HI - despite the delay on part of the order, your customer service was excellent. Devon in particular needs a shout out, replying promptly, putting things right, with an excellent customer attit... Toon meer
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Lees wat reviewers zeggen
Have to admit, I had never heard of Rubber Monkey before but the products I wanted were available and as a bonus cheaper than my normal go-to supplier so took a leap in faith! Great decision by me an... Toon meer
Devon was incredible. He went out of his way to get a simple dust cap for a spotting scope. There was absolutely no profit in the deal for him but it involved quite a lot of work on his behalf to get... Toon meer
The product was delivered in your estimated timeframe however on this occasion I was not txt notified by NZ Post of the day it would be delivered. This may have been due to it being delivered direct f... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
We Stock Over 500 Brands & Only Their Highest Quality Stock. Rubber Monkey Specialises In Cameras & Equipment, Security, Lighting, Computers & Cables.
Contactgegevens
Level 1, 80 Adelaide Road, 6021, Wellington, Nieuw-Zeeland
- +64 04 9202288
- sales@rubbermonkey.co.nz
- www.rubbermonkey.co.nz
4,8
Uitstekend
463 reviews
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Heeft 50% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
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Top quality goods!
Top quality goods. Great website. Super fast shipping. Couldn't be happier!
8 juni 2026
Review zonder uitnodiging
No hassle purchasing
No hassle purchasing, item wasn't in stock but eta was pretty much spot on.
1 juni 2026
Review zonder uitnodiging
Thanks to Rubber Monkey
Thanks Rubber Monkey for the excellent deal and great service
12 juni 2026
Review zonder uitnodiging
your goods were a good price
your goods were a good price, and proved to be a speedy postage. Thank you.
10 juni 2026
Review zonder uitnodiging
Had what I wanted and was delivered…
Had what I wanted and was delivered promptly
15 juni 2026
Review zonder uitnodiging
One good salesman one appalling sales manager
One salesman Khon was effective but sadly when the supplier missed delivery his (sounds like manager) Samuel Bellwood couldn't be bothered to pick up the phone to find out what and when so suggested he sends me the strap for the gear bag to play with while I wait.
This is hundreds of bucks worth of gear bag and it was first ordered six months ago. Bought stuff from them for decades now but not again if I can avoid it.
12 juni 2026
Review zonder uitnodiging
Antwoord van Rubber Monkey
Thank you for this very mixed feedback. We value our customer's opinions.
Timely and efficient supply of products is something that we prioritise. We source many products direct from the manufacturer, leaving us dependent on an international supply chain which can sometimes complicate this.
I must note that, while you requested a quote from us six months prior, your actual order was placed with us only three weeks before this happened. Your order was cancelled and fully refunded on request and without delay.
Samuel (not a sales manager) reached out to you to advise of the delay. He was simply trying to do the best by you and I struggle to see why this interaction upset you so much.
Nevertheless, customer satisfaction is very important to us. We take your comments on board and wish you all the best moving forward.
Quick servie
11 juni 2026
Review zonder uitnodiging
Great Service
Great Service
Easy checkout, good price, product arrived faster than expected. Would happily purchase again :)
4 juni 2026
Review zonder uitnodiging
Spot on as usual!
4 juni 2026
Review zonder uitnodiging
Item as described
Item as described. Well packaged, quick delivery, good communication/tracking of item.
2 juni 2026
Review zonder uitnodiging
Great experience as always
Even though the products I ordered were in stock at the supplier meaning they would take a little longer for delivery, the shipping estimate was spot on. Great experience every time.
30 mei 2026
Review zonder uitnodiging
The assistant ws helpful and…
The assistant ws helpful and knowledgable
13 mei 2026
Review zonder uitnodiging
Had what I wanted at a good price
Had what I wanted at a good price. Shipped out quickly. Good experience
15 mei 2026
Review zonder uitnodiging
I love shopping with Rubber Monkey
I love shopping with Rubber Monkey. 80% of the time I put my orders through to their store because I know the ordered product arrives quickly and reliably. I really can't recommend them highly enough. Items are also always well packaged and they arrive in top notch condition.
11 mei 2026
Review zonder uitnodiging
Easy process all the way
Rubber Monkey was the only place we were able to source the AV equipment we needed urgently. Navigating the website was easy, payment and checkout simple, and delivered fast.
19 mei 2026
Review zonder uitnodiging
Urgent delivery sorted
Had a pretty urgent order for some Rode audio equipment required placed late on a Thursday afternoon, the sales team helped with everything to get it delivered to us in Christchurch first thing Monday morning.
Absolutely great service as always.
8 mei 2026
Review zonder uitnodiging
Not the best service
Not the best service. Forgot my initial order. Lack of communication, lack of follow up and lack of everything!
1 maart 2026
Review zonder uitnodiging
Antwoord van Rubber Monkey
Hi Trish,
Sorry to hear about your experience.
Looking through your ticket, I can see the team were helping you resolve an order that you had initially asked to return, due to ordering the wrong product for your device.
I can see we accepted these back and dispatched the correct items, once they arrived in from our supplier.
These have been marked as delivered on the 11th of May, please get in touch if this is not the case!
We always take feedback very seriously and appreciate you taking the time to do so. Please call us on 04 920 2288 if you wish to discuss further.
Staff are always prompt very helpful…
Staff are always prompt very helpful thank you
8 mei 2026
Review zonder uitnodiging
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