My experience with Rowen and Wren has been nothing but exceptional. The products are unique and of high quality. The customer service was also 2nd to none. Response time was quick and extreme... Toon meer
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I purchased the Orla round gingham cushion which had been further reduced in the sale. It has added a wonderful pop of colour to my grain sack armchair. Delivery was prompt and Rowen and Wren offer a... Toon meer
I absolutely love these fab, beautifully made little stars! I actually bought them to use all year round, hanging from some branches on the kitchen mantle shelf as the colours are perfect! Thank you s... Toon meer
Extremely slow to process refunds: I've been waiting two weeks and counting since returning an item. I contacted customer services last week and they promised the refund 'very soon'... it's a week lat... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Discover a curated collection of beautifully crafted, artisanal home and garden pieces that perfectly blend functionality with meticulous design and time-honoured charm.
Contactgegevens
Hamilton Court, Carthouse Lane, Horsell, GU21 4XS, Woking, Verenigd Koninkrijk
- 01276 451 077
- care@rowenandwren.co.uk
- www.rowenandwren.co.uk
4,4
Uitstekend
252 reviews
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Floor lamp
Light oak turned lamp. As described on-line, excellent quality, well wrapped and delivered promptly.
The lamp is perfect and casts a lovely light, and looks elegant. Very pleased with the item.
6 april 2026
Review zonder uitnodiging
Antwoord van Rowen & Wren
Hi Elizabeth, we're delighted to know that the Edwin lamp is what you hoped for, and thank you for taking the time to share your feedback, it's very much appreciated.
Warmest wishes
The R&W Care Team
Great service and lovely product well…
Great service and lovely product well protected and packaged
10 april 2026
Review zonder uitnodiging
Antwoord van Rowen & Wren
Hi Sue, thank you for the kind words, it's lovely to hear that your order arrived safe and well.
Warmest wishes
The R&W Care Team
Sudbury Garden Dining Chairs
I ordered 4 Sudbury garden dining chairs which are galvanised metal and able to withstand weather. My delivery was due and then cancelled until the following day which was annoying as I had arranged for someone to be here. The chairs arrived stacked in the back of a tatty van with no protection and parcels and packages bundled on top. The chairs are sturdy and excellent quality however one chair had rust on two joints near the seat. I emailed the same day to request a replacement and didn’t hear back so sent a further email and then telephoned, when I eventually got through customer service was helpful and arranged a replacement. I had a text yesterday to say delivery will be today and now today’s delivery has just been cancelled again advising they will be in touch when they are able to deliver.
Overall my experience has been negative and would stop me from buying from Rowen & Wren in the future which is such a shame as their products are excellent.
I have been extremely disappointed with the delivery and how my items where handled and the chairs were obviously not checked for faults before being dispatched.
31 maart 2026
Review zonder uitnodiging
Antwoord van Rowen & Wren
Hi Ms Harris, we are deeply sorry to have heard of the problems you experienced last week. I do understand that you have spoken to our team now and the replacement for the faulty chair has been arranged. Regarding the problems over the delivery, please accept our deepest apologies - we are experiencing a number of issues on this front caused by unexpected changes to our delivery partner's service, and we are doing all we can to put things right and minimise the disruption to our customers, who are being inconvenienced through no fault of their own.
We're sorry that you've been affected in this way and will continue to monitor your order until we know that everything has been resolved to your satisfaction, and hope that we can give you the confidence to order from us again at some point in the future.
Warmest wishes
The R&W Care Team
Loved everything I’ve bought from here
Loved everything I’ve bought from here. The attention to details mean the items are special and make me feel calm looking at them. The delivery for a table and chairs was one of the best I’ve had, they were on time, respectful, put it up with care and took away all the packaging.
2 april 2026
Review zonder uitnodiging
Antwoord van Rowen & Wren
Hi there, thank you for leaving such a positive review, it really does mean a lot to us. We put a lot of work into trying to ensure that everything is seamless from start to finish and so it's lovely to hear that you're so satisfied. If you were able to share your order number with our team on care@rowenandwren.co.uk, we'd love to be able to pass on your feedback to the delivery team as well.
Warmest wishes
The R&W Care Team
Comfortable and stylish scandi garden…
Comfortable and stylish scandi garden chairs delivered in good time. Reasonable delivery charges. My first time ordering from this company has been very positive.
29 maart 2026
Review zonder uitnodiging
Antwoord van Rowen & Wren
Hi Jo, thanks for leaving your review. It's great to hear your first order went well and we hope you continue to find pieces for your home and garden in our store.
Warmest wishes
The R&W Care Team
Great experience
Great experience, good communication and love the rug!
31 maart 2026
Review zonder uitnodiging
Antwoord van Rowen & Wren
Hi Christine, that's wonderful to hear, and thank you for taking the time to leave your feedback, it's genuinely appreciated by the entire team.
Warmest wishes
The R&W Care Team
Beautiful products and a company who care.
As were the reviews I read before choosing my planter - it really is beautiful and the quality fabulous.
The communication on dispatch & delivery excellent too - something I appreciate.
Delighted to have discovered Rowen & Wren.
5 april 2026
Review zonder uitnodiging
Antwoord van Rowen & Wren
Hi Helen, it's lovely to hear that you had a good experience buying from our store - we do everything we can to ensure everything is as perfect as we can make it, from the products themselves through to making sure you know when your order will arrive. We're glad you discovered us as well and look forward to welcoming you back in future.
Warmest wishes
The R&W Care Team
Excellent
I have bought several items from Rowen & Wren including furniture and soft furnishings. The quality of their products is fantastic and their customer support is excellent. There was a courier issue with a rug delivery which was resolved with no fuss and another rug was shipped immediately to arrive the following day. I have my eye on many more items!
12 maart 2026
Review zonder uitnodiging
Antwoord van Rowen & Wren
Hi Georgia, thanks for your kind words. We appreciate your understanding over the issue with the initial delivery and are glad we were able to resolve it for you with the minimum of inconvenience. We look forward to welcoming you back in the future, and if you ever have any questions about anything you have your eye on, we will be very happy to help.
Warmest wishes
The R&W Care Team
ROWEN and WREN chair delivery not as expected
Chair from ROWEN and WREN arrived in the delivery slot however it was clear that DX had subcontracted the delivery. The 2 individuals who delivered the chair had very bad body odour which is still pervading the house 30 minutes later. I also had to persuade them to take away the packaging by showing them the email from ROWEN and WREN who stipulated this. This was not the service I expected.
1 april 2026
Review zonder uitnodiging
Antwoord van Rowen & Wren
Hi Chris, we appreciate you bringing this to our attention. DX have only been delivering to our customers for a very short time, and we are very much aware that things are not running as well as they ought to be. We're working very hard to minimise the impact on our customers but it goes without saying - and this has been raised with them - that our delivery service is to room of choice, with all packaging taken away.
I know our care team responded to your email yesterday so I do hope that we have adequately addressed your concerns but should this not be the case, do contact us again and we will of course do everything we can to help.
Warmest wishes
The R&W Care Team
Absolutely charming
Rowen & Wren always has the most beautiful & charming pieces. The quality always exceeds my expectations and you can see the care and thoughtful detail that go into every item. I recently purchased the oak bathroom cabinet, for the second time, as it is so perfect and adds so much character to my small secondary bathrooms. If I could buy a little cottage and outfit it completely in Rowen & Wren, I think I would be the happiest person in the world!
1 april 2026
Review zonder uitnodiging
Antwoord van Rowen & Wren
Hi Jennifer, thank you for taking the time to share your thoughts, and we're sorry for the delayed acknowledgment. Our whole team is always delighted to hear that our efforts on design and delivery are being rewarded. We hope you continue to find pieces in our store that will bit by bit make your dream house come true.
Warmest wishes
The R&W Care Team
Stylish addition to my gatden.
The garden trellis is just what I wanted, right colour, perfect size, good quality and looks great in situ. Delighted.
16 maart 2026
Review zonder uitnodiging
Antwoord van Rowen & Wren
Hi Judy, thank you for leaving such lovely feedback, and please do accept our apologies for the delayed acknowledgment. Lovely to hear that our Marlow trellis was as you hoped.
Warmest wishes
The R&W Care Team
Rowen and Wren - a purchasing pleasure
Purchasing with Rowen and Wren is a pleasure from start to finish- lovely catalogue of enticing products.my recent purchase of cotton padded bench seat has not disappointed Colour combination of saffron yellow on one side and blue ticking stripe on other looks great on terrace seat and quality is excellent. Arrived in good time extremely well packaged with charming artwork thank you note. Would happily purchase again from this company
22 maart 2026
Review zonder uitnodiging
Antwoord van Rowen & Wren
Hi S D, thank you for taking the time to share your thoughts. We're delighted your cushion arrived on time and we look forward to welcoming you back in the future.
Warmest wishes
The R&W Care Team
Antwoord van Rowen & Wren
Hi NAB, lovely to hear and thank you for leaving your review!
Warmest wishes
The R&W Care Team
Nice Product; Problems with Delivery
I'm happy with the footstool I ordered. It's a well-made and attractive product, although rather expensive for the size.
There were problems with delivery. The item didn't arrive on the day promised and initially appeared to have been lost by the delivery company. However, Rowen and Wren worked hard to resolve the issue.
1 maart 2026
Review zonder uitnodiging
Antwoord van Rowen & Wren
Hi Jacqueline, thank you for your review and please allow me to apologise for the issues you experienced with your delivery. We have been quite severely affected by some changes taking place with our delivery partner which have left a number of customers quite inconvenienced through no fault of their own.
I don't have access to the full history of the issue right now but I will have this checked at the start of this coming week and our team will be in touch to discuss a way we can appropriately compensate you for the poor service.
We are of course delighted that you are happy with the footstool and hope that it has its place in your home for many years to come.
Warmest wishes
The R&W Care Team
The most beautiful pieces
The most beautiful pieces - I love supporting small businesses and this is an exceptional business selling beautiful pieces. Thank you, Bex Boisclair
12 maart 2026
Review zonder uitnodiging
Antwoord van Rowen & Wren
Hi Bex, thank you for your very kind words, as you say we are indeed a small team and it genuinely means a lot to us to hear that our customers are appreciating the work that goes into the design and manufacture of our pieces.
Warmest wishes
The R&W Care Team
Purchased the Bilton bathroom shelf
Purchased the Bilton bathroom shelf, it was expensive for what it is as glass is not tempered and is not thick either.
Cost with delivery £94.
I received the shelf but package was not checked before dispatch as it had only one wall plug.
I have emailed and was told they would send one out. Had to email again - still no spare received .
21 februari 2026
Review zonder uitnodiging
Antwoord van Rowen & Wren
Hi Victoria, we're really sorry to hear this - it's very disappointing to hear that the fixings pack was missing a key component, and also that the replacement hasn't arrived. We are sure this was sent out with Royal Mail 1st Class last week so we are hopeful it might have turned up by now? Please let our team know on care@rowenandwren.co.uk and if it's still not with you, we will send out another on a fully tracked service this time. Please accept our apologies for the inconvenience caused.
Warmest wishes
The R&W Care Team
Gorgeous lampshades
Gorgeous products, website easy to navigate.
Items were well packed and great customer communication.
4 maart 2026
Review zonder uitnodiging
Antwoord van Rowen & Wren
Hi Joanna, thanks for taking a moment to leave your feedback, we will pass this on to the team as a whole as it's always lovely to hear our efforts are making for an enjoyable customer journey.
Warmest wishes
The R&W Care Team
I love this company
I love this company! The chair is beautiful and really does look 100% handmade.
Delivery info. was vague from start to finish but I didn't need it urgently so went with the flow and it did not matter as it was still within the expected time.
Excellent delivery and assemble service. Going to buy more!!
9 maart 2026
Review zonder uitnodiging
Antwoord van Rowen & Wren
Hi June, it's lovely to hear the chair arrived and was as expected. We can't always be specific about delivery date on a Made To Order piece until quite late on but we're glad it arrived in the expected time. We hope you enjoy it for many years to come.
Warmest wishes
The R&W Care Team
Grove Simple Knob
Grove Simple Knob, Small, Matt Nickel; bought a couple more for another cupboard (have used these previously for an upcycled bureau), so it all fits well together. Well wrapped and nicely presented.
5 maart 2026
Review zonder uitnodiging
Antwoord van Rowen & Wren
Hi Bridget, thank you for taking the time to share your thoughts. We're delighted we are playing a part in your projects.
Warmest wishes
The R&W Care Team
Garden table fiasco
I ordered a garden table which failed to arrive on the delivery date that I had selected and I am still waiting for today. Since that time there was no reason given for the failed delivery, there was complete confusion as to when I could expect the delivery. Eventually it arrived today, over 3 weeks since I ordered it, the top was damaged and there was no assembly pack. Unbelievable. I have not received a refund for the delivery charge or been offered any compensation. I am incredibly disappointed in this company. There is little point in having a glossy website with expensive goods if they fail to arrive on time or undamaged.
5 maart 2026
Review zonder uitnodiging
Antwoord van Rowen & Wren
Hi Alison, we're so sorry you've had this experience with your order. We are struggling with some rapid changes to our delivery provider that have caused us huge problems and great inconvenience to many of our customers, you among them. You did speak to our Head of Operations around the time you posted this review and he assured you that once delivery had successfully been made of a new table next week, he would personally call you back and discuss the matter of compensation, and this will happen as promised. Our apologies for the disappointment and great frustration caused, we are working very hard indeed to put this right as quickly as we are able to.
Warmest wishes
The R&W Care Team
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