Mark attended our property to carry out the annual service on our Daikin Heat Source Pump. He was extremely knowledgeable and very helpful as he went about his work. It’s so reassuring when y... Toon meer
Bedrijf heeft geantwoord
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Let down yet again I’m getting used to this now and to be honest I was actually expecting it. Was told they would be he on Friday morning so taken another day off work and to my surprise I get a call... Toon meer
Bedrijf heeft geantwoord
Didn’t get the gentleman’s name but he was most professional and helpful- checked boiler pressure, radiator and tap functionality, found a loose connection under boiler which was rectified instantly,... Toon meer
Bedrijf heeft geantwoord
Engineer arrived on time, very polite, explained everything, repaired our boiler in less than 10 mins. The phone call to make the booking was also brilliant, Customer service all round was fantastic
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Robert Heath Heating is a leading provider of heating, hot water and electrical solutions for the social housing sector and private clients in the UK. We work closely with housing associations and local authorities to design, install, and maintain energy-efficient systems that ensure resident comfort and well-being. We believe everyone deserves a warm, comfortable, and safe home. We're committed to working with our partners to create sustainable communities where residents thrive.
Contactgegevens
264 Burlington Road, KT3 4NN, New Malden, Verenigd Koninkrijk
- 03330141000
- cs@robertheath.co.uk
- www.robertheath.co.uk
4,4
Uitstekend
17K reviews
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Professional experienced engineer-…
Professional experienced engineer- arrived on time & was very pleasant .
He made sure all was correct before he left & we were more than pleased with his expertise.
We would highly recommend the company- they were very good at keeping us in informed all the time throughout the job.
13 oktober 2026
Review zonder uitnodiging
Antwoord van Robert Heath Heating Limited
Thank you so much for your wonderful feedback. We are thrilled to hear that you had such a positive experience with our engineer and that you were impressed with his professionalism and expertise. It is also great to know that our communication kept you wellinformed throughout the process. We truly appreciate your kind recommendation and are delighted that you are more than pleased with our service. Best regards, Louise
The Robert Heath engineer was highly…
The Robert Heath engineer was highly skilled and very knowledgeable. He treated our heating as a complete system rather than a single broken part. Definitely recommend.
15 oktober 2026
Review zonder uitnodiging
Antwoord van Robert Heath Heating Limited
Thank you so much for your wonderful feedback. We are thrilled to hear that our engineer provided such a thorough and knowledgeable service. It's great to know your heating system is in top shape, and we truly appreciate your recommendation. Best regards, Elise
Great communication as always
Great communication as always. On time and work carried out well.
5 oktober 2026
Review zonder uitnodiging
Antwoord van Robert Heath Heating Limited
Thank you so much for your wonderful feedback. We are thrilled to hear that you experienced great communication and that our team arrived on time to carry out the work to a high standard. We truly appreciate your continued support. Best regards, Elise
An engineer called to service my Daikin…
An engineer called to service my Daikin Heat Pump through my service package. He was clear and courteous and the visit went quickly and efficiently. I was very happy with this member of staff and the work he did. I don’t think he actually worked for Robert Heath? May have been sub contracted by Daikin
15 oktober 2026
Review zonder uitnodiging
Antwoord van Robert Heath Heating Limited
Thank you so much for your wonderful review! We are delighted to hear that our engineer was clear, courteous, and carried out your heat pump service efficiently. Providing a pleasant experience for our customers is always our top priority, and it's lovely to know you were happy with the visit. Best regards, Louise
Robert new what was wrong with straight away
Explain everything very well politely
14 oktober 2026
Review zonder uitnodiging
Antwoord van Robert Heath Heating Limited
Thank you so much for your wonderful feedback. We are thrilled to hear that you found our team member to be polite and that everything was explained clearly to you. Providing a helpful and friendly service is always our top priority. Best regards, Jennifer
Very polite
Very polite, efficient.
Helpful text to say when they would be attending.
No complaints
13 oktober 2026
Review zonder uitnodiging
Antwoord van Robert Heath Heating Limited
Thank you so much for your lovely review! We are delighted to hear that you found our team polite and efficient, and that our advance notifications were helpful. We always aim to provide a smooth and pleasant experience for our customers. Best regards, Kat
Excellent service!!
14 oktober 2026
Review zonder uitnodiging
Antwoord van Robert Heath Heating Limited
Thank you so much for your wonderful feedback! We are thrilled to hear that you were pleased with our service. We hope to work with you again in the future if you ever need us. Best regards, Kat
Matthew the engineer was exceptionally…
Matthew the engineer was exceptionally professional went above and beyond all expectations and he was a gentleman
14 oktober 2026
Review zonder uitnodiging
Antwoord van Robert Heath Heating Limited
Thank you so much for your wonderful feedback! It is lovely to hear that Matthew provided such a professional and gentlemanly service, and truly went above and beyond for you. We are proud to have him on our team, and we will certainly pass your kind words on to him. Best regards, Jennifer
Engineer was punctual and got the…
Engineer was punctual and got the problem sorted knowledgeable and pleasant Left us with the heating working for the first time
Many thanks Richard.
14 oktober 2026
Review zonder uitnodiging
Antwoord van Robert Heath Heating Limited
Thank you so much for your wonderful feedback. We are thrilled to hear that our engineer was punctual, knowledgeable, and pleasant, and most importantly, got your heating working properly for you! We will certainly pass your kind words on to Richard. Best regards, Tom
Very good booking experience
Very good booking experience. Steve, the service engineer was great. Communication was good and, fingers crossed, problem solved.
14 oktober 2026
Review zonder uitnodiging
Antwoord van Robert Heath Heating Limited
Thank you so much for your lovely review! We are delighted to hear that you had a great booking experience and that Steve looked after you so well. We will be sure to pass your kind words on to him. Wishing you a warm and cosy home!Best regards, Elise
Excellent and considerate service.
Excellent and considerate service.
Full explanation of the maintenance carried out and the changes made to the Heat Pump settings. Great effort was made in order to obtain the most efficient and cost effective means of providing hot water and heating. Excellent service provided.
13 oktober 2026
Review zonder uitnodiging
Antwoord van Robert Heath Heating Limited
Thank you so much for your wonderful review! We are absolutely delighted to hear that you received such an excellent and considerate service from our team. It is great to know that the engineer took the time to fully explain the maintenance and help you optimise your heat pump settings for maximum efficiency and costeffectiveness. We truly appreciate you taking the time to share your positive experience with us. Best regards, Steffan
Pleased with service provided
Arrived on time (received an update to advise on the way). This was for a heat pump / system service. Nathan was polite, respectful and efficient. All done in a couple of hours.
13 oktober 2026
Review zonder uitnodiging
Antwoord van Robert Heath Heating Limited
Thank you so much for your wonderful feedback. We are delighted to hear that Nathan arrived on time and carried out your heat pump service efficiently, while being polite and respectful. We will certainly pass your kind words on to him. Best regards, Steffan
It is satisfying to have a second visit…
It is satisfying to have a second visit that was as good as the first. Benjamin arrived, clean, tidy, uniformed and parked his sign written van with care and attention. Not causing any parking issues for my neighbours.
He had the part needed after his initial inspection, and after putting his shoe covers on (even though we have porcelain tile floors) he went straight to the room where the broken water pump was and immediately got down to work, 30 minutes later the new pump was fitted and the water was warming ready to heat the underfloor heating system. He made no mess, he had all the equipment he needed and checked, then double checked his work. The sign of a well trained professional. First class service is easy when you know your job, and this young man knew exactly what his job was.
Big thank you for a warm house. Do know my wife is 74, has severe health issues and needs the house warm, we now have that warm and comfortable home.
13 oktober 2026
Review zonder uitnodiging
Antwoord van Robert Heath Heating Limited
Thank you so much for taking the time to share such wonderful feedback. We have passed this directly on to Benjamin and his team—he takes immense pride in his work, and hearing that your home is warm and comfortable again for your wife means the world to all of us.
Stories like yours highlight exactly why frontline service matters. If you and your wife would be open to it, we would love to feature your experience in a short video case study and visit your property to capture a little footage celebrating Benjamin’s visit.
There is absolutely no pressure at all, but if this is something you might consider, please feel free to drop me an email directly at marketing@robertheath.co.uk.
Thank you again, and wishing you and your wife all the very best.
Warm regards,
The Team at Robert Heath Heating
Friendly helpful professional…
Friendly helpful professional Gentleman.thorough job.
13 oktober 2026
Review zonder uitnodiging
Antwoord van Robert Heath Heating Limited
Thank you so much for your wonderful feedback! It is lovely to hear that our engineer provided a thorough, friendly, and professional service. We truly appreciate you taking the time to share your experience with us. Best regards, Elise
Friendly and professional service.
Friendly and professional service. Problem solved and I am happy the heating is working now as the evenings go colder.
13 oktober 2026
Review zonder uitnodiging
Antwoord van Robert Heath Heating Limited
Thank you so much for your lovely review! We are delighted to hear that our engineer provided a friendly and professional service, and that your heating is back up and running just in time for the colder evenings. We always aim to keep our customers warm and comfortable, so this is wonderful to hear. Best regards, Jennifer
A quick response to my call
A quick response to my call . Very professional and helpful engineer called and repaired the fault on my boiler .Also kept informed when the repair would be carried out .
13 oktober 2026
Review zonder uitnodiging
Antwoord van Robert Heath Heating Limited
Thank you so much for your lovely review. We are thrilled to hear that you received a quick and professional response, and that our engineer was able to get your boiler repaired promptly. Keeping our customers informed every step of the way is very important to us, so we are glad we could provide that reassurance for you. Best regards, Tom
Work was carried out with a very…
Work was carried out with a very professional operative who was so helpful, courteous and informative.
(Thank you)
13 oktober 2026
Review zonder uitnodiging
Antwoord van Robert Heath Heating Limited
Thank you so much for your wonderful feedback. We are thrilled to hear that you had such a positive experience and that our operative was helpful, courteous, and informative. We always strive to provide the highest standard of service, and it's lovely to know this was reflected during your visit. Best regards, Elise
Patient and efficient
Both the engineer on the 5/10/2026 and the 12/10/2026 was patient, polite, prompt, thorough, placed the order for the repair and booked followed up for the repair with the time that was suitable for me. Thank you
5 oktober 2026
Review zonder uitnodiging
Antwoord van Robert Heath Heating Limited
Thank you so much for your lovely feedback! We are thrilled to hear that our engineers provided such a patient, polite, and thorough service on both of your visits, and that we were able to arrange the followup repair at a time that suited you. We always strive to make the process as smooth as possible for our customers. Best regards, Jennifer
Would not recommend this company.
They booked a safety check in with me to which I had to book off work and just didn’t turn up. No phone call nothing. When I finally got in touch they said they need to arrange it again. Ok. They came round realised something needs replacing on my boiler no worries. They booked that in for a date. I had to book the date of work again then on this date they rang in the morning said they couldn’t and need to re arrange. Ok. So the next day was today. I’ve booked off work AGAIN. And no one has turned up again. Now they want me to book off another day off work to sit in waiting for them again. Ridiculous and there communication is absolutely shocking. Wouldnt recommend this company at all.
12 oktober 2026
Review zonder uitnodiging
Antwoord van Robert Heath Heating Limited
Thank you for reaching out and sharing your experience with us. I am so sorry to hear about the repeated difficulties and the frustration caused by these missed appointments, especially regarding the time you've had to take off work. We completely understand how disruptive and inconvenient this is, and this certainly isn't the standard of service we aim to provide. We would really like the opportunity to investigate what went wrong and help get this sorted for you as a priority. Please could you drop us an email at CS@robertheath.co.uk with your details so we can escalate this to our management team? Best regards, Steffan
Gentleman that serviced my boiler let…
Gentleman that serviced my boiler let me know he was on his way was polite and patient with my animals when they tried climbing in his bag.
12 oktober 2026
Review zonder uitnodiging
Antwoord van Robert Heath Heating Limited
Thank you so much for your lovely review! We are delighted to hear that our engineer kept you updated and was so patient with your furry friends during the service. It is wonderful to know he made the visit a pleasant one. If you ever need us again in the future, please don't hesitate to get in touch. Best regards, Louise
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