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Beoordeeld met 5 van de 5 sterren

I was diagnosed with ADHD in 2024 and had my care through Psicon ltd for the last year and it has been amazing, literally has changed my life. I started medication for ADHD and it has changed my life... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I had 3 separate assessments for family members. After submitting paperwork, the appointments for ADHD assessments were only 2-4 weeks wait. And Autism one was abit longer 3-4 months. However it was a... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

We were kept informed throughout the whole experience as to where we were on the waiting list. All letters, emails, assessments and reports were completed in the time frame specified. When we did sp... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

For so long, me and my husband have been convinced that our child had autism and despite people telling us “it’s just age”, “I don’t think so” we finally got accepted to be seen by Psicon, the best de... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Geestelijke gezondheidszorg

Geschreven door het bedrijf

Our specialist team are by your side, offering the highest quality diagnostic assessments, treatment and support for Autism, ADHD and Mental Wellbeing. Everyone’s mind is unique. Many of us are neurodiverse. And while the neurological differences that make us individuals can bring challenges, we believe that with understanding, empathy and expert support, everyone can thrive.


Contactgegevens

4,5

Uitstekend

TrustScore 4.5 uit 5

681 reviews

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4,5

Alle reviews

(681)

418 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

It was quick and easy

It was quick and easy. I felt listened to and comfortable

29 juli 2026
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Antwoord van Psicon

We’re so glad we could support you. Thank you for trusting us and for sharing your experience.
Kind regards
Client Relations and Experience Team

Beoordeeld met 5 van de 5 sterren

Excellent experience

Although the waiting time is long we were kept informed the whole time about where we were in the process and what was happening behind the scenes. We were offered alternative areas for support while we waited.
The assessment was outstanding with a very knowledgeable and supportive clinician.

19 augustus 2026
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Antwoord van Psicon

Thank you so much for your kind feedback. We're really pleased to hear that you are pleased with the service you received.
Our teams work hard to make sure people feel informed throughout, so it's great to know that came across in your experience.
Kind regards
Client Relations and Experience team

Beoordeeld met 5 van de 5 sterren

Right to choose

Psicon have been amazing with my son and husband I can’t thank them enough for the quick responses and for service they provide the people involved from calls to face to face appointments reception staff through to doctors have all be friendly and helpful would defo recommend to anyone needing the support of a right to choose to use this company thank you again to all at psicon

16 april 2026
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Antwoord van Psicon

Thank you so much for your kind words! We're delighted to hear that you and your son had a positive experience with our team. Supporting families is incredibly important to us, so it means a lot to know you felt comfortable and well cared for.
Thank you again for choosing Psicon.
Kind regards
Client Relations and Experience team

Beoordeeld met 5 van de 5 sterren

I’m a forgotten child now late 50’s…

I’m a forgotten child now late 50’s Pscion undertook my assessments for me and were extremely thorough and help not just in the assessments but moving forward I would highly recommend them all😊

8 augustus 2026
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Antwoord van Psicon

Thank you for your kind words, recommendation and for taking the time to share your experience. Your feedback is important to us.
Kind regards
Client Relations and Experience Team

Beoordeeld met 5 van de 5 sterren

Everything went smoothly and fast

2 augustus 2026
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Antwoord van Psicon

Thank you so much for your feedback and for taking the time to share your experience. If you ever need any further support or have questions, please don’t hesitate to contact us.
Kind regards
Client Relations and Experience team

Beoordeeld met 2 van de 5 sterren

The medication wait times and being misled

The experience leading up to the assessment was great and the assessment were also good but the medication services shocking the fact that they send you misleading text messages that your child is going to start their medication so you call up to be told that it’s another three month waiting is disgusting considering what you have to go through just to get them diagnosed then left with no support to be misled and told to wait even longer not happy with me overall experience, the wait times for the reports are also misleading which isn’t helpful when waiting for your child’s ehcp. The staff on the phone are friendly but not helpful at all when explaining things

18 augustus 2026
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Antwoord van Psicon

Thank you for taking the time to share your experience. We’re pleased to hear that things went well with your assessment, although we’re sorry to learn that you are not satisfied with the medication service and subsequent support.
We are truly sorry to hear about the frustration caused by the delay in receiving your report. We understand how important it is to receive a timely outcome, and we appreciate your patience while waiting.
While we advise clients that a diagnostic outcome report can take up to 8 weeks to be completed, we are currently experiencing a small backlog in our reporting process due to an unprecedented demand. Please be assured that our team is working hard to reduce these delays and complete reports as quickly as possible.
We are committed to providing the highest standard of care and take all concerns and feedback seriously and If you are happy to do so, please email us with more details at feedback@psicon.co.uk and a member of our team will carefully review your concerns and respond as soon as possible.
Kind regards
Client Relations and Experience Team

Beoordeeld met 5 van de 5 sterren

Doctors are polite and well informed

Doctors are polite and well informed - especially about high masking girls, pda and various other aspects of neurodivergence. We cannot thank them enough. They gave us time to talk, listened and really had thorough observations of our girl. Even helping us with getting things sorted for our girls EHCP review. Thank you dr. Matazbellah Abedghane And the clinicians. We cannot appreciate all of you enough.

8 augustus 2026
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Antwoord van Psicon

Thank you for taking the time to share such a detailed review of your experience. We’ll make sure your feedback is shared with all our staff, as it truly means a lot to our teams to know their efforts are making a positive impact. We greatly appreciate your time and input.
Kind regards

Client Relations and Experience Team

Beoordeeld met 5 van de 5 sterren

great communication

great communication. led my expectations. Made everything very clear and simple for me. Made me feel relaxed and supported throughout process.
they communicated clearly.

1 augustus 2026
Review zonder uitnodiging
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Antwoord van Psicon

Thankyou for your kind feedback. We are glad to hear that our communication and support have been helpful. We always aim to make things clear and easy for everyone.
Kind regards
Client Relations and Experience team

Beoordeeld met 5 van de 5 sterren

Very good at explaining the digosnise…

Very good at explaining the digosnise and the steps forward to helping with the digosnise and medication appointments and regularly reviews and to see how things are going for my child, and adjusting the dose to suit my child.would definitely recommended there services to other people. Very perfsional and very clean and tidy offices.the wait times wasn't as long as chams .a
The staff are very friendly and welcoming and perfsional at all times made my child feel welcome and rexlaed in talking to them.

10 augustus 2026
Review zonder uitnodiging
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Antwoord van Psicon

Thank you so much for your kind words and recommendation. We're delighted to hear that you found our team friendly and helpful throughout the process. Making things as easy and stress-free as possible for our clients is always our goal.
Kind regards
Client Relations and Experience team

Beoordeeld met 1 van de 5 sterren

Constantly at the bottom of the pile!

Reading other people’s great reviews and access to speedy assessments really has left a very sour taste in my mouth. My daughter has been waiting for well over a year now(last March) and still only had one part of a dual referral. There has been mis information and constant excuses of being very busy over subscribed etc etc etc and yet others seem to manage to get their assessments and reports done within a reasonable time frame. Is my daughter just being discriminated against!?!?

10 augustus 2026
Review zonder uitnodiging
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Antwoord van Psicon

Thank you for taking the time to share your experience. We're very sorry to hear how frustrating this has been for you and your daughter.

We understand that waiting for assessments can be incredibly difficult, particularly when you see others sharing different experiences. Unfortunately, waiting times can vary depending on a range of factors, including the type of referral, clinical pathway requirements, and activity plans set by the local NHS Integrated Care Board (ICB). However, we appreciate that this does not lessen the impact of a long wait on families.

We're also sorry to hear that you feel you have received inconsistent information throughout the process. Providing clear and accurate communication is very important to us, and we would like the opportunity to look into this further.

As we are unable to discuss individual cases publicly, please contact us directly at Feedback@Psicon.co.uk with your daughter's details, and we will review her referral status and address the concerns you have raised.

Thank you again for bringing this to our attention.

Beoordeeld met 5 van de 5 sterren

⭐️ From Chaos to Clarity: My Life-Changing Journey with Elvanse and My Compassionate, Commendable, Clinician ⭐️

I wanted to take the time to leave this review because I feel that Sunny Nze deserves genuine recognition for the support, understanding and care he has given me throughout my ADHD medication journey with Psicon.

My titration journey is still ongoing and I haven’t yet reached my optimal dose, so there are still improvements we are working towards. However, the positive difference I have already experienced since beginning treatment has been significant enough that I genuinely described the medication during my review as life-changing.

Finding the right ADHD medication and dosage can involve trial and error, and I didn’t know what to expect when I started this process. Having Sunny consistently supporting me has made an enormous difference. He has made what could have been an overwhelming process feel incredibly manageable, and I have always felt listened to, understood and genuinely involved in decisions about my treatment.

Sunny takes the time during my reviews to understand how the medication is affecting my actual everyday life — including my focus and concentration, mood, appetite, ability to complete day-to-day activities, how long the medication is effective for, and where there is still room for improvement.

The improvements so far have been substantial. My focus and concentration have improved considerably, I am able to achieve much more in my everyday life, and I have noticed a significant improvement in my mood and overall quality of life.

What I particularly value is that the goal hasn’t simply been to find a medication that works to some extent. Sunny continues to listen carefully to how I’m responding and works with me to make appropriate adjustments as we carefully and safely work towards finding what works best for me.

He has been patient, understanding, approachable and genuinely helpful throughout. I feel completely comfortable being honest about what has improved and what still needs work, knowing that my experiences will be taken seriously.

For me, successful ADHD treatment isn’t simply about being prescribed medication. It’s about having a clinician who listens, understands how treatment is affecting your life and works alongside you to achieve the best possible outcome. That is exactly what Sunny has done for me.

I actually told Sunny during my appointment that I wanted to leave feedback because I felt it was important that the impact of his work was recognised. I may still be going through titration, but the progress I have already made has had a genuinely significant impact on my life, and I’m extremely grateful to have Sunny guiding me through it.

Thank you, Sunny, for your patience, understanding and continued support. I’m incredibly grateful for how much easier you have made this journey and for the difference it has already made to my life.

10 augustus 2026
Review zonder uitnodiging
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Antwoord van Psicon

Thank you so much for your thoughtful feedback! We're truly delighted to hear that your experience with us was a positive one for you. Thanks again for taking the time to share your experience and we will pass this feedback to our teams and to Sunny.

If you ever need any further support or have questions, please don’t hesitate to contact us.

Kind regards
Client Relations and Experience team

Beoordeeld met 5 van de 5 sterren

We was referred to psicon via right to…

We was referred to psicon via right to choose nhs, we was contact quickly with forms to complete, once accepted we was given an assessment appointment. We have completed our assessment with rakel today who not only made my son feel comfortable but also made me feel relaxed, she was calm friendly sky and interactive with both parent and child, my son who is 10 said how nice she was.

9 augustus 2026
Review zonder uitnodiging
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Antwoord van Psicon

Thank you for your kind feedback. We’re delighted to hear you and your son felt supported and that our clinician helped you feel comfortable and relaxed. We really appreciate you sharing your experience.

Kind regards
Client Relations and Experience team

Beoordeeld met 5 van de 5 sterren

Very good

Very good, respected me by listening to me and giving excellent knowledge with feedback.

26 juli 2026
Review zonder uitnodiging
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Antwoord van Psicon

Thank you so much for your feedback and for taking the time to share your experience. We are delighted to hear that you felt heard and respected.

Kind regards

Client Relations and Experience team

Beoordeeld met 5 van de 5 sterren

Very informative and polite and…

Very informative and polite and friendly with a smile. Couldn't of gone any better

10 juli 2026
Review zonder uitnodiging
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Antwoord van Psicon

Thank you for your kind words and for taking the time to share your experience. 

Kind regards 

Client Relations and Experience Team

Beoordeeld met 5 van de 5 sterren

Responsive and considerate

We were impressed with the efficient timeline from referral to assessment, which means my daughter and I can now think more intentionally with her school about her ADHD needs and support sooner than anticipated. The assessor was kind and patient with us both and was especially attentive to inviting and hearing my daughter's experiences which made the whole process feel less daunting.

28 juli 2026
Review zonder uitnodiging
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Antwoord van Psicon

Thank you so much for your thoughtful feedback! We're truly delighted to hear that your experience with us was a positive one for you and your daughter. Thanks again for taking the time to share your experience and we will pass this feedback to our teams.

Kind regards
Client Relations and Experience team

Beoordeeld met 5 van de 5 sterren

Excellent experience

Excellent experience. Great communication, quick to have my assessment professional and warm assessor, and really helpful follow up information. Everything was far better than I expected.

4 juli 2026
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Antwoord van Psicon

Thank you so much for your thoughtful feedback! We're truly delighted to hear that your experience with us was a positive one. Thanks again for taking the time to share your experience.

Kind regards
Client Relations and Experience team

Beoordeeld met 5 van de 5 sterren

Very quick and easy referral

Very quick and easy referral, assessment date much quicker than i thought, the clinician who assessed my son was brilliant, very professional but made him feel very comfortable

1 juli 2026
Review zonder uitnodiging
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Antwoord van Psicon

Thank you so much for your kind feedback. We're really pleased to hear that you felt comfortable throughout the process.

Our teams work hard to make sure people feel relaxed and at ease whilst being informed, so it's great to know that came across in your experience.

Kind regards

Client Relations and Experience team

Beoordeeld met 5 van de 5 sterren

Wait time 9 months, seen within 4 months!

Was told would be a 9 month wait and had appointment for my son within 4 months, very professional and understanding. Peace of mind after diagnosis for sure

26 juli 2026
Review zonder uitnodiging
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Antwoord van Psicon

Thank you so much for your feedback and for taking the time to share your experience.
Kind regards
Client Relations and Experience team

Beoordeeld met 5 van de 5 sterren

They kept me informed the whole way…

They kept me informed the whole way through. Unlike being on the nhs waiting list where I was only told the wait would be years and not to contact them again. I was given regular updates and the appointment came through Psicon quickly. On the day of the assessment I found the clinician to be knowledgeable and very through. The diagnosis was given at the end of the appointment and a clear process was given to access medication. So far Im really happy with the service.

15 juli 2026
Review zonder uitnodiging
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Antwoord van Psicon

Thankyou for your kind feedback. We are glad to hear that our communication and support have been helpful. We always aim to make things clear and easy for everyone.
Kind regards
Client Relations and Experience team

Beoordeeld met 1 van de 5 sterren

How many other children have been denied?

Assessment was denied based on school report - despite the fact that it is widely known girls mask at school. Thankfully my daughter had been seen by a paediatrician who wrote 4 words - please assess for autism. I appealed based on that letter and my daughter was assessed and just got her diagnosis of ASD. No outward signs at school due to high masking. I wonder how many other children have been denied an assessment with so much weighting given to the school view? It is obvious the school had more weighting than the family view, and without seeing a dietician for an unrelated issue (allergy) she would never have been tested.

Clinician struggled to stay away during appointment, consistently yawning. He then said things such as ‘so she thinks in black and white’ and I had to correct him several times. Whilst my daughter may have autism, my confidence in this assessment is pretty much none due to the provider trying to twist my words to fit a diagnostic criteria. I’m unsure if she does or does not have ASD despite the diagnosis due to how the ‘interview’ was conducted

20 juli 2026
Review zonder uitnodiging
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Antwoord van Psicon

We're sorry to read about your experience and understand why this has left you with concerns about the process and outcome of your daughter's assessment.

We recognise how important it is for families to feel listened to throughout the process and to have confidence in the assessment experience. We would welcome the opportunity to review the concerns you've raised regarding both the referral decision-making process and your experience during the diagnostic appointment.

As we cannot discuss individual circumstances in a public forum, please contact us directly at feedback@psicon.co.uk and a member of the team will be happy to look into this further with you.

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