Robert Heath Heating Limited Reviews 

Let down yet again I’m getting used to this now and to be honest I was actually expecting it. Was told they would be he on Friday morning so taken another day off work and to my surprise I get a call at 9:30 saying they won’t be able to make it I’ve never come across such an unprofessional company in all my life. I really don’t know how they have a 4 starts.

Steve was friendly, arrived when he said he would, spent time checking for issues, fixing them and explaining the situation and did a great job - thanks!

Team were very helpful and flexible. Engineer arrived promptly and completed the task efficiently, offering useful follow up advice. Great service.

Good to be informed he was on his way.
Seemed to be very thorough with our heat pump annual service. Would recommend.

This company is completely disorganised and overcharges for call our Fee’s.

Having waited nearly 3 days to try and get somebody to carry out a diagnosis and Repair to our Daikin heat pump. The problems started on day one and continued from there.

I was asked to pay a £311 callout fee immediately before anybody came out, whilst this was excessive I thought that I would be getting a fully qualified and competent Daikin engineer.

After two attempts over two days to send me a payment link, I finally got it on the third attempt I paid immediately.

I’ve got a call to say that an engineer would attend the following day between 8 am and 1 pm.

Nobody turned up, neither did I get a message until 2:44 pm. This was via text message from the engineer.

I then rang the Head Office to find out how long he would be as there was no time indicated on this message.

Essentially, I was told half an hour, he turned up spent around 20 minutes here to diagnose exactly what I knew was wrong with the system in any event.

I had told the Head Office the nature of the fault and assumed that a professional organisation and engineer would have the correct equipment to potentially test and re-gas our system. He told me that all he was there to do was the diagnose and then quote for Repair.

Initially I was told on the phone that the £311 covered the first hour and then any subsequent repairs would be at a suitable rate. I was under the assumption that he would spend an hour with the diagnosis trying to sort the problem out and then would carry on with the repair on the Day. Apparently not. So £311 for around 20 minute visit for something they could never repair or had any intention of trying to Repair on the day. This is a disproportionate amount of money for this service.

We also have an 80 year old vulnerable adult in our house and have not had heating for three days.

They’ve responded to my complaint thinking they’ve done a wonderful job.

You have not.

I’m so regretting ringing the actual manufacturer of our equipment, hoping that I would get a good service, they’ve pumped it off to Robert Heath heating LTD who sadly don’t have the capability to repair these systems in an emergency capacity.

I do not trust this company and will not be using them again and they’ve refuse to give me a refund.

I’m sure they’ve done good jobs for other people, but this one has been an utter shambles.

Thank you🙃🙃🙃I am very satisfied. The work was done quickly and very well.

Great communication and fast efficient service. Engineer was very polite

Courteous engineer. I felt he did a good job and he explained a few things which was helpful

The engineer arrived on time to carry out the annual service of our ASHP. He was very pleasant and took the time to explain exactly why he had tweaked some of the settings.

Didn’t get the gentleman’s name but he was most professional and helpful- checked boiler pressure, radiator and tap functionality, found a loose connection under boiler which was rectified instantly, installed a new CO2 detector, etc. Everything!!I'm so grateful for all the work he’s completed this afternoon and do wish him all the best! From Llandrindod

I had a great experience with robert heath heating. They texted me to let me know that I was the next person to be attended to. And the operative takes me through all the steps of what he did as regards to getting the best out out of my heat and he was very helpful and officiant at what he was doing. Overall I was very happy with the result.

Coree did a factory reset on the heat pump, hopefully this will work, and it will stop the heating and hot water going off line.
Thanks Coree and Rob for a sterling job.

Excellent communication and very accommodating when I asked for the engineer, Paul to attend because he is familiar with my system. He is very professional and a pleasure to have in my home. He always sorts me out. He is meticulous and will not rest until the problem is resolved. Daikin found the right company to contract their servicing to and I now feel I am getting the level of service I pay for.

Didn't turn up. Didn't let me know , said they had left voice message but hadn't.

Workmanship excellent. Workmen were extremely polite and industries. When they left everything was very clean and tidy. Excellent short instructions on how to operate the controls. First class company, definitely recommend.

⭐⭐⭐⭐⭐ Excellent service from Nathan

Nathan arrived on time and was very polite and professional throughout the visit. He treated my property with respect and was very tidy in his work. He quickly diagnosed the fault with my heating system and resolved the problem in a very short time.

I’m extremely pleased with the service he provided. He was efficient, knowledgeable, respectful, and professional from start to finish. I would highly recommend Nathan to anyone looking for a reliable heating engineer. Thank you for the excellent service!

Steve, the engineer that came was very considerate of my Home and what he was doing could not have wished for a nicer person and really helpful

They came out as an emergency very quickly and sorted out the problem very quickly a very pleasant professional job

Engineer arrived on time was really good at what he does made sure everything was working well and showed me all rubbish was taken away I can't thank him enough for what he did I totally recommend him for changing my boiler great work highly professional very helpful and very efficient such a lovely man