Rook Matthews Sayer Reviews 

859
TrustScore 5 uit 5

4,8

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Excellent care, support and guidance throughout the sale process. The team made a difficult situation easier when the house sale fell through quickly re marketing my property and achieving a higher sa... Toon meer

Beoordeeld met 5 van de 5 sterren

We cannot thank the staff at the Alnwick branch enough. Lorraine and her team go the extra mile with their support and dedication for Customer Service in our recent house purchase. The staff are... Toon meer

Beoordeeld met 5 van de 5 sterren

The staff at Rook Matthews Sayer offer a totally professional sevice. They are efficient, warm and friendly and you can rely on them to keep you up-to-date with developments as well as go the extra mi... Toon meer

Beoordeeld met 5 van de 5 sterren

Neil has been our mortgage advisor for our recent house purchase and we honestly couldn’t recommend Neil enough! From start to finish, he was absolutely brilliant and made what could have been a... Toon meer

Bedrijfsgegevens

  1. Makelaardij
  2. Kantoorvastgoedbedrijf
  3. Vastgoedonderhouder
  4. Eigendomsbeheerder
  5. Vastgoed verhuurbedrijf
  6. Vastgoedinspecteur

Geschreven door het bedrijf

Rook Matthews Sayer (RMS) was established in 1990. At Rook Matthews Sayer, we offer a wide range of services, including residential sales, lettings, property management, auction sales, and commercial property services. Other services include mortgage and protection advice, as well as access to a trusted conveyancing panel. We have 14 offices and a dedicated team of around 120 members. We provide personalised, expert service, offering pre-marketing advice, professional photography, and support throughout the property sale process. We invest heavily in staff training and are deeply integrated into the local community, supporting charities and schools. We have extensive local knowledge and a strong reputation in the property market, with many of the offices having won the “Best Estate Agency” award over multiple years consistently. We focus on building long-term relationships, often having customers return over the years. We pride ourselves on being friendly, approachable, and supportive, guiding clients through every step of their property sale with care and expertise. The company’s approach is focused on providing a smooth, stress-free experience and achieving the best possible price for each property. We use cutting-edge technology and effective marketing strategies, as well as offering various marketing packages tailored to clients’ needs. Finally, our customers can rest assured that they're in safe hands. Rook Matthews Sayer is a member of Royal Institution of Chartered Surveyors, (RICS) which is a client money protection scheme, and also a member of The Property Ombudsman, which is a redress scheme. You can find out more details by visiting our website or by contacting our staff directly.


Contactgegevens

4,8

Uitstekend

TrustScore 5 uit 5

859 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 85% van zijn negatieve reviews beantwoord

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4,8

Alle reviews

(859)

208 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Excellent service from Alnwick branch

Excellent service from Lorraine and staff in Alnwick

We sold quickly through them and they helped us through protracted process and we got there in the end with their help

Thank you

AM

24 maart 2026
Review zonder uitnodiging
Logo Rook Matthews Sayer

Antwoord van Rook Matthews Sayer

Thank you for leaving us a 5 star review, we really appreciate it!

Beoordeeld met 5 van de 5 sterren

Alistair was great

We had an excellent experience with Alistair as our mortgage advisor. He was extremely helpful throughout the entire process, always taking the time to explain things clearly and make sure we felt confident in every decision.

He went above and beyond to support us, keeping us updated at every stage and making what could have been a stressful experience feel smooth and manageable.

We genuinely couldn’t recommend him more—if you’re looking for someone reliable, knowledgeable, and truly committed to helping you, Alistair is the person to go to.

30 maart 2026
Review zonder uitnodiging
Logo Rook Matthews Sayer

Antwoord van Rook Matthews Sayer

Thank you so much Connor for taking the time to leave a great review for our Mortgage Advisor Alistair. We're so pleased you felt supported by him throughout the process of securing your mortgage.

Beoordeeld met 5 van de 5 sterren

Mortgage advisor- Alistair Bowman

I recently had the pleasure of working with Alistair Bowman, and I couldn’t be more satisfied with the experience. He took the time to clearly explain all of my options, ensuring I understood the pros and cons of each one without ever feeling overwhelmed. I’m so thankful for all his help throughout the process and I would highly recommend their services to anyone looking for a reliable and trustworthy mortgage advisor.

25 maart 2026
Review zonder uitnodiging
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Antwoord van Rook Matthews Sayer

Thank you Libby for leaving this wonderful review for our Mortgage Advisor Alistair. We're pleased to learn that you felt supported throughout the process of securing your mortgage.

Beoordeeld met 5 van de 5 sterren

Michael Storey - Mortgage Advisor

Michael Storey was brilliant from the very start. He took the time to discuss all of our options in detail and made sure we secured the best possible mortgage and rates for our house purchase. His communication was clear, he acted quickly throughout the process, and everything felt straightforward and very stress-free. We couldn’t recommend Michael more highly. Thank you again!

23 maart 2026
Review zonder uitnodiging
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Antwoord van Rook Matthews Sayer

Thank you so much Claire for taking the time to highlight our Mortgage Advisor Michael to us!

Beoordeeld met 5 van de 5 sterren

Excellent Communication

Kept me up to date during the process and helped chasing solicitors for documents and progress.

23 maart 2026
Review zonder uitnodiging
Logo Rook Matthews Sayer

Antwoord van Rook Matthews Sayer

Thanks Tony, we're pleased to know you felt supported by our team throughout the process.

Beoordeeld met 5 van de 5 sterren

Quick and keen service from start to…

Quick and keen service from start to finish. Very professional, responsive, and always on the ball. Made the whole process smooth and stress-free

19 maart 2026
Review zonder uitnodiging
Logo Rook Matthews Sayer

Antwoord van Rook Matthews Sayer

Thank you very much Motty, we really appreciate you taking the time to leave us a review!

Beoordeeld met 5 van de 5 sterren

A big thankyou to Alayna and all the…

A big thankyou to Alayna and all the staff at the Blyth Branch, the process is going according to plan

21 maart 2026
Review zonder uitnodiging
Logo Rook Matthews Sayer

Antwoord van Rook Matthews Sayer

Thank you very much Trevor for leaving Alayna and the team in RMS Blyth a great rating, we really appreciate it!

Beoordeeld met 5 van de 5 sterren

RMS Blyth- sale of relatives property

RMS Blyth, from day 1 the team at the Blyth office have been great, they have kept me up to date and given me good advice along the way. I wouldnt hesitate in using them again and would highly recommend, a lovely team of people.

20 maart 2026
Review zonder uitnodiging
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Antwoord van Rook Matthews Sayer

Thank you Lesley for taking the time to leave RMS Blyth a wonderful review, we really appreciate it!

Beoordeeld met 5 van de 5 sterren

Michael Storey Mortgage Advisor

Michael Storey Mortgage Advisor

Michael was brilliant from the start. Discussed a few different options I could go for, along with pricing information and pros and cons for each option. He was interested in my views and worked things out to suit my best interest.

I couldn’t recommend him enough.

5 maart 2026
Review zonder uitnodiging
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Antwoord van Rook Matthews Sayer

Thank you so much Simone for taking the time to leave this fantastic review for our Mortgage Advisor Michael.

Beoordeeld met 5 van de 5 sterren

Outstanding customer service

Outstanding customer service, professionalism, compassion and proactivity describe my experience with the services provided by Gemma and Suzanne at the RMS Blyth Branch. I highly recommend them. They genuinely care!

13 maart 2026
Review zonder uitnodiging
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Antwoord van Rook Matthews Sayer

Thank you so much for your great review for RMS Blyth. We are delighted to receive such a wonderful recommednation.

Beoordeeld met 5 van de 5 sterren

Once again

Once again, Alistair was amazing, so helpful and always very easy to talk to. He helped me through my whole experience. I would only ever use Alistair, as I’ve had such a good and professional experience. Thanks, James

20 februari 2026
Review zonder uitnodiging
Logo Rook Matthews Sayer

Antwoord van Rook Matthews Sayer

Thanks James for highlighting Alistair to us! We're so pleased you felt supported by him throughout the process of securing your mortgage.

Beoordeeld met 5 van de 5 sterren

Buying through RMS Hexham and dealing with Leah

Leah was efficient and a great communicator explaining things clearly and keeping me updated. Importantly she was always quick to respond to queries or messages. I can’t see how she could improve to be honest!

13 maart 2026
Review zonder uitnodiging
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Antwoord van Rook Matthews Sayer

Thank you Julie, we're so pleased you felt supported by Leah in RMS Hexham.

Beoordeeld met 5 van de 5 sterren

I used RMS Commercial to let a shop

I used RMS Commercial to let a shop, I found them professional, prompt and efficient, really good service and would use them again without hesitation.

7 januari 2026
Review zonder uitnodiging
Logo Rook Matthews Sayer

Antwoord van Rook Matthews Sayer

Thank you very much Brian for taking the time to leave this great review.

Beoordeeld met 5 van de 5 sterren

FANTASTIC

From the initial telephone call to arranging the viewing it has been a smooth and easy process.
Thank you to all the team especially Tracey Thank You so much.
Would definitely recommend.

13 maart 2026
Review zonder uitnodiging
Logo Rook Matthews Sayer

Antwoord van Rook Matthews Sayer

We really appreciate you taking the time to recommend us Sheila. Thank you for leaving us a lovely review.

Beoordeeld met 5 van de 5 sterren

Rook Matthew’s Sayer in Gosforth…

Rook Matthew’s Sayer in Gosforth couldn’t have done more for me during the sale of my parents bungalow, my parents are living in a care home and the process has been made so much easier by RMS and especially Natalie Best who went above and beyond to help me with all of the form filling and solicitors questions, I couldn’t have done this without her.
I would recommend RMS in Gosforth to anyone, all of the staff are extremely friendly and helpful.

2 maart 2026
Review zonder uitnodiging
Logo Rook Matthews Sayer

Antwoord van Rook Matthews Sayer

Thank you so much for taking the time to leave this great review for RMS Gosforth and for highlighting Natalie to us, we really appreciate your recommendation.

Beoordeeld met 5 van de 5 sterren

A truly excellent team

A truly excellent team! Always a smiling face and very professional. Everyone of them was more than helpful with advice and constant updates. We felt like part of their family throughout.
A truly HUGE thank you.

6 maart 2026
Review zonder uitnodiging
Logo Rook Matthews Sayer

Antwoord van Rook Matthews Sayer

Thank you so much Alan for taking the time to leave us this great review! We try our best to provide the best service possible so we are over the moon that you have felt supported throughout.

Beoordeeld met 5 van de 5 sterren

Sales review

I found the staff in the Ponteland Brach of Rook Matthews extremely friendly a professional. They showed great expertise throughout the sales process.
I wouldn’t hesitate to recommend this firm.
Stephen Pitts

2 maart 2026
Review zonder uitnodiging
Logo Rook Matthews Sayer

Antwoord van Rook Matthews Sayer

Thank you so much Steve for your review and for recommending our team in RMS Ponteland.

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