Rook Matthews Sayer Reviews 

Very helpful and friendly staff. Good communication and efficiency by all the staff at the Jesmond branch, particularly Kevin and Sarah. Much appreciated

As a first-time buyer, I couldn’t have asked for a better experience with Jamie at Whitley Bay Ranch. From start to finish, Jamie was incredibly helpful, patient, and knowledgeable, making what could have been a stressful process feel straightforward and manageable.
He took the time to explain everything clearly, answered all my questions, and made sure I felt confident in every decision. I’m really happy with the service I received and would highly recommend Jamie to anyone looking for a reliable and supportive mortgage advisor.

Steven and the team at the Fenham office are exceptional. They do not put the client under any pressure they allow everything to be at the client’s pace. From day one they have kept in me fully updated. I cannot recommend them highly enough.

A professional, supportive and friendly team who kept the process of selling moving along at every stage.

I couldn't thank Sian and the team more for supporting me during my move, they were there whenever I needed and I couldn't be more grateful for that. Thank you again! I couldn't recommend more!

Absolutely wonderful- so friendly and helpful, Maureen was really informative as I live out of area and am looking to relocate. Myrtle my fur kid was welcomed with open arms by Maureen and her colleagues- she didn’t want to leave! Thank-you so much for an outstanding service!

Everyone at the West Denton branch were fantastic, and provided a very smooth house sale service and experience from start until end.

Having used a different agent for the sale of our property, we found the service offered by RMS Forest Hall to be miles apart for our purchase. We received very little communication from RMS regards our purchase and when we did, we found it to be inaccurate, outdated and unrealistic. We spent alot our of time having to chase various stakeholders to progress the purchase with little to no action from RMS. This eventually lead to the collapse of the purchase. We received no response to our communications in the lead up of pulling out of the purchase from RMS.

From start to finish the team at gosforth have been professional, supportive and gone above and beyond.
I highly recommend using them for your property purchase or selling
They are not just estate agents, they are so much more.
Thank you ❤️

I recently used Alistair as my mortgage advisor again, this was my first time using him for just myself and I couldn’t be more pleased with the experience.

From start to finish, he made the entire process feel straightforward and stress free. He took the time to answer every single question I had, no matter how small and never once made me feel like anything I asked was silly. That level of patience and reassurance really stood out considering mortgages can be daunting for a lot of people.

Alistair is incredibly knowledgeable but what I appreciated most was how genuinely invested he was in finding the best outcome for me. He is friendly and instantly makes you feel at ease while explaining things in detail so you can fully understand and make the right choices.

Overall, he was extremely helpful, approachable, and professional throughout. I’d have no hesitation in recommending him to anyone looking for a reliable and supportive mortgage advisor. I haven’t and wouldn’t use anyone else. Thank you Alistair!

Natalie and the team were brilliant, they always got back to me if I needed them, and helped me get through a stressful process 🥴 thank you RMS

Great service from the team, from day 1. Kept informed of every aspect of the process. Very helpful and approachable, would definitely recommend and would use them again. ( but hopefully won't have to).

RMS, Gosforth branch were excellent in selling my property. The staff particularly Natalie and Eve worked well on my behalf, to promote my best interest, maintaining contact with buyer to ensure smooth progress was maintained, while keeping me up to date.

Despite it taking a while to sell, due to the fall in the market, RMS staff continued to be positive and enthusiastic in promoting the property.

A great experience working with professionals. Thank you

Staff at Fenham branch are great - friendly & professional & easy to work with.

Claire and co at West Denton were brilliant; made a first time buying experience super easy.

I had a very disappointing experience with this agency.

Communication was poor and inconsistent. I was initially told I would be contacted to arrange a viewing, but no follow-up was made until I chased them myself.

After viewing the property and expressing strong interest, I was later told it had been given to someone else, while it still appeared to be actively advertised.

Overall, the process felt unclear and unprofessional.

——

updated: april/09/2026

Thank you for your response.

While I understand your explanation, it does not fully address the main concern, which was the lack of clear and proactive communication throughout the process.

I only received updates after chasing multiple times, and at no stage was I given a clear understanding of my position or how applications were being handled.

Keeping a property actively advertised while applications are already under consideration, without clearly communicating this to new applicants, creates unnecessary confusion and raises concerns about transparency and consistency in the process.

I trust that all applicants are treated fairly and in line with professional standards, and I hope that future applicants experience a more transparent and well-communicated process.

Friendly and professional staff. Swift replies. Great advice. I am very happy with my new premises

Alistair once again went above and beyond to make our mortgage process super smooth and far less stressful than it could have been. Takes his time to fully explain all aspects of the products available with reassuring guidance and regular updates on progress. Genuinely one of the, if not the best in his chosen field. Thank you 🤩

To all the staff at Rook Matthew Sayers in Alnwick. Thank you for a fabulous service during my recent house purchase. I can highly recommend your office to anyone buying or selling a property. The ladies went above and beyond and you are all absolute gems. Thank you.