Robert Heath Heating Limited Reviews 

Turned up on time, had a message to say they was on way! Friendly, polite, talked me through what he had done! Really great service

It is good 👍 in time nice guy and have good manners

Robert Heaths fit my new boiler full day last Wednesday good job done very efficient polite

Had to order parts for boiler but only waited a day so it was quick repair nice and friendly told me what was happening and needed doing

Following an issue with a part on our heat pump, and contacting RH to resolve it, I found their customer service and onsite engineers to be courteous, professional and skilled at resolving the matter.

Confident engineer. Thorough check. Helpful and polite.

Great service as always

Was very prompt at coming after my call and your engineer was friendly and done a Briliant job fixing my boiler Thank you so much for your good service x

Mark attended our property to carry out the annual service on our Daikin Heat Source Pump. He was extremely knowledgeable and very helpful as he went about his work.

It’s so reassuring when you come across people who are genuinely passionate about their work whilst delivering exceptional customer service.

Thank you Mark

Dylan & Holly Murray
Sparkford, Somerset

All good. On time. Friendly and completed all quickly

Excellent service, very polite engineer

We had robert heath heating attend for a replacement of a pump on a mixergy tank, in a 18month old new build property.

We had 2 cancelled visits by them prior to the day they did attend, which they should have attended in the morning but had an engineer rockup at 4:45pm in the evening,
On initial assement it was clear he didnt know how to do the job or even drain the boiler, to which i could overhear him ringing for advice/help off someone else.
The water stop tap got isolated and he began draining the tank,
Up to this point it seemed relatively routine but it seems that he did not empty the tank sufficiently then proceeded to disconnect the pump, due to the tank not being fully drained the water must have leaked out of the now open pipes and absolutely drenched the bottom of the cupboard which had carpet in along with the carpet in the hallway.
Probably due to panicking he must have put the old pump back on quickly and in doing so cross threaded a nut which didnt fully seal the tank leaving it to carry on leaking,
In this time we had to drop our daughter off somewhere and our eldest stayed so that someone was in the house.
About 1 hour and a half went by which no progress was made until he eventually came down, packed his van up and informed my daughter that there would be another technician attend the following day to fit the pump, he told her the tank was drained which it wasnt, and that we cpuld use the hot/cold water, which we couldnt as the stop tap and tank were still off.
When i got back to the house the carpet inthe cupboard and on the landing were saturated with water, to the point that water was now leaking out of the light bulb socket in the down stairs toilet,none of this was mentioned by the engineer he just left.
I had to isolate the electrics to the toilet to avoid any issues and due to concern that the boiler was now heating an empty tank turned the boiler off as well.
So at this point we had no hot/cold water and heating. After many calls to various numbers we were getting nowhere, the on call engineer wpuldnt attend due to being hours away and having some other jobs on,
Me and my wife were up until the early hours using a wet vac and dehumidifier to dry out the water from the carpet as best we could.

Morning came and after various calls emails i had an appointment for Robert heath heating to attend at 1pm,
The engineer that came seemed pleasant and i informed him of what has gone on and managed to replace the pump and get the tank working without any drama or leaks,
Obviously not a great experience with the company, due to the damage to the carpet and ceiling in the downstairs toilet this will need resolving so am currently trying to get that resolved, as its weekend im not expecting any progress until next week,

Would highly advise not to use this company in the future based on my experience and what seems to be an alarming amount of other peoples reviews. Although it seems there are a few engineers that do know what they are doing which i can agree the 2nd engineer did, the engineer who initially attended clearly didnt know what he was doing, and when it went wrong panicked and left a household of 6, 1 of them being a 5 year old with no hot/cold water and area unsafe with wet through carpets and water leaking out of areas with electrical connections.

Up to now i still havent received any contact off the company regarding what has occured or to follow up with us that everything is ok now, only a text message to give feedback on trust pilot, which is what this review is for,

Excellent appt service, including updates , The engineer on the day was highly efficient considerate and professional.

Your call out engineer was very courteous and knowledgeable. He not only fixed the air source heat pump fault but also gave practical advice moving forward.

The engineer that was sent was very quick and efficient at the repair.
Very pleasant person couldn't be more helpful.
Robert Heath have always been quick to respond to our calls, especially as we have a disabled person in the house.
Always been pleased with the service we received.

Richard was a friendly professional individual who went above and beyond in getting my heating working
Thank you so much for your help

Wasted hour on phone trying to get threw turn up without appointment waste of space

Heating not working on return from holiday. Managed to work out it was due to zero water pressure but constantly having to adjust. Vulnerable person in household. Had 2 engineers and the problem is still not resolved. Engineers friendly but necessary work not done. Unhappy!

Phoned Robert Heath to explain that the radiator in our living room was not heating up as expected.
An appointment was arranged for the morning of Tuesday the 13th of October on which the engineer turned up and declared he was not able to rectify the issue so he would arrange for a colleague to attend.
This appointment was for the morning of Wednesday the 21st of October but on that morning we received a phone call stating that the engineer allocated to carry out the work had phoned in sick but we could book a further appointment for Friday the 23rd and to rest assured that this appointment would not be cancelled.
On the morning of Thursday the 24th of October a planner called to state that as the job would take up-to 3 hours (which we had been informed on the 21st) an engineer was not available but we could once again rest assured that an appointment for the following week Friday the 30th would be made and this would not be cancelled.
My question as stated to the planner is why when we were offered the appointment on Wednesday the 21st did the operative on the phone not know there was nobody available to carry out the work.

Excellent from start to finish.