RMG London Reviews 

Very helpful, and resolves issues with high efficiency.

Ayesha was polite and confident in what she was doing, this put my mind at rest and made me feel happy that the reason I was ringing was going to be resolved to my satisfaction.

I had a really positive experience speaking with Eleysu today. She was friendly, patient and took the time to listen to my concerns. She explained everything clearly and was very helpful in resolving my query. I really appreciated her understanding and excellent customer service. Thank you, Eleysu, for your help.

Despite providing communal meter readings showing negligible usage, I have repeatedly asked RMG to explain the basis of an £800 communal electricity budget. After almost a year, I still have not received a direct answer to that question. They maintain that the budget will be reconciled at year end.

I will review the final accounts before deciding whether to pursue the matter through the First-tier Tribunal or issuing a Right to Manage notice.

Update: The detailed response I received confirmed that the actual annual communal electricity bill was just £92.20. RMG have confirmed they will reconcile the difference through the year-end accounts, so we expect a £707.80 refund for last year’s over-budgeted electricity charge (equating to £235.93 per property) and for future budgets to be based on the actual cost rather than the inherited estimate.

Before payment, I have also asked RMG to confirm the timetable for issuing the year-end accounts and applying the refund, to review all inherited budget lines to ensure they reflect actual costs, to revise future budgets accordingly, and to progress the long-overdue communal maintenance and improvement works.

I will be happy to update this review to 5⭐ once these commitments have been delivered.

Yaseen and Ayesha were very helpful in two different cases I witnessed in dealing with them. Thank you.

Yaseen Gade has been very patient with my enquiry regarding service charge.

I would like to than Naseen for his patience and understanding in dealing with my request not being very good with technology he went above and beyond normal customer services requirements ant patiently talked me through what I needed to do. A big Thankyou Nadeem you made my day and I wish every one was as kind and understand as you. Regards Jean

There was no wait in a long cue and Yaseen Gade kindly delt with my query of issuing a credit from my account.

Normally, my experience with RMG has been nothing but problems, and in most cases the support I received was disappointing and lacked professionalism.

However, I want to make an exception for Yaseen. Yesterday, I spoke with him and he was active, helpful, and genuinely made an effort to solve my issue. Finally, I found someone who did his job with professionalism and dedication.

I hope RMG will invest more in hiring and training competent people like Yaseen, because good customer service really makes a difference. My experience with RMG support has usually been negative, but this time it was different.

Thank you, Yaseen, for your help and support.

Yaseen was very helpful and was able to assist me with all my queries. Would highly recommend

The query I had was answered really well very polite very very nice man thank you so much

Currently trying to sell our flat- worse legal department I have ever dealt with. They do not respond to requests, we have waited over 1 month for a draft licence to assign template. If you are trying to sell your property managed by them, expect extremely long delays, no apologies, and constant chasing with no responses. I do not know how they are still able to manage properties given their incompetence.

The lady I think name ayesha was very respectful and took into account of me being an 85year old war disabled veteran.
She helped me make the change that was necessary and I was then able to complete it.

As I was overcharged becaused of the delay of the dirct dibet set up, I ringed the servie tem, the stuff Eleysu help me to check and solve the problem. I get her email back yesterday said that the overcharged late payment fee was removed, she's so responsible and good service atttude. Thanks Eleysu!

Karan was kind and helpful. He went above and beyond customer service excellence. Thank you Karan we really appreciate all your efforts on our behalf.

Outstanding Service from Yaseen & Kieran at RMG!

As a landlord, having a reliable and efficient managing agent is absolutely crucial, and Yaseen and Kieran at RMG have been nothing short of exceptional. Their prompt help and assistance have been incredible, honestly, it couldn’t get any better. Whenever an issue arises, they handle it swiftly, professionally, and with absolute care. I am incredibly grateful for their top-tier support and highly recommend them to any property owner looking for peace of mind. Thank you both for the fantastic work!

I rarely leave reviews, but Karan Patel provided a level of customer service that genuinely deserves recognition.
I had previously sent an email requesting a statement and unfortunately did not receive a response. However, when I called RMG, I was fortunate enough to speak with Karan.
From the outset, he was professional, personable, and genuinely committed to helping. What impressed me most was that our call unexpectedly disconnected, and rather than waiting for me to call back, Karan took the initiative to call me himself. That simple act demonstrated a level of ownership and customer care that is becoming increasingly rare.
He then offered to keep me on the phone while he obtained the information I needed, ensuring the matter was resolved there and then. Thanks to his persistence and proactive approach, I received exactly what I was looking for without any further effort on my part.
A great example of excellent customer service. Helpful, courteous, proactive, and solution focused. RMG is fortunate to have him on the team.
Thank you, Karan.

Worked with Eleysu to resolve multiple issues and she was wonderful. Eleysu sets a very high standard and then delivers brilliantly.

Special thanks to Karan Patel, for helping us resolve the issues with our account.

Because we didn't get our bills on time, which resulted in several late fees and interest charges. We really appreciate you taking the time to listen to our explanation and for waiving all those high expenses for us. Thank you so much!