Mark attended our property to carry out the annual service on our Daikin Heat Source Pump. He was extremely knowledgeable and very helpful as he went about his work. It’s so reassuring when y... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Let down yet again I’m getting used to this now and to be honest I was actually expecting it. Was told they would be he on Friday morning so taken another day off work and to my surprise I get a call... Toon meer
Bedrijf heeft geantwoord
Engineer arrived on time, very polite, explained everything, repaired our boiler in less than 10 mins. The phone call to make the booking was also brilliant, Customer service all round was fantastic
Bedrijf heeft geantwoord
Didn’t get the gentleman’s name but he was most professional and helpful- checked boiler pressure, radiator and tap functionality, found a loose connection under boiler which was rectified instantly,... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Robert Heath Heating is a leading provider of heating, hot water and electrical solutions for the social housing sector and private clients in the UK. We work closely with housing associations and local authorities to design, install, and maintain energy-efficient systems that ensure resident comfort and well-being. We believe everyone deserves a warm, comfortable, and safe home. We're committed to working with our partners to create sustainable communities where residents thrive.
Contactgegevens
264 Burlington Road, KT3 4NN, New Malden, Verenigd Koninkrijk
- 03330141000
- cs@robertheath.co.uk
- www.robertheath.co.uk
4,4
Uitstekend
17K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 95% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
The technician was professional
The technician was professional, on time, polite and thorough and explained what he was doing.
28 oktober 2026
Review zonder uitnodiging
The engineer came on time and fixed the…
The engineer came on time and fixed the problem with my boiler. He explained what had gone wrong and didn't take much time.
28 oktober 2026
Review zonder uitnodiging
Polite and friendly engineer
Polite and friendly engineer. Fixed issue with no problems. Would recommend
28 oktober 2026
Review zonder uitnodiging
Very nice polite person,explained every…
Very nice polite person,explained every thing we needed to know, would have him back again no problem ,very happy with the service
28 oktober 2026
Review zonder uitnodiging
Absolutely 5 stars
Our service engineer from Robert Heath was named Lee. Lee was absolutely first class. Professional, courteous and went above and beyond. We received a 5 star visit and have no hesitation in recommending Robert Heath. Lee was absolutely outstanding.
28 oktober 2026
Review zonder uitnodiging
They sorted out the problem quickly and…
They sorted out the problem quickly and made sure I had hot water for the weekend,thou the boiler took a little longer,all sorted now lovely and toasty thanks to you .Thanks
24 oktober 2026
Review zonder uitnodiging
Excellent speedy service polite workman
28 oktober 2026
Review zonder uitnodiging
Excellent
Engineer arrived on time, very polite, explained everything, repaired our boiler in less than 10 mins. The phone call to make the booking was also brilliant, Customer service all round was fantastic
27 oktober 2026
Review zonder uitnodiging
Antwoord van Robert Heath Heating Limited
Thank you for taking the time to leave us a review, Holly. We’re delighted to hear that you had a positive experience with Robert Heath Heating. Your feedback means a great deal to our team, and we look forward to assisting you again in the future.
The Robert Heath Team
Probably the worst company i’ve ever dealt with
Probably the worst company I’ve ever dealt with.
My boiler was condemned on the 14th August 2026 by Sovereign Housing Association
Robert Heath were supposed to come out to replace it on the 14th September …didn’t show as the van broke down …fair enough
Turned up the next day 15th September unannounced
I was on my way out so sent them away
No communication for 3 weeks
Was told they could come tomorrow on the 7th of October
They arrived and after an hour of faffing around I was told the boiler could not be replaced as the stopcock had seized so they left.
Was told that I would be priority.
An electrician turned up 2 hours after they left to replace the boiler timer.
So I told him they were gone and had done nothing.
He was absolutely furious as he had come all the way from Basingstoke 52 miles away.
Another 2 weeks pass then they send out a surveyor on the 19th October
All he said was the stopcock was seized which we already knew.
I made a complaint to Sovereign saying I’ve had no hot water for 10 weeks and to sort it.
An appointment was made on the 26th of October and they finely turned up and replaced the boiler.
This is after 11 weeks with no hot water or heating.
I am 65 years old with disabilities and have been treated appallingly.
They will no doubt read this and give an apology.Well that is not good enough.
I am seriously considering legal action.
26 oktober 2026
Review zonder uitnodiging
Antwoord van Robert Heath Heating Limited
Dear Colin,
Thank you for sharing your feedback. We are genuinely sorry to hear that your experience fell short of the standard we aim to provide, and we completely understand how frustrating these situations can be.
We want to investigate what went wrong and ensure this is handled properly. Please contact our escalation team directly at CS@robertheath.co.uk with your full address, job reference number, and best contact number so we can look into your account as a priority.
The Robert Heath Team
After waiting 36 hours for them to come…
After waiting 36 hours for them to come the engineer sorted the hearing for me very pleased apart from the wait
27 oktober 2026
Review zonder uitnodiging
Antwoord van Robert Heath Heating Limited
Thank you for taking the time to leave us a review, Mr Fox. We’re delighted to hear that you had a positive experience with Robert Heath Heating. Your feedback means a great deal to our team, and we look forward to assisting you again in the future.
The Robert Heath Team
Ben was excillent
Ben was excillent, very polite, sorted the problem. Will recomend Robert Heath Heating Limited
27 oktober 2026
Review zonder uitnodiging
Antwoord van Robert Heath Heating Limited
Thank you for taking the time to leave us a review, Stephen. We’re delighted to hear that you had a positive experience with Robert Heath Heating. Your feedback means a great deal to our team, and we look forward to assisting you again in the future.
The Robert Heath Team
The engineer was very pleasant and…
The engineer was very pleasant and serviced the heat pump and water tank very quickly and efficiently.
27 oktober 2026
Review zonder uitnodiging
Antwoord van Robert Heath Heating Limited
Thank you for taking the time to leave us a review, Gouldy. We’re delighted to hear that you had a positive experience with Robert Heath Heating. Your feedback means a great deal to our team, and we look forward to assisting you again in the future.
The Robert Heath Team
Engineer was polite experienced and…
Engineer was polite experienced and very very tidy lovely man
27 oktober 2026
Review zonder uitnodiging
Antwoord van Robert Heath Heating Limited
Thank you for taking the time to leave us a review, Donna. We’re delighted to hear that you had a positive experience with Robert Heath Heating. Your feedback means a great deal to our team, and we look forward to assisting you again in the future.
The Robert Heath Team
Had a really lively pleasant young man…
Had a really lovely pleasant young man here today fixing my boiler,very helpful he was
27 oktober 2026
Review zonder uitnodiging
Antwoord van Robert Heath Heating Limited
Thank you for taking the time to leave us a review. We’re delighted to hear that you had a positive experience with Robert Heath Heating. Your feedback means a great deal to our team, and we look forward to assisting you again in the future.
The Robert Heath Team
Always arrive during the time slot
Always arrive during the time slot. Very professional and polite.
26 oktober 2026
Review zonder uitnodiging
Antwoord van Robert Heath Heating Limited
Thank you for taking the time to leave us a review. We’re delighted to hear that you had a positive experience with Robert Heath Heating. Your feedback means a great deal to our team, and we look forward to assisting you again in the future.
The Robert Heath Team
Problem was solved after a bit of a…
Problem was solved after a bit of a puzzle
27 oktober 2026
Review zonder uitnodiging
Antwoord van Robert Heath Heating Limited
Thank you for taking the time to leave us a review. We’re delighted to hear that you had a positive experience with Robert Heath Heating. Your feedback means a great deal to our team, and we look forward to assisting you again in the future.
The Robert Heath Team
Wasn’t made aware of visit
Wasn’t made aware of visit, didn’t leave any paper work for gas safety check
27 oktober 2026
Review zonder uitnodiging
Antwoord van Robert Heath Heating Limited
Dear Louise,
Please accept our sincere apologies for the inconvenience and frustration caused. Punctuality and clear communication are essential to our service, and it is clear we missed the mark on this occasion.
We would appreciate the opportunity to review your job history and address your concerns directly. Please email us at CS@robertheath.co.uk with your property details and reference number so our customer care team can look into this for you immediately.
The Robert Heath Team
Daikin heating
Arrived on time near and tidy job and helpful.
26 oktober 2026
Review zonder uitnodiging
Antwoord van Robert Heath Heating Limited
Thank you for taking the time to leave us a review, David. We’re delighted to hear that you had a positive experience with Robert Heath Heating. Your feedback means a great deal to our team, and we look forward to assisting you again in the future.
The Robert Heath Team
Turned up on time
Turned up on time. Very pleasant chap. Sorted a little leak that appeared yesterday, very quickly.
26 oktober 2026
Review zonder uitnodiging
Antwoord van Robert Heath Heating Limited
Thank you for taking the time to leave us a review, Stuart. We’re delighted to hear that you had a positive experience with Robert Heath Heating. Your feedback means a great deal to our team, and we look forward to assisting you again in the future.
The Robert Heath Team
Turned up on time
Turned up on time, had a message to say they was on way! Friendly, polite, talked me through what he had done! Really great service
26 oktober 2026
Review zonder uitnodiging
Antwoord van Robert Heath Heating Limited
Thank you for taking the time to leave us a review, Gemma. We’re delighted to hear that you had a positive experience with Robert Heath Heating. Your feedback means a great deal to our team, and we look forward to assisting you again in the future.
The Robert Heath Team
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.