Samuel Johnston Reviews 

Item ordered and delivered in perfect condition to Ireland within a few days. Excellent service.

Very poor customer service. Ordered the item with a paid extra express delivery (1-2working days) received an item in 13 days. Although it was holiday season- there were quite a lot of working days. Customer service was very vague and last email didn't even try to answer. Thanks you but never again.

Can’t give this company anything but praise order a red kite play toy for my Granddaughter,
First class service delivery was excellent packaging perfect and very responsive when ordering,
Happy customer definitely buy again from this company

Not a good experience with this company I'm afraid. Having placed an order with my total visable on screen we were then charged alot extra. On speaking to them they said its bank charges and their website runs on approximation. Where by they only give an approximate price in total. Iv never come across this before in an online transcaction. Usually it would be visible on payment. Quite decieving. No website sells on approximation

Excellent communication. I ordered the EGG 3 bundle pram set. The delivery was very quick , within 3 weeks even though it was Christmas week. Since there were so many items , I received the first big box however it was missing the actual pram, I contacted the company the next day & they were excellent to respond & contacted me back within minutes after investigating and confirmed that the second box will arrive that same day. I received a great deal for Black Friday, with the price being a lot less than other competitor stores . 5 stars

Great communication so you are up to date with what is going on with your order

Smooth process of purchasing and delivering goods. My product arrived in time.

Ordered sunday evening, arrived monday AM. Fantastic!

Fantastic store for all baby items
Knowledge of staff is excellent
We have returned on several occasions to purchase baby items

Flawless order and delivery.
Great price, product and communication.
Thank you.

Ordered car seat and was with me very quickly and it's perfect. Great quality and a good price

I am a little disappointed, i ordered Roma Teddy XL Umbrella Buggy on the 17th of November for my daughter as a Christmas present, waited for ages to see any updates on when its on the way, decided to contact customer service on the 26th they said it takes 7-14 days for dispatch so i waited another 5 days and still no updates so i contacted them again on the 2nd of December and they said that their only due to be in stock around 10th or 11th of December so i was like okay il wait, i should get it before Christmas, then on the 10th of December i get an email saying that it wont be in stock till spring and that i have been refunded!
The point of this review is that, if YOU Samuel Jonston dont have items in stock, dont let people place orders to avoid disappointment!
It was my first time ordering from this company and am very disappointed, dont think i would order from here again!

Pram arrived as described, perfectly packaged and quick and smooth delivery! Will come back for more baby items as really affordable and quality is amazing!

I couldn’t find anywhere to buy Woody Tonie ,so I was very happy to find Samuel Johnston.Delivery very prompt.Packaging was so secure, thought I was receiving the Crown Jewels.I will be always searching their website in the future should I need to purchase anymore Tonie for my grandson.Would be very confident to recommend Samuel Johnston. Many thanks.Jane Bradley.

Purchased a icandy orange last year - The pushchair unfortunately broke (common issues with the wheels)

I contacted SJ on the 31st if October. It's taken weeks of back and forth (me chasing 90% of the time!)

Finally I got the icandy sent back 6 days ago..SJ told me once I sent it back, I'd be able to order something else or they would credit me, Without the need to wait for icandy, as it's already been some wks.

I spoke to a man in SJ, Who said no one would have said that! Basically calling me a lier! Then I spoke to the man who did say this, To be told I still need to now wait for icandy to credit them before they can credit me! No apology from them for being called a lier!

It's been a frustrating few wks without a pushchair & chasing SJ for updates daily.

I've now given up.

I will never use this company again.

Avoid at all costs. The customer service is shocking.

Excellent customer service. After having a look online I visited their store in Mallusk. They had so many different prams and baby items to view. I was pregnant and looking a travel system. Simon was amazing and so knowledgeable. Let me try out a few prams and talked through options. Eventually decided on a Noordi Fordi. They had pretty much every colour on display so was great to see the pram rather than a tiny square of fabric. I was able to leave this over until closer to my due date. I love my pram. Fast forward about 5 months and I sent my mum and dad down to pick up another pram a Out n About buggy for running and travel, after previously speaking with Nathan on the phone mum and dad headed down the next day to collect. My parents said they had great craic down in the store. Could not recommend enough.

Overcharged by €25, asked for a refund, sent several emails,just ignored me. Product was good, delivery good, but very disappointed about the response to my problem. I had intended to purchase more nursery products.

Easy to navigate website.
Quick response to emails
Very good offers and very fast delivery. 100% would recommend and will use again.

Looking for a dog walker for my grandsons like their dads had Found the walkers on this site Great service were out of stock when ordered but kept me informed and when they arrived they were perfect and very well made I am sure there will be hours of fun with these Thank you so much will come back to your site for future purchases and let my friends know about you

My wife purchased a baby gym for her friend who is expecting a baby in December, after many weeks of waiting, eventually the item was delivered, however, it was missing a crucial hanging hook to allow the attachments to be hung from it.
My wife emailed the customer service team but unfortunately they have not had the decency to even respond to her.

We have since managed to purchase replacement baby safe parts on Amazon which actually have additional hooks to allow more items to be attached to the gym.