My experience with Rowen and Wren has been nothing but exceptional. The products are unique and of high quality. The customer service was also 2nd to none. Response time was quick and extreme... Toon meer
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I purchased the Orla round gingham cushion which had been further reduced in the sale. It has added a wonderful pop of colour to my grain sack armchair. Delivery was prompt and Rowen and Wren offer a... Toon meer
I absolutely love these fab, beautifully made little stars! I actually bought them to use all year round, hanging from some branches on the kitchen mantle shelf as the colours are perfect! Thank you s... Toon meer
Extremely slow to process refunds: I've been waiting two weeks and counting since returning an item. I contacted customer services last week and they promised the refund 'very soon'... it's a week lat... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Discover a curated collection of beautifully crafted, artisanal home and garden pieces that perfectly blend functionality with meticulous design and time-honoured charm.
Contactgegevens
Hamilton Court, Carthouse Lane, Horsell, GU21 4XS, Woking, Verenigd Koninkrijk
- 01276 451 077
- care@rowenandwren.co.uk
- www.rowenandwren.co.uk
4,4
Uitstekend
252 reviews
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Beautiful Quilt
The quilt I bought is absolutely beautiful and quality is superb. Very happy with my purchase. Shipping was also quick.
18 mei 2026
Review zonder uitnodiging
Antwoord van Rowen & Wren
Hi Jessica, thank you for your feedback and sorry it's taken us so long to reply. We're delighted that the quilt is as you hoped for, and we look forward to welcoming you back in the future.
Warmest wishes
The R&W Care Team
Bought a large set of cutlery
Bought a large set of cutlery. Great product, exactly as advertised. Helpful staff when I enquired about bespoke quantities outside of the standard set. Next day delivery by DPD, very well packed and presented.
19 mei 2026
Review zonder uitnodiging
Antwoord van Rowen & Wren
Hi Neil, thank you for taking the time to leave your review, and we can only apologise for the delay in our acknowledgement. We're a small team and it means a lot to hear that product, delivery and customer service were as we hope to achieve. We hope the cutlery set is a long-term fixture of your kitchen and dining.
Warmest wishes
Mark
It’s hard to find quality furniture…
It’s hard to find quality furniture these days. I have been so impressed with the beauty and quality of all the pieces I have bought. Also delivered promptly and carefully. Well done Rowen and Wren!
13 mei 2026
Review zonder uitnodiging
Antwoord van Rowen & Wren
Hi Rachel, thank you so much for the feedback, we're thrilled that we've been able to make everything work for you. If you ever need any information about any piece in our collections, we will only be to happy to help.
Warmest wishes
The R&W Care Team
A very nice little chair
A very nice little chair. Took nearly 2 months to arrive and very expensive for what I actually got. Would not order again.
5 mei 2026
Review zonder uitnodiging
Antwoord van Rowen & Wren
Hi Sally, thanks for sharing your thoughts. I wasn't able to track down your order details from your information but we hope that we are clear enough when we say that our made-to-order armchairs are expected to take 6-8 weeks. If you were disappointed in any way then please accept our apologies, and if you need to discuss anything further with us please do let us know by emailing us on care@rowenandwren.co.uk.
Warmest wishes
The R&W Care Team
Grove Pull Handle
Grove Pull Handle, Short, Matt Brass
I have to say I was very disappointed with these handles. I realise they are handmade but they do need to be the same size. They were put onto our wall cupboard and were clearly different in size. My husband had to file off the difference. And the sides are not nicely rounded but feel quite sharp and cheap.
2 maart 2026
Review zonder uitnodiging
Antwoord van Rowen & Wren
Hi Anna, thanks for this and sorry to hear you were so disappointed with your hardware order. This is very unusual; we receive very few complaints about this part of our collection so we are truly sorry the pieces you've received apparently fall below our usual standards. If you've not already contacted us, our team will be in touch tomorrow to see how we can help and get things put right for you.
Warmest wishes
The R&W Care Team
Naturally Luxurious and Beautiful
I received my beautiful king-sized embroidered linen duvet cover. It is perfect. The soft white is beautiful - not too white, not too yellow ivory. Very soft and lovely. My decor style is elevated-natural, european-collected, quiet luxury and this duvet fits beautifully. Love it!
8 mei 2026
Review zonder uitnodiging
Antwoord van Rowen & Wren
Hi Janet, it's lovely to hear that the duvet cover was as you hoped for, and we can only apologise for the delay in our response. Thank you for taking the time to leave your feedback and we look forward to welcoming you back in the future.
Warmest wishes
The R&W Care Team
OMG … I ordered the Harmen chairs for…
OMG … I ordered the Harmen chairs for my garden and I am in love with them !!!
They arrived well packaged (as does everything sent by R&W) and they weigh an absolute tonne !! They are unique and beautifully made … I am obsessed 😍
I can’t wait for sone beautiful weather so I can sit out in them … highly recommend if you want something a bit different from the standard chair !!! Just beautiful
6 mei 2026
Review zonder uitnodiging
Antwoord van Rowen & Wren
Hi Pinky, we're delighted to hear that you love the Harmen chairs you ordered. We're so sorry it's taken us longer than usual to reply, but this does mean that you should have been able to enjoy the chairs fully in the recent gorgeous weather, and we hope everything was as good as you hoped.
Thanks for taking the time to leave your feedback, we're a small team and it really makes a difference.
Warmest wishes
The R&W Care Team
Exceptional customer service
Wonderful experience ordering large items (sofas, rugs, footstools) and smaller ones. The pieces are lovely, stylish and timeless, and the customer service is exceptional - so easy to deal with, you speak to real people, and they really went out of their way to help me with a bulky return. I want to buy everything!
29 april 2026
Review zonder uitnodiging
Antwoord van Rowen & Wren
Hi Lizzie, we're so happy to hear we've been able to help and you have had such an easy time ordering from us. We'll be happy to help again in future should you have any questions about anything from our collections, and we look forward to welcoming you back in future.
Warmest wishes
The R&W Care Team
Great products and strong personalised…
Great products and strong personalised experience
4 mei 2026
Review zonder uitnodiging
Antwoord van Rowen & Wren
Hi 'Unhappy customer', thank you for your kind words, and we can only hope your user name is unrelated to any experience you've had with us. Thank you for taking the time to share your thoughts, and apologies for the delay in our response.
Warmest wishes
The R&W Care Team
We love this store
We love this store. Such unique items with a timeless charm. From candles to champagne buckets and pyjamas to flower pots , have bought it all!
1 mei 2026
Review zonder uitnodiging
Antwoord van Rowen & Wren
Hi Chris, it's very kind of you to leave such lovely feedback. Our apologies for the time it's taken for us to respond, and we hope you continue to find pieces in our collections to grace your home.
Warmest wishes
The R&W Care Team
It’s always a privilege and pleasure…
It’s always a privilege and pleasure for me to order from Rowan and Wren .
Everything is beautiful and covetable .
My towels are gorgeous and even my husband said so !!!
1 mei 2026
Review zonder uitnodiging
Antwoord van Rowen & Wren
Hi Mary, thank you so much for taking the time to share your thoughts and we can only apologise for the delay in acknowledging your review. It's much appreciated and we look forward to welcoming you back in the future.
Warmest wishes
The R&W Care Team
Love love love
Love love love. Everything is impeccable. The high quality of materials used, the design, even the packaging is thoughtfully and beautifully done, and fast delivery is a bonus. I adore everything I have bought from R&W. Timeless pieces, beautiful in their simplicity and craftsmanship, that I just know I’ll want to keep for ever.
28 april 2026
Review zonder uitnodiging
The most beautiful homeware alongside…
The most beautiful homeware alongside fantastic customer service.
What more can I say!
22 april 2026
Review zonder uitnodiging
Antwoord van Rowen & Wren
Hi Sam, we are delighted to hear that both products and customer care were up to the standards we hope to achieve. We look forward to welcoming you back in the future.
Warmest wishes
The R&W Care Team
Beautiful things for the home
I've bought numerous times from Rowen & Wren, and will likely continue to do so. Their products meld functionality, beauty and quality harmoniously, and in particular, are built to last. I really value this because we live in a world where so much becomes quickly obsolete or out-of-date, to be replaced by an "upgrade". R&W's values are the opposite of this: good things you'll want around the house forever. Those small details that elevate the ordinary into the extraordinary. Wonderful stuff.
23 april 2026
Review zonder uitnodiging
Antwoord van Rowen & Wren
Hi Ricard, thanks so much for this review. We genuinely believe that our pieces should be made to last and we hope you continue to find 'forever' items for your home in our store.
Warmest wishes
The R&W Care Team
Antwoord van Rowen & Wren
Hi there, thanks for taking the time to share your thoughts. We strive to ensure that all our pieces are of the highest quality, and we hope and intend them to have a lasting place in your home. We hope you continue to find pieces to treasure in our store.
Warmest wishes
The R&W Care Team
Clandon Sofa
Immensely pleased with my recently purchased Clandon Sofa. I found Rowen and Wren's customer service really courteous and helpful, as I had to cancel my original order due to unexpected necessary works in my flat. The sofa is beautiful quality and the delivery service were great. I would definitely recommend this company.
17 april 2026
Review zonder uitnodiging
Antwoord van Rowen & Wren
Hi there, thanks for leaving such an appreciative review. We're delighted your sofa is what you hoped for, and we will always do everything we can to help customers work around the unforeseen events that can occur from time to time, and we're glad we were able to make things work.
Warmest wishes
The R&W Care Team
Personal service. High quality product.
I needed some extra measurements for the table I was thinking of buying and R&W provided this quickly, efficiently and in a friendly manner that made it feel like very personal service. We've now bought the garden table and are very pleased with it indeed. Arrived quickly. Very easy to put up. Looks great. Very good quality.
8 april 2026
Review zonder uitnodiging
Antwoord van Rowen & Wren
Hi Jane, thank you for your feedback. We try very hard to give the best customer service we can, and we're happy to hear we were able to help. We look forward to welcoming you back in the future.
Warmest wishes
The R&W Care Team
Beautiful craftmanship
Beautiful craftmanship. Smooth delivery with the option to coordinate the time of arrival.
9 april 2026
Review zonder uitnodiging
Antwoord van Rowen & Wren
Hi Samuel, thank for taking the time to leave your feedback, and it's especially good to hear that delivery was so easily arranged. Just drop us a line if you are interested in any other pieces that you may have your eye on.
Warmest wishes
Mark
Lovely website
Lovely website, lovely shots, lovely products.......good prices
10 april 2026
Review zonder uitnodiging
Antwoord van Rowen & Wren
Hi Sarah, thank you - it's great to hear you love our store, and we hope you continue finding pieces for your home with us.
Warmest wishes
The R&W Care Team
Archer bedside tables purchase
I recently purchased the archer bedside shelves after first calling with some questions and receiving great advice from a knowledgable and very helpful team member. Delivery was extremely efficient with good communication. The furniture is lovely and easy to fit with fixings provided. Overall a very positive shopping experience.
14 april 2026
Review zonder uitnodiging
Antwoord van Rowen & Wren
Hi Niki, thanks for taking the time to share your thoughts. We'll pass your feedback on to the entire team, we're delighted to hear that we were able to answer your queries and that the shelves are as hoped for. We look forward to welcoming you back in the future.
Warmest wishes
The R&W Care Team
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