ROOFING SUPERSTORE Reviews 

Very quick delivery and good value for money.

The website was very easy to navigate and the ordering process was very straightforward. Although the delivery was fairly pricey, the roof tiles arrived very quickly.

Excellent service.
Great price & fast dispatch

Good value and excellent service. Full marks to the delivery team

Dreadful, dreadful experience with an order delayed due to total neglect and incompetence. Ordered roof slates, ridge tiles and breather membrane on 9 August online. Chose items 'available/in stock'. 5-7 working days for delivery. Membrane was on 2 day delivery - it arrived on time. All good. Rang a week later (17Aug) to check delivery on slates as I hadn't heard and they told me the slates were not available and on a four to five week back order. 'We were told this at 10.27am on 10 August'. Cancelled the order asked for my money back. Asked for a call back to see what other slates were available. Had to ring them back. 'Actually it's only the ridge tiles that are on back order'. (Whaaaaaat!). Uncancelled slates, cancelled just the ridge tiles. Rang four times in the next 24 hours. Repeatedly told that they would get back to me. Eventually I was told the supplier said they needed a new order so they will take four more working days. Agent on phone admitted that they didn't know why I wasn't told the order was delayed when they knew a week before I called. And didn't know why I was told the slates were not available and allowed me to the cancel the whole order, which slowed the process with the supplier. The only good thing I can say is that when I did get people on the phone they were polite, embarrassed and apologetic. But they never actually got back to me or made an difference nor pass me on to anyone senior who could do something. Hopeless. I will never order online from these people again nor use their supplier again who did nothing to rectify their errors. The small amount saved on cheaper slates was massively offset by wasted time energy and effort and project delayed by a company that simply failed to communicate accurately or proactively with me.

The keen pricing of the products and it was really easy to set up the order.
When I was uncertain of the delivery date and time the customer support was excellent.

Many thanks

We ordered slate coping stones. It took them a couple of days to email us to say that they don’t have the right size and would we like some bigger ones? My wife emailed them to ask a couple of questions with no response. I have phoned up three times each time they said they were gonna give me a call back and never did customer service is poor and I won’t be using them again

Great service. Quick dispatch. One point is that the felt came as 1 delivery and the adhesive and nail another. Wasnt clear when ordering so was a little confused but it did all arrive on the same day so happy with it all

I wanted to take this time to say how amazed I was with Leon from the Sales Team, that guided me through what I needed for my new Roof. I had no idea what to buy but his expertise and knowledge base was very extensive. Even my constant phonecalls did not deter any of the team members and they were all so professional, that I would always use Roofing Superstore as my first stop! Thankyou Leon and his team for making me feel at ease with my purchases.

On time delivery of a great product. Well done. I’ll be back to buy more

Dealt with my issue straight away,
Thanks

Super quick delivery of Velux window. Ordered Wednesday 5/8 and required delivery on 10/8. Other places could not guarantee delivery in time, even Velux. Very happy with service.

I waited for my goods all day. I paid weeks ago and they have still not been delivered and no new delivery date or explanation has been given. How do I give no stars for no goods and no customer service and owed nearly a £1,000.

Excellent service and great value
I recently purchased electric Velux windows from Roofing Superstore and I’m very pleased with the whole experience.
The customer service was very professional and helpful, and the price of the windows was very competitive. The delivery was also extremely efficient, and I was kept informed at every stage of the delivery process.
Everything went smoothly from start to finish. I would definitely recommend Roofing Superstore to anyone looking for quality products, competitive prices and excellent service.
Thank you very much!

Easy to order online, good price and fast delivery

Easy communication with sales team though had to call them rather than after sales who kept me holding for a longer. Delivery arrived earlier than I expected with no warning. A few slates on my delivery were damaged on arrival but items were replaced within 2 days so no complaints there. Altogether satisfactory.

Perfect!!! exactly what I ordered arrived when they said it would arrive. I honestly couldn’t be happier

Good ordering process, delivered on time, great product.

Avoid at all costs

We ordered Marley roof tiles from this company, and the entire experience has been extremely disappointing and has caused significant disruption to my project.

The tiles were never delivered. Instead, we received an email stating that we now need to pay a failed delivery charge of £1,460, because their driver could not access our property.

We disputed this and requested the lorry's driving/recording evidence. The recording clearly showed that the driver never even attempted to turn into our street and never contacted us but the company continuing to claim that our property was inaccessible.

We also provided the company with evidence of other commercial vehicles successfully accessing our property and delivering bricks, 6 meter long timber, steels and other building materials. Despite this evidence, they continued to insist that our house was inaccessible.

After numerous emails and a great deal of wasted time, the company eventually agreed to issue a full refund. However, despite agreeing to this, they have still not returned our money.

We have now request a chargeback through our bank and have provided the bank with the evidence relating to the failed delivery, the driver's recording, our correspondence with the company, and the agreed refund.

We are also seeking legal advice regarding our financial losses and the considerable time wasted dealing with this matter, as well as the company's failure to return our money after agreeing to a full refund.

This situation has delayed our project and caused us financial loss, additional work and unnecessary stress. We have spent far too much time chasing a problem that should never have happened.

I would strongly advise others to avoid this company.

We now ordered the roof tiles from Jewson and they were successfully delivered to our property on the very first attempt, without any access problems whatsoever.