RMG London Reviews 

Efficient and fast!

Itu was a great help with my concern, answered quickly and very polite. Great communicating with them!
Case 03808939

My experience of working with RMG's Rish Rahane, on behalf of residents in my block, has been very positive. He is courteous, responsive and efficient, and has been conscientious in helping us find solutions to a variety of issues.

Issues with over enthusiastic parking wardens where I live.

In order to prevent parking fines. The parking wardens were notified by Mel of RMG that building work will be taking place at my home and not to ‘ticket’ the builders vehicles that needed to park outside my property.

Tickets were issued.

I immediately emailed Mel Johnson, Property Manager of RMG for help, she swiftly assisted me by liaising with the parking company.

Unfortunately for Mel the company concerned did not communicate with their workers thus causing her repeated additional work.

Thank you Mel for your persistence in dealing with this company to get these fines overturned and moreover, helping and assisting me from any further stress.

The document I requested was sent on the same day within 2 hours of requesting it. Great service thank you Itu 03752791

Especial thanks to Melanie Johnson for her quick response when I recently had a problem with a blocked foul drain. Not only did she get a contractor out the same day, but she also forwarded a copy of his report to the developer, as there is some question as to whether the drain installed is fit for purpose. Mel has helped me with a range of issues, and I have always found it more efficient to contact her direct, rather than use the RMG Portal.

I am currently living in Lockside House on the Chelsea Creek development. For over 12 weeks now, I have been trying to find the answers to some important questions without any luck (not through a lack of trying). I was told by another resident that if I needed help, to speak with Mohammed Islam - Senior Property Manager. Mohammed is super friendly and one of the most proactive people I have met. He was able to provide me with the information I needed within less than a couple of days and in the meantime would call me to provide me with very useful updates. I am super impressed and extremely glad to have Mohammed working on the development. Five stars!!!

Mohammed Islam-Senior Property Manager - has been fantastic in helping us solve a problem with our flat. He reached out to us immediately and coordinated an engineers visit, swiftly. Thank you Mohammed. Very grateful! The world needs more people like you in it. :) Flat 11

On 8th October 2024, RMG sent contractors to my tenanted flat in London, to ascertain the source of a leak into the flat below.

Without my consent, the contractors removed the only toilet, leaving a 1m x 1.5m hole in the wall and vacated the premises

I first learned of this on 18 August, from my tenant who had been away. I contacted RMG immediately to explain. 5 day's later, RMG returned my calls/ emails and blamed the contractors for removing the toilet. RMG commissioned the contractors. Surely it is RMG's responsibility to follow up on work they have commissioned?

This morning, 29 October 2024, my bathroom wall was tiled and the toilet was returned to where it was taken from, by the same contractors who removed it.

22 day's my tenant has been without a toilet. The only toilet in the flat. It is shocking that a Managing Agent can not manage the repair to a leak from behind my bathroom wall into the below flat. Mismanagement to the extent where RMG were unable to prevent a situation where a flat became uninhabitable for 22 days. Gross mismanagement.

The only reason I give this company a 5 stars is due to one single member, Mohammed Islam - the senior Property Manager for Countess House, Chelsea Creek.

I'm recovering from stage 4 cancer treatment, plus a few other surgeries and dealing with RMG has been incredibly stressful. With emails ignored by all others Mohammed is the only person at RMG who responds, keeps you updated, and finds a solution. This chap needs to be made CEO. Thank you.

I Bought a property in Hartland village 3 years ago. My boiler has now had a carbon monoxide leak. They couldn’t care less! I can’t get hold of the manufacture telling me all the boilers are commercial RMG washing there hands of it and telling me it’s not there problem with no help from them.

I have now after 3 weeks of having no hot water or gas having to spend 2 thousand pounds on a new boiler! For RMG to tell me that because one person is on holiday I cannot get into the Plant room next to my building for the Plumbers to fit it as only 1 person has the key and they are on holiday !! How insane is that for a massive company! No protocol for an emergency and no one willing to go out of their way to help the residents they are ment to be looking after!

On top of that expecting us to pay £1000 every 6 months for this disgraceful service!!

Should mention thks to Libbie and Alex for their great service today.
Thks
Gwyn

We’ve had a seriously challenging few months with anti social behaviour at our building but RMG have handled it as well as they could have. Great communication and liaising with residents, police, and safer neighbourhoods team.

A complete, absolutely money back guaranteed big fat ZERO rating. RMG charges astronomical maintenance and service fee but yet they barely stratch the surface when it comes to the actual works. Not only that, without any prior consent or communication, they will randomly assign a short form or a greeting they reckon is your proper/suitable name at their convenience. I have written via email to correct them but if course, it is ignored and they continue to send emails or post mails in a discriminative and racist greeting. It is an absurd, appalling, disgusting and disgraceful behavior. Lastly, when payment is due, the notice is extremely poorly written and difficult to understand. Any request for clarification is not attended to and the only news or feedback you will receive from them is payment reminders and threats to take legal action upon you. When you actually proceed to pay, the payment methods were wrong and misleading. You will have to chat with customer service via their website to actually obtain the correct details.

If I could give zero stars, I would!! Do NOT recommend buying or renting a property managed by RMG!! They will charge you for anything & everything yet won’t provide invoices of accounts. BUT will expect you to pay within 28 days, baring in mind these bills can be in the thousands… Will chase up and respond when they are ‘owed’ money but won’t respond when work is needed in the building or they are in the wrong.

Spent 2 years waiting for front door to the flat block to be fixed, despite myself and several residents raising complaints & concerns. Don’t manage storage or bike sheds correctly leading to stolen property and fly tipping.

Currently being chased for rent despite moving out of the building several months ago… yet they actually owe me a months rent. Actually feel guilty for the chap living their now :(

Would have left a review years ago but scared of the repercussions!

Charging for electric from 2022 in 2024 , still waiting for cctv, are rep has holidays every other week. Do not ever hire RMG! If you do get them , make sure you start to manage them out and run your own estate !
There is no point getting back to you as I have tried before and nothing happens this won’t be the last bad review from me or anyone with RMG

Terrible company, I pay a stupid amount every 6 months for service charge and nothing has been done. I’ve lived at my property for almost 3 years now and my intercom and windows has never been fixed although, I’ve mentioned it many times. My so called building manager never replies to my email, I’ve called their customer service so many times and they can’t even get in contact with her. All this company cares about is STEALING your money and DOING NOTHING TO HELP THEIR CUSTOMERS

I am appalled by the service that is supposed to be provided by RMG. We pay extortionate rates and for a terrible service. I have tried contacting RMG on several occasions over the 8 years I have lived in my property. These have always been for valid and important reasons, such as faulty fire alarms sounding for hours on end. The response time is always awful and the resolutions take ages, if acted upon at all! In my most recent communication I asked for the issue to be escalated and to speak with an area manager. This request was ignored and the faulty fire safety window is still constantly beeping (it’s now been over three weeks).