SadaPay Reviews 

I was one of SadaPay’s early users and a member of its Founder’s Club. Back then, they gave us T-shirts and made us feel valued. But once they established a good business in Pakistan, they started treating customers like hooligans.

One day, an ATM transaction was declined when I tried to use my SadaPay card. Was that my fault? The card wasn't declined because of insufficient balance; it was a technical issue with their service. Yet they immediately blocked my account. No warning. No support.

I filled out a form to get my remaining balance transferred to another account, but a year has passed, and I still haven't received my money. Every time I contacted support, they claimed I had used a different email address that wasn't registered with SadaPay. So, I filled out the form again using the correct information, but my money still never arrived.

When I followed up, they told me to fill out the form correctly. I tried again, only to find that the form had already been submitted and I couldn't submit it again.

I then requested that they close my account and put an end to this never-ending headache. They simply refused, claiming that regulations prevented them from doing so. Which regulations? No answer.

I even quoted their own terms and the State Bank's regulations, which allow customers to close their accounts. Their response? Sorry, we can't help with this.

When I filed a complaint through the SUNWAI portal, SadaPay allegedly misrepresented the situation, claiming they had repeatedly warned me against misusing my card and had blocked me to protect other users.

I was shocked by how manipulative the situation had become. When I subsequently asked them to reopen my account, they said they couldn't do so because of regulations.

Finally, after I informed their support team that I would take the matter to the consumer court, a representative contacted me and informed me that my account had been permanently discontinued.

Even in their closure statement submitted to the State Bank's consumer complaint department, they repeated the same allegations: that I had misused my card, that I kept requesting account reopening, and that I had never filled out the form to recover my money.

I wish I had never opened a SadaPay account.

If this is how they treat an early member who once supported their vision, imagine how they might treat new customers.

Fintech Mafia!

Faisalraza sadapay please long

⭐ 1/5 – Very Disappointing Experience with SadaPay

Extremely disappointed with SadaPay's customer support. My account is blocked, and I urgently need an official transaction receipt for a payment made in August 2024.

I have contacted their support team multiple times, clearly explaining that I need proof showing the recipient's name and transaction details. Instead, they keep sending generic bank statements that don't include the required information.

Even worse, they repeatedly tell me to contact support through the app, despite knowing my account is blocked and I cannot log in.

After multiple emails and explanations, they decided to close my complaint without resolving the actual issue.

SadaPay, sending automated replies and closing complaints is not customer support. Customers deserve proper assistance, especially when their own money and banking records are involved.

Very frustrating experience. I hope SadaPay takes customer complaints seriously and provides a proper resolution.

There should have an option of zero stars also. They have learned a new way of looting the customers now by blocking their virtual cards for no reason and then asking for 580 rupees reissuance fee or something. And when you contact them, the worst customer service will be there to not respond to you when you require them. They respond at their own will not when you need them. Pathetic service

I have had a very disappointing experience with SadaPay and would strongly advise others to think carefully before trusting this app with their money.

My account was inactive because I mostly live in the UK and only use my SadaPay card when I travel to Karachi. Unfortunately, I am now planning a trip to Karachi, only to discover that my account has been deactivated and the money remaining in my account is no longer accessible.

What makes this situation even worse is that, when I contacted customer support, they asked me to provide a screenshot as proof. How am I supposed to provide a screenshot when the app is secure and does not allow me to take screenshots? This is completely unreasonable. SadaPay should have its own records of account activity and transactions instead of expecting customers to provide evidence that the company itself should be able to access.

My remaining balance is my money, and I believe it is completely wrong for a financial service to leave a customer without access to their funds and then make it so difficult to resolve the issue.

A financial app should provide security, transparency and reliable customer support. Unfortunately, my experience with SadaPay has been the complete opposite.

I would not recommend SadaPay based on my experience. If an account can be deactivated due to inactivity and customers then struggle to recover their remaining balance, that is a serious concern. Customers deserve clear communication, proper support and, most importantly, access to their own money.

Hi SadaPay, my account keeps getting paused temporarily and international payments keep getting restricted, even for genuine transactions. This is very frustrating and poor service. Please restore my account, tell me the exact reason for the pause, and fix this so it does not keep happening.

Anees ur Rehman

This is is easy sqfe and fastest and also cheap method and help center response is very efficient and fast tq

Zero support, even they don't have any helpline calling Number, I think they are living in 19 Sunchry, Bluddy people that are running this unuseful app, if you need any help they Will reply you 10 to 12 hours later, then you reply, so next reply you receive couple of hours,
I transfer money 43k sadapay to my other Bank account, but I didn't receive in my account, I try to contact with support team, but they don't have any calling Number, chat support "welcome" reply me after 3 hours, The amount still not received in my account also not show Amount In sadapay.

Even trust pilot rating is (1.3⭐), this is my mistake, I'm use this app.

Kindly Let me know anybody, If any Government Sector can help me, in this case, so please let me know.

My virtual card started declining at some merchants while still working at others. Tested with my UBL card on the same merchants — worked fine. So clearly the issue is with the SadaPay card, not the merchant.

All I needed was a simple card reissuance with fresh credentials. What I got instead was 2+ weeks of going back and forth with support where every agent told me something completely different.

First agent said card is active and told me to contact the merchant. Second agent said they can reissue for PKR 580, told me to load the balance and give consent. I did both. Then the ticket was marked Resolved and closed without actually doing anything.

Third agent said the request is being processed. Nothing happened. Fourth agent flat out refused, citing fair usage policy. Same agent then said they already deducted PKR 580 and reactivated the card — except nothing was actually deducted and my card details didn't change. Then the same agent said they've already issued 4 cards on my account, which I never received. He later admitted the charge was never made.

SadaPay's own terms and conditions say "there is no limit to the number of times you may order a replacement card." So where is this limit coming from?

I like the product itself but the support experience is terrible. No coordination between agents, tickets closed without resolution, and contradictory information given in the same conversation. Filed a complaint with their CMU, waiting for response. Will go to Banking Mohtasib if needed.

I opened sadapay account and then transferred 15k from ubl to sadapay and they restricted my account immediately for no reason and after that i contacted their support and they told me my account can't be unblocked and the funds i had will get transferred , they provided a form to fill for fund transfer and now its been 25 days since i submitted that form and i still haven't received my funds , Please stay away from this service and use nayapay , i have been using nayapay for nearly 3 years and not a single problem.

Worst service. You’ll never be taken care if you reach out to them. Their representatives are super bad and not helpful at all.

There is no way to talk to them, if your money is gone FOR ANY REASON, you're hanging there forever.

Wish there were less than 1 star so I could give them.

Think thrice before using them.

Very bad very bad service, they dont give any support, and if we open ticket they reply after 1 week but do not solve any issue, really very very bad service, i recommend that do not use or make account on sadapay

Third class service. The amount had been deducted by the easypaisa and then transacted to Sadapay for receiving the payment.

I didn't get the payment and been told by the team like wait for 24 hours to be updated. WTF???

2 years used this service. Closing the account by tommorrow.

Very disappointing verification and customer support experience
I submitted my SadaPay verification last Tuesday and waited for 7 days, but my account remained stuck on “Account Verification is Pending.”
During those 7 days, I contacted support several times and received different responses. I was told to be patient, then told that my case had been forwarded to the relevant team, and later informed that my CNIC images were not clear enough and that I needed to resubmit them
The problem was that the CNIC resubmission option was not available in my app. I followed the troubleshooting instructions provided by support, including restarting the app and checking the suggested steps, but there was still no option to resubmit my CNIC.
I also provided my CNIC several times through email after being asked to do so, but I still didn’t receive a proper resolution. What frustrated me most was that I only discovered the actual CNIC issue after repeatedly contacting support. If I had not kept following up, I could have continued waiting without knowing what was wrong.
After spending 7 days dealing with this and receiving different answers, I decided to delete the app and stop the verification process.
This review is based on my personal experience. I hope SadaPay improves its verification process and communication with customers, because customers should not have to spend days repeatedly contacting support just to find out what is actually wrong with their verification.

Absolutely unacceptable! SadaPay, where has my Rs. 166.71 gone?
I received Rs. 6,000 in my account. Then my transaction history shows:
Rs. 4,526.29 deducted
Rs. 1,000 deducted
Rs. 307 deducted
That leaves Rs. 166.71. The calculation is crystal clear.
Yet my available balance is showing ZERO! 🤬
How can a digital wallet simply show a different balance from what the transaction history indicates? If the money has been deducted, show me the transaction. If it hasn't been deducted, why is my balance zero?
This is not about a huge amount of money—it's about trust and basic accuracy. I should not have to waste my time figuring out where my own money disappeared.
SadaPay needs to explain exactly where my Rs. 166.71 went and fix this balance immediately. This kind of unexplained balance discrepancy is extremely frustrating and seriously damages confidence in the service.

I had a very disappointing experience with SadaPay. I paid one of my utility bills through the app, but the payment was never reflected by the biller.

When I first contacted customer support, they told me the payment would be updated in the next billing cycle. I waited, but nothing changed. The following month, I contacted support again, and this time they said the payment had already been updated on their end and that I should contact the biller directly.

This response is unacceptable because I made the payment through SadaPay. It is their responsibility to ensure the payment reaches the biller or to resolve the issue if it doesn't. Instead of taking ownership, they shifted the responsibility to the customer.

Their billing service and customer support were very poor in handling this issue. Based on my experience, I cannot recommend using SadaPay for bill payments, as I don't consider it a reliable or trustworthy option.

Very slow support kept saying they will unblock in 3 days. They took 1 month.

Sada pay is a BIGGEST SCAMMEST disasast company i give them detail of my and when i give my correct biometric they are not sernding my biometric to nadra when i open my sada pay account i showing my biometric to do but every time i do biometric because of this i am tried of sada pay there are Biggest scameers and disasat company

Third class app with a broken user flow. Why is there no direct option to log in using a registered phone number or ID card? The app completely locks you out by forcing you to sign up, only to tell you the ID is already registered, with no way to log in from that screen. Fix this terrible interface!

They are Scam they do not Provide any Support if you have any issue arise Like Payment Decline or billing or anything they don't have Customer support Number and Email Support they keep Sending you automated msg and From Email they ask you to come on chat support from InChat they don't reply they keep you waiting they promised me to Send me my money to another bank account in 7 days now its 10th week i haven't received anything they do not provide Customer Support We must Report to State Bank of Pakistan and SECP so they Can bann this app as soon as possibile