My experience with Rowen and Wren has been nothing but exceptional. The products are unique and of high quality. The customer service was also 2nd to none. Response time was quick and extreme... Toon meer
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Lees wat reviewers zeggen
I purchased the Orla round gingham cushion which had been further reduced in the sale. It has added a wonderful pop of colour to my grain sack armchair. Delivery was prompt and Rowen and Wren offer a... Toon meer
I absolutely love these fab, beautifully made little stars! I actually bought them to use all year round, hanging from some branches on the kitchen mantle shelf as the colours are perfect! Thank you s... Toon meer
Extremely slow to process refunds: I've been waiting two weeks and counting since returning an item. I contacted customer services last week and they promised the refund 'very soon'... it's a week lat... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Discover a curated collection of beautifully crafted, artisanal home and garden pieces that perfectly blend functionality with meticulous design and time-honoured charm.
Contactgegevens
Hamilton Court, Carthouse Lane, Horsell, GU21 4XS, Woking, Verenigd Koninkrijk
- 01276 451 077
- care@rowenandwren.co.uk
- www.rowenandwren.co.uk
4,4
Uitstekend
252 reviews
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Super quality
Super quality! Couldn’t be more happy with our cup handles
28 februari 2026
Review zonder uitnodiging
Antwoord van Rowen & Wren
Hi Karl, wonderful to hear and thank you for taking the time to post your review, it's very much appreciated.
Warmest wishes
The R&W Care Team
Beautiful rug
Beautiful rug. Muted colours even more beautiful than the images. Quick delivery and wonderful friendly advice. Very happy with my purchase
25 februari 2026
Review zonder uitnodiging
Antwoord van Rowen & Wren
Hi Dee, it's lovely to hear that the rug arrived safely and that we were able to help with your queries. We look forward to welcoming you back in the future.
Warmest wishes
The R&W Care Team
You won't be disappointed
I am writing to share that my experience with Rowen & Wren has always been exceptional. The products are consistently of the highest quality and are always packaged with great care.
Your store has become my go-to for both personal purchases and gifts. I would highly recommend Rowen & Wren to anyone.
25 februari 2026
Review zonder uitnodiging
Antwoord van Rowen & Wren
Hi Julie, thank you for your kind words; as a small team they really do mean a great deal to us. We can see you've made a few purchases and are truly delighted that you continue to find pieces among our collections to grace your home, and hope you continue to do so for years to come.
Warmest wishes
The R&W Care Team
Purchased Amelie chair
Purchased Amelie chair. Photos suggest mid tone oak. The chair is actually dark. Pretty chair in design but colour shown in photos very misleading. Request sample of wood before purchasing.
18 februari 2026
Review zonder uitnodiging
Antwoord van Rowen & Wren
Hi there, we're so sorry to hear that the finish of the chair was so different from the one you expected. If you need to discuss next steps with our team, please email us (if you haven't already) at care@rowenandwren.co.uk and we will be happy to help. We will also pass this feedback on to our product and site teams for them to review and make any changes necessary to the images on our site. Please accept our apologies for the disappointment you've experienced.
Warmest wishes
The R&W Care Team
Absolutely beautiful sofa!
What a fantastic company! Excellent customer service & the most comfortable sofa I have ever sat on; I am in love! Beautiful colour, great design & high quality velvet fabric. I cannot fault anything; arrived when they said it would & was delivered with care. I am now saving to buy an armchair!
Thank you Rowen & Wren
9 februari 2026
Review zonder uitnodiging
Antwoord van Rowen & Wren
Hi Emma, thank you for leaving such lovely feedback and really the pleasure is all ours. It's wonderful to hear the sofa has truly found its place in your home and we will be happy to assist when you're ready to look at your armchair purchase.
Warmest wishes
The R&W Care Team
Delighted with my purchase
I ordered two small wall sconces - I'm very pleased with the quality, packaging and speed of delivery.
12 februari 2026
Review zonder uitnodiging
Antwoord van Rowen & Wren
Hi Virginia, lovely to hear that your candle holders arrived in good time and they were as hoped for. Thank you for taking a moment to share this review, it genuinely means a lot to us and we will pass on your feedback to the team as a whole.
Warmest wishes
The R&W Care Team
Still waiting for my delivery
Still waiting for my delivery. For a company which has such beautiful things, it’s a shame they picked Evri as their standard delivery company. Waiting over a week now for my parcel due to the incompetence of Evri. Sadly won’t be ordering again if they are the standard delivery option.
15 februari 2026
Review zonder uitnodiging
Antwoord van Rowen & Wren
Hi Heather, we're so sorry to hear that your experience was spoiled by some delivery problems. I can see you did contact us and a replacement was sent out which arrived a few days ago. We do offer the choice of Evri and DPD on our site, and hope to have other options available in the future.
Warmest wishes
The R&W Care Team
Beautiful lighting and of great…
Beautiful lighting and of great quality. We bought 4 wall lights with glass shades which were very well packaged.
I couldn’t be happier with them - they look fantastic in our home. Thank you.
12 februari 2026
Review zonder uitnodiging
Antwoord van Rowen & Wren
Hi Sally, thanks so much for your feedback. We hope the Grafton wall lights have their place in your home for many years to come, and we look forward to welcoming you back in the future.
Warmest wishes
The R&W Care Team
Beautifully made lampshade
Beautifully made lampshade, delighted with it. Arrived quickly too.
5 februari 2026
Review zonder uitnodiging
Antwoord van Rowen & Wren
Hi Susan, lovely to hear that the lampshade arrived in good time and was what you were hoping for. Thanks for taking the time to share your review, it's greatly appreciated.
Warmest wishes
The R&W Care Team
Extremely slow to process refunds
Extremely slow to process refunds: I've been waiting two weeks and counting since returning an item. I contacted customer services last week and they promised the refund 'very soon'... it's a week later and still no refund. Doesn't feel like a trustworthy company - and to add insult to injury, they charge you an expensive return fee to cover their postage! Won't be using again.
25 januari 2026
Review zonder uitnodiging
Antwoord van Rowen & Wren
Hi Sefton, we are truly sorry for the delay you've experienced. We think we have established the order you're referring to (which is under a different name) and can see that it has been received by our warehouse but not yet processed. We agree the wait is unacceptable and are addressing this with them, and have also passed your refund to our accounts team to be put through today. Please accept our apologies for the unintended inconvenience and disappointment caused; we're a small team and we take it very personally when we let a customer down, and should you choose to return to us in the future I'm confident that you would find the experience very different.
Warmest wishes
The R&W Care Team
Bonnie blue cotton lampshade
I have been looking for a mid blue lampshade in a mid blue colour for quite a while and happened to come across Rowen and Wren. The Bonnie blue cotton lampshade is lovely. Well made and edged in a stripe fabric which adds a slightly quirky edge. It fits my lamp base perfectly and the colour is exactly what I wanted! Love it and I am just about to order a second one. Easy ordering, quick and efficient delivery and packaging very good.
15 januari 2026
Review zonder uitnodiging
Antwoord van Rowen & Wren
Hi Susan, we're so happy to hear that the Bonnie lampshade was what you were hoping for. It's a recent addition to our collection and has proved extremely popular. We hope the second has now arrived and that they both grace your lamp bases for years to come. Thank you for taking the time to share your thoughts.
Warmest wishes
The R&W Care Team
Delivered quickly and packed securely
Delivered quickly and packed securely. Love the shades. Beautifully made.
13 januari 2026
Review zonder uitnodiging
Antwoord van Rowen & Wren
Hi Ms Johnson, thank you for leaving your review and we are delighted to hear your order arrived safely and on time. We look forward to welcoming you back in the future.
Warmest wishes
The R&W Care Team
arrived on time
arrived on time, well wrapped. Looks good on bath. Expensive.
4 januari 2026
Review zonder uitnodiging
Antwoord van Rowen & Wren
Hi Judith, many thanks for your feedback and it's lovely to hear your order arrived safely. It is true we are not the cheapest store around but we do our best to support our small artisan makers as well as we try to support our customers, and not cut corners on quality; we are sure your purchase will serve you well for many years to come.
Warmest wishes
The R&W Care Team
Returning Customer
Had a great experience buying from Rowen and Wren recently. Bought a small bench made from old oak, which I'd had my eye on for a while and was being discontinued. It is a beautiful, characterful and versatile piece of furniture. It looks great and will work well as a seat or a side table. A real talking point - I'm very happy with it.
2 januari 2026
Review zonder uitnodiging
Antwoord van Rowen & Wren
Hi Victoria, thanks for taking a few minutes to share your thoughts. I think you must be referring to our Benvy stool - an old favourite and one we're sad to be saying goodbye to, but we hope yours has found its place in your home and you enjoy it for a long time to come.
Warmest wishes
The R&W Care Team
Delighted with my Pedestal Mirror
Delighted with my Bilton Pedestal Mirror- simple classic design and excellent quality. Exactly what I have been searching for and prompt delivery even though it was a holiday period- great service!
31 december 2025
Review zonder uitnodiging
Antwoord van Rowen & Wren
Hi Julie, thanks for sharing your feedback. It's lovely to hear that the mirror was what you were hoping for and that we were able to get it to you in good time. We look forward to welcoming you back in the future.
Warmest wishes
The R&W Care Team
2 brass tea towel rails delivery…
2 brass tea towel rails delivery swiftly. Delighted with items 😊
2 januari 2026
Review zonder uitnodiging
Antwoord van Rowen & Wren
Hi there, thank you so much for taking the time to leave your review. It's lovely to hear the pieces you ordered arrived on time and were as hoped for, and we look forward to welcoming you back in the future.
Warmest wishes
The R&W Care Team
Beautiful & excellent quality products
Beautiful & excellent quality products. Delivered on time. Lovely website.
10 december 2025
Review zonder uitnodiging
Antwoord van Rowen & Wren
Hi Yvonne, thank you for sharing, we're a small team and it means a lot to get feedback like this - we will pass this on to everyone involved. Our apologies that it's taken so long to respond, we sincerely appreciate the fact that you've taken the time to leave your thoughts.
Warmest wishes
The R&W Care Team
Ordered a load of knobs for my kitchen…
Ordered a load of knobs for my kitchen cupboards. They look great. Beautifully packaged too!
14 december 2025
Review zonder uitnodiging
Antwoord van Rowen & Wren
Hi Sarah, it's great to hear that your order was what you hoped for, and we'll pass your feedback on to the rest of the team. Thanks so much for sharing your thoughts, and apologies for the delayed response.
Warmest wishes
The R&W Care Team
Beautifully made pyjamas
The pyjamas are a present for my daughter, I’m sure she will love them. Beautifully made,great quality.
11 december 2025
Review zonder uitnodiging
Antwoord van Rowen & Wren
Hi Frances, thank you so much for taking the time to leave your review, and sorry it's taken us so long to acknowledge it. We hope the pyjamas were received as well as you hoped and made for a lovely Christmas gift; we're delighted to hear you liked them.
Warmest wishes
the R&W Care Team
Good customer service.
Good customer service.
We had a quality issue which was dealt with promptly and in my view fairly.
I think a company is defined by customer service so I wanted to leave point out I had a good experience.
Thank you.
2 december 2025
Review zonder uitnodiging
Antwoord van Rowen & Wren
Hi Jo, thank you for leaving your review. I'm not sure what the quality issue was and I can only apologise, but I'm glad we were able to resolve it quickly and to your satisfaction. Problems of that sort are few and far between so we're sorry you were affected against the odds, and we hope you'll come back to purchase again in the future.
Warmest wishes
The R&W Care Team
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