Rook Matthews Sayer Reviews 

We have recently completed our mortgage renewal and once again the experience was smooth, straightforward and completely stress free. A very special thank you goes to Alistair Bowman, who has supported us for more than ten years now. Throughout that time we have never had any issues.

Alistair is always available to answer questions, no matter how small, and he explains everything clearly and patiently. He is highly approachable, genuinely reassuring, and consistently professional in every interaction. We always feel confident that we are receiving honest advice that is tailored to our circumstances.

After over a decade of using his services, we would not hesitate to recommend him. His reliability, knowledge and commitment to his clients truly stand out.

Alistair from the Bedlington office was excellent—he clearly explained all the options and worked quickly to get my remortgage completed as fast as possible. I would highly recommend him!

The staff in the Morpeth office were brilliant keeping me informed all through the process Nothing seemed to much trouble from organising and contacting buyers to solicitors

We would like to thank all staff at Rook Mathews and Sayer in Alnwick to include Lucy, Hannah, Tracey, Hayley and other who facilited in our move to Northumberland and Dun Moor Road at Belford, their support, help and Advice was fabulous.

Many Thanks Lynne, Tony and Sally westie 11 Dun Moor Road Belford 😀

RMS Ponteland are a great team, and really responsive. Stephen was fantastic, attentive, so knowledgeable and had all the time in the world to spend answering my questions. Can’t recommend them enough.

I couldn’t fault anything. Being a first time buyer the process explained to me was straight forward, he explained it in ways that I could understand- which was very helpful

What made it more pleasant was they respected the fact that I work nights and they would contact me at certain times when I wasn’t asleep

Definitely highly recommend!

We used Alistair Bowman from the Ashington branch to sort our mortgage out. He made it all go as smoothly and stress free as possible. Even when he was on holiday from work he would say to message him if there was anything we needed. We’ll definitely be going to him again for all mortgage related queries.

To all the beautiful and handsome staff at RMS, Alnwick. Thank you for all your support, expert advice, kindness and patience in the sale of our precious family home in Northumberland. You made a very emotional journey that little bit easier. We can’t thank you enough, The Straughan family xox

From valuation all the way to completion of sale all the staff at RMS were excellent. We were In contact with all of the team at RMS who were friendly, helpful, supportive and professional.

Our property was priced a the lower end of the market but we believe we were treated no different to someone selling a high end property.

We would definitely recommend RMS.

Communicated well throughout and they made the process easier. The app really makes a difference as everything is in one place.

All staff are very friendly and helpful and was a smooth and quick service. I’d like to recommend Michael Storey - he was very informative, straightforward and understanding

Bedlington branch
Friendly and helpful team
Good communication
Sale came from second viewer
Would highly recommend

Claire and Ellie at west Denton were very helpful throughout the process and answered all our questions and concerns when we were chasing.

My partner and I bought out first home with the help of Alistair. He was super patient, filled us with confidence and explained everything clearly. Alistair made the process super simple and reassured us throughout the process!

As a first-time buyer, I honestly couldn’t have asked for a better experience with Rook Matthew Sayer. They helped me through everything from start to finish, explaining each step clearly and making the whole process completely stress-free.

A special thanks to Neil Walton, who was absolutely brilliant throughout always helpful, approachable, and genuinely nice to deal with. Nothing ever felt like too much trouble, which really put my mind at ease.

I’d highly recommend Rook Matthew Sayer to anyone, especially first-time buyers looking for friendly, professional support.

We are first time buyers, so didn’t really know what to expect, but our mortgage advisor Michael Storey was really helpful and good at helping us understand how things work in the process of buying a property.

Michael assisted us throughout the entire offer and mortgage application process at the end of last year (2025), as First-Time Buyers.
Thanks to his clear and comprehensive advice we were able to digest all the different sources of information, and secure a favorable mortgage for the family home of our dreams.
I would recommend Michael as mortgage advisor to any prospective FTBs (or otherwise) in the North East.

I bought my first home using RMS and Alistair at the Ashington branch. He explained everything clearly which was reassuring as a first time buyer, was quick to respond to any queries and kept in contact during the whole process.
Alistair made the process super simple and helped me find the best mortgage product for myself.

Recently bought a property and Alistair was extremely helpful. He went above and beyond. I will always recommend Alistair and will definitely use his great services in the future. 5 stars.

I would like to thank Claire Matthews, Stephanie Jackson and all the fantastic team at Bedlington Branch for their guidance and professionalism in selling my late father and stepmums house.
Throughout the process I was kept fully up to date and they went above and beyond to support me during a difficult time.
I would not hesitate to recommend the Bedlington team and once again would just like to say Thank You.