happen next.
I have raised a formal complaint and will request reimbursement of the repair costs. That remains outstanding. I will update this review to reflect how Privilege handles the reimbursement and remaining water-damage claim.
7 september 2026
Review zonder uitnodiging
Antwoord van Privilege
We are truly sorry to hear about the frustrating experience you had with our emergency response service when water started coming through your ceiling. We understand how disruptive it must have been to have your mains supply turned off and to then face delays and an engineer who couldn't address the specific hot-water issue. It is clear we did not meet your expectations for timely and appropriate assistance during a stressful situation.
We acknowledge your disappointment in needing to arrange your own plumber to resolve the leak, especially after seeking emergency help through your insurance. We also recognise your concerns regarding the communication about the next steps. Please be assured that we are taking your feedback seriously. Your complaint will be handled by a case handler who'll be in touch once your case has been investigated. Nathan
Lady I spoke to was very knowledgeable…
Lady I spoke to was very knowledgeable and helpful. She answered all my questions. Thank you so much
7 september 2026
Antwoord van Privilege
We're so happy to hear our team member was knowledgeable and helpful, answering all your questions. Thank you for sharing your positive experience with us! Nathan
Unable to jutify what they would cover and what they won’t
Progress was quick and easy - but they used a third party handle my claim - in my case my Sonos playbar was damaged so they offered to replace with a newer version as this one was discontinued- I explained that I would be unable to use my existing speakers and sub. Which would surely be the job of the insurance company to put right too. But they dismissed and as result I’ve incurred larger financial loss than what was settled.
7 september 2026
Review zonder uitnodiging
Antwoord van Privilege
Thanks for getting in touch. I’ve left a link to our website below, where you can raise this as a complaint and find more information about our complaints processes. We have several ways to raise this, including an online complaint form available on the site. Once we’ve received your complaint, one of the team will be in touch to try and resolve this with you. Paddy
https://www.privilege.com/complaints
Found you to be a little costly but no…
Found you to be a little costly but no refilling in forms therefore stayed with you this year. May change next year though.
4 september 2026
Antwoord van Privilege
We appreciate your continued business and honest feedback regarding our pricing. We understand your concerns about cost and are always working to provide the best value. We hope to continue serving you next year. Paddy
“Extremely Disappointing Claims Experience”
My experience with Privilege has been extremely disappointing. I made a home insurance legal-protection claim concerning an RX3/property-title issue and submitted the claim in writing on 13 July 2026. I received no acknowledgment or substantive assessment and had to repeatedly chase Privilege. Privilege subsequently acknowledged that there had been a significant delay.
The claim was then declined, and I formally disputed that decision in writing. I have also had continuing difficulties with the handling and recording of my correspondence, including having to repeatedly correct Privilege's understanding of my complaint and its chronology.
Accessibility has also been a concern. I have explained that telephone communication is not accessible to me and require written communication, yet I have continued to encounter difficulties obtaining a clear and direct written means of communicating with the person handling my complaint.
I have found the overall process unnecessarily difficult, time-consuming and distressing. I would expect an insurer to communicate clearly, handle correspondence accurately, provide timely updates, and give a clear and properly reasoned explanation when declining a claim.
13 juli 2026
Review zonder uitnodiging
Antwoord van Privilege
Thank you for taking the time to share your detailed feedback regarding your recent experience with us. We genuinely regret that our service has fallen short of your expectations and caused you such significant distress. We understand your frustration with the delays in acknowledging your claim, the difficulties in communication, and the challenges you faced in receiving a clear, written explanation for the decision. We are also concerned to learn about the issues with handling your correspondence and the accessibility challenges you encountered. We are committed to reviewing the handling of your claim, particularly concerning the communication methods and the clarity of our responses, to ensure we address these points thoroughly. Please get in touch with your case handler to discuss your concerns, and so this can be looked into for you. Paddy
Unrealistic renewal quote with 34%…
Unrealistic renewal quote with 34% increase
Wasted 45 mins on chat
Phone call next day to a human who fairly quickly offered acceptable price which was a few £s cheaper than last year. Explanation given re initial quote was “ so I could shop around “
5 september 2026
Antwoord van Privilege
We appreciate you sharing your experience regarding the renewal quote and the time spent resolving it. We're reviewing our processes to ensure clearer initial communications and more efficient service for our customers. Paddy
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