RMG London Reviews 

I’d like to say a big thank you to Grant for all his help during his time at Waterview House, Grand Union. He’s always been so reliable and approachable, whether it was helping with packages, assisting with building issues, or just being a friendly and welcoming presence in the concierge. His support has made living here much easier and more enjoyable, and he’ll definitely be missed. Wishing him all the best in the future!

Front of house where I first meet grant.
all I can say is he has been a massive help to myself and other residents. He’s gone above and beyond for me more than once.

Working for Adam Peer at RMG London is an easy hassle free experience, the company are great to work with, very accommodating.

I want to thank Adam for the incredible support he gave me, especially during a time when my husband wasn’t well. His calm, caring, and professional manner truly made a difference.

I’ve lived in Chelsea Creek all my life — starting in Compass House over 15 years ago, now in King’s Tower, with my daughter in Dockside House and other family nearby. We’ve seen many changes and different management teams, but Adam stands out.

He’s always fair, respectful, and genuinely helpful. Neighbours speak highly of him, and it’s easy to see why he listens, cares, and brings a real sense of community.

Chelsea Creek is lucky to have him. Thank you, Adam!

I have found the staff at RMG (particularly Tasnim) to be highly competent, professional and thorough.
Working with them is always a pleasure.

This is a review for Karan àt RMG who went above and beyond in supporting me with a query I had. Karan worked on things behind the scenes to really get to a beneficial outcome for me and I appreciate him going the extra mile. Thank you Karan!

This is a review for RMG's Riya.

She exhibited a high degree of persistence & customer care to get my maintenance problem solved.

We’ve been working with RMG on a large development project and the experience has been excellent from the start.

The team are attentive, professional, and a pleasure to work with. Their attention to detail and proactive approach make a real difference, and communication throughout has been straightforward and easy.

Additionally, their knowledge of the site, its specific needs, and those of the tenants is second to none. They take real care in ensuring the asset is managed correctly.

We value the relationship and look forward to continuing to work with them.

I spoke to Karan Patel today who was very nice and extremely helpful in helping with a very stressful issue at the property that RMG manages, so I was very, very pleased with the outcome and service they provided.

Karan Patel went above and beyond. First call, he wasn't able to set something up for us as I wished, but done all he can and I appreciated that. BUT then a few days later, he called me back after speaking with a few managers for me, unbeknownst to me, to get my plan in place as I wished as he understood what I was going through. Never had a company go above and beyond like that before and it will be always remembered. Thank you Karan!

Ayesha was friendly, helpful and dealt with my query quickly.

Case reference 04066352

I have been requesting essential documents from RMG London since March 2025 in order to complete a remortgage process. It is now August, and after five months of emails and calls, I still have not received what I need. This is completely unacceptable.

I’ve spoken to a person from RMG, who told me that Esmeralda, the building manager, would be in touch. Nothing has happened. I’ve paid everything you’ve asked, including extra fees for documents, and still you ignore repeated requests from both myself and my solicitor.

You are making an already stressful situation worse. I am paying £1,300 per month in service charges – the very least I expect is basic assistance and access to documentation when requested.

RMG London, your customer service is a disgrace. Please get in touch with my solicitor immediately and do your job. Five months of delay is unacceptable.

Started the call with a whole bunch of issues on my account and was expecting to be passed around from department to department, but no, the lady who took my call was on the ball and gave me all the answers and explained the issues I was facing in great detail until i fully understood. This is how all customer-facing people should be respond.. Know your products, know your customers. Keep up the good work

Karan Patel was extremely helpful and diligent in sorting my direct debit out. Also followed this up by calling me back the next day to check the email for direct debit collection had come through. Throughout he proved to be very reassuring and gave exemplary service. Thank you Karan.

They charge hundreds of pounds to change a light bulb. They keep your money if the service charge goes under budget
They are crooks and have been stealing from
Residents for years.. there demise will come

RMG's services are the worst. Their SLAS are pathetic. For a request made in November 2023, they reverted back in July 2024 and ultimately didn't deliver as expected (and always). For a request made on 1st January 2025, they haven't come back yet, leaving us with no privacy. People park in a "no parking" zone right next to our living room window.

The account manager has been unfair to us from day 1. She sticks to the council plantation plan for our house, but goes beyond and amends the plan for other residents of the development. When I requested to meet her and show her around the development, she took ages to reply and ultimately told us that her car had broken down. She gave a date for next week and didn't turn up again. How professional was that!? I would rate RMG a ZERO or NEGATIVE STAR on a scale of 1-10. They threaten poor customers to make payments without any services in return.

They are here to rip off your money for the services they never provide.

RMG's services are worst. Their SLAs are pathetic. For a request made in November 2023, they reverted back in July 2024 and ultimately didn't deliver as expected (and always). For a request made on 1st January 2025, they haven't come back yet leaving us with no privacy. People park on no parking zone right next to our living room window.

The account manager has been unfair to us from day 1. She sticks to the council plantation plan for our house but goes beyond and amends the plan for other residents of the development. When I requested to meet her and show around the development, she took ages to reply and ultimately told us that her car broke. She gave a date for next week and didn't turn up again. How professional was that!? I would rate RMG a ZERO or NEGATIVE STAR on a scale of 1-10. They threaten poor customers to make payments without any services in return.

The advisor Ayesha was very efficient and helpful and made it feel like my issue mattered (case no. 04091975).

Dealing with Itu, in customer relations made my experience great. She is the ONLY ONE at RMG who actually responded to my frustrations, looked into thm and is taking steps to resolve issues going back three years.
All the previous Property Managers or other staff, except Tasnim in Customer Relations, have not replied to emails or even tried to resolve.

RMG has to be the worst management company I have ever dealt with.
Constantly having to chase emails which go unanswered for months about important safety issues, however always quick to send service charge invoices. Even though most of the time the invoices are either incorrect or charging double for the same time period. I had create my own excel document to confirm back to RMG what was actually due. No transparency or explanation on increasing costs of service charge, not aligned with inflation. There will be an increase in the service charge but no development or improvements to the building, the company know that they have the residents in a position when we can do nothing but pay to avoid legal action.
The opening line on their website "one of the most respected property management companies" is truly laughable.