I am a disabled senior citizen and my income has decreased. Therefore some bills have fallen behind and gone into collections. However, I always pay my rent, car note, car insurance and utilities on t... Toon meer
Bedrijf heeft geantwoord
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Horrible!!!!! Represantives keep stalling telling me 3 to 5 days everytime I call for my refund unbelievable frustrating talking to people overseas having to explain myself over and over again. They... Toon meer
Bedrijf heeft geantwoord
Santander Consumer call centers are suspicious. I called Santander Consumer USA 3 times this month; each time I called, it sounded like the same person with an accent. The 3rd time, I asked to speak w... Toon meer
Bedrijf heeft geantwoord
Terrible service, They put on hold and then silently transfer the call back in the queue, so you have to explain your issue again and again. TERRIBLE CUSTOMER SERVICE! Agents have 0 Subject matter kno... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Santander Consumer USA Inc. - Specializes in automotive financing for dealers and consumers. We offer a wide array of finance and auto-related products plus a robust loan servicing operation. Part of global banking leader Santander. Through its Drive®, RoadLoans® and Santander Auto Finance brands, Santander Consumer USA Inc. offers automotive financing through a network of dealer partners. Our finance programs help consumers with a wide range of credit situations purchase quality vehicles.
Contactgegevens
P.O. Box 961245, 76161, Fort Worth, Verenigde Staten
- (888) 222-4227
- www.santanderconsumerusa.com
2,4
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505 reviews
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Second time around …
It's great cause this company gave me another chance after I paid off the other loan before the date and it was very high interest but it gave me another time with this purchase of the 2020 Chevy.
22 juni 2026
Review zonder uitnodiging
Antwoord van Santander Consumer USA
Hello Nathan! Thank you so much for taking the time to provide your feedback and we appreciate your business. If you have any questions or concerns, please don't hesitate to give us a call at 888.222.4227. Have a great day!
customer service experience
Update:
Well I got very impressed and have to come back and change my review. After I posted this, I received a call from Santander and the agent apologized and said that was a misunderstanding and she sent me the title of the car right away while I was on the call. That was indeed a customer service you don't see much these days. I appreciate it.
Awful and very slow customer service.. I just wanted a copy of the title to register the car in another state, it took me 1 email, 15 min phone call and they say it will take 7 business days!!!! Now I cannot register the car and so cannot drive it
14 juli 2026
Review zonder uitnodiging
Antwoord van Santander Consumer USA
Hello Armin! Thank you for taking the time to share your feedback. We hate to hear your experience hasn't met your expectations. Trustpilot has sent you an email requesting additional information. Please review your inbox at your earliest convenience. We're here to help and appreciate the opportunity to assist. Have a great day!
I have tried to login via your website
I have tried to login via your website; however, when I get to the page where you are supposed to send me a link, code, etc to login; the area is visually blocked with a dialog window. I cannot move the window to click the button to receive the code.
15 juli 2026
Review zonder uitnodiging
Antwoord van Santander Consumer USA
Hello Thomas! Thank you for taking the time to share your feedback. We hate to hear your experience hasn't met your expectations. Trustpilot has sent you an email requesting additional information. Please review your inbox at your earliest convenience, or if you prefer, you can contact us at 888-222-4227. We're here to help and appreciate the opportunity to assist. Have a great day!
Paid-off loan, no lien release, no real title support
Paid-off loan, no lien release, no real title support
I paid off my Santander Consumer USA auto loan and received a paid-in-full letter, but that letter is not a lien release. My vehicle title is still tied up because Santander has not completed the required lien release process with the state where the vehicle is titled.
I have a private buyer waiting to purchase the car, but I cannot complete the sale or obtain the title until Santander sends the official lien release. I have contacted Santander multiple times through chat, phone, and fax. The responses have been incomplete, inconsistent, or unhelpful. I have also faxed written requests to their Title Department asking for specific confirmation and have received no response.
The most frustrating part is that once a loan is paid in full, a customer should be able to get clear, timely assistance from someone who understands the title/lien release process. Instead, I have been bounced around, given conflicting information, and left without confirmation that the required lien release has been sent.
This has been an unacceptable customer service experience for a paid-off auto loan.
7 juli 2026
Review zonder uitnodiging
Antwoord van Santander Consumer USA
Hi Terri! Thank you for taking the time to share your feedback. We hate to hear your experience hasn't met your expectations. Trustpilot has sent you an email requesting additional information. Please review your inbox at your earliest convenience, or if you prefer, you can contact our titles department at 800-526-0157. We're here to help and appreciate the opportunity to assist. Have a great day!
Antwoord van Santander Consumer USA
Hello Norine! Thank you so much for taking the time to provide your feedback and we appreciate your business. If you have any questions or concerns, please don't hesitate to give us a call at 888.222.4227. Have a great day!
Worst customer service ever!
Worst customer service ever! It’s all done thru call centers who do not understand or speak English. They read scripts from computers and won’t transfer you to the US side even after you get a call from the US side. Truly the worst company I’ve ever dealt with!
25 mei 2026
Review zonder uitnodiging
Antwoord van Santander Consumer USA
Hello Steven! Thank you for taking the time to share your feedback. We hate to hear your experience hasn't met your expectations. Trustpilot has sent you an email requesting additional information. Please review your inbox at your earliest convenience, or if you prefer, you can contact us at 888-222-4227. We're here to help and appreciate the opportunity to assist. Have a great day!
This company is extremely predatory
This company is extremely predatory; they reported 19 instances of 90-day late payments when all payments were made on time, and the math of these payments was statistically impossible. They sent the contract with instructions on how to pay to a random address not associated with me. Customer service is probably the worst I have ever experienced. The staff is very unapologetic, rude, and incredibly slow. If possible, I would recommend that nobody use this service, as they will find a way to make your life very difficult. They are very deceptive with their policies, and they add delinquencies, then claim they did not. I am not some jaded customer, I have evidence of this example happening to me. This company should be investigated for deceptive/ fraudulent activity, and it is a shame they target people who have no/bad credit, knowing that there are no other options. There is no APR under 13%. making payments to your loan is very hard to do unless they assist you, and they will take about 30-45 minutes on average to assist you with very simple things.
13 mei 2026
Review zonder uitnodiging
Antwoord van Santander Consumer USA
Hello Brad! Thank you for taking the time to share your feedback. We hate to hear your experience hasn't met your expectations. Trustpilot has sent you an email requesting additional information. Please review your inbox at your earliest convenience. We're here to help and appreciate the opportunity to assist. Have a great day!
This is my2nd attempt TO ASK YOU TO…
This is my2nd attempt TO ASK YOU TO TAKE OFF MY LATE HUSBANDS NAME OFF THE LANE. I CANNOT GET MY REGISTRATION RENEWED UNTIL THEN. YOU TOLD ME YOU WOULD SEND AN EMAIL. I NEVER GOT IT. I'VE BEEN TO DMV TWICE NOW AND CANNOT GET MY REGISTRATION RENEWED. IF THIS CONTINUES I WILL LET MY LATE HUSBAND MAKE THE PAYMENT INSTEAD OF ME!
13 juli 2026
Review zonder uitnodiging
Antwoord van Santander Consumer USA
Hello Deborah! Thank you for taking the time to share your feedback. We hate to hear your experience hasn't met your expectations. Trustpilot has sent you an email requesting additional information. Please review your inbox at your earliest convenience, or if you prefer, you can contact us at 888-222-4227. We're here to help and appreciate the opportunity to assist. Have a great day!
I applied for auto loans with a…local BMW company.
I applied for auto loans with a company. This company, Santander Bank, completely lied in a letter and made excuses to not let me get a vehicle this year. This is a sexist , racist company.
11 juli 2026
Review zonder uitnodiging
Antwoord van Santander Consumer USA
Hello T! Thank you for taking the time to share your feedback. We hate to hear your experience hasn't met your expectations. Trustpilot has sent you an email requesting additional information. Please review your inbox at your earliest convenience, or if you prefer, you can contact us at 888-222-4227. We're here to help and appreciate the opportunity to assist. Have a great day!
The log in page is garbage
The log in page is garbage. There’s a caution that populates right over the button to send a text or email. So I can’t log in at all. I’m a new user but the front page says it’s a new look. Very much a downgrade I’m assuming. This applies to mobile view as well as desktop when viewed in a phone.
11 juli 2026
Review zonder uitnodiging
Antwoord van Santander Consumer USA
Hello Kevin! Thank you for taking the time to share your feedback. We hate to hear your experience hasn't met your expectations. Trustpilot has sent you an email requesting additional information. Please review your inbox at your earliest convenience, or if you prefer, you can contact us at 888-222-4227. We're here to help and appreciate the opportunity to assist. Have a great day!
I can’t get my account in the app
I can’t get my account in the app, I haven’t received any documentation via US Postal Service regarding my account, my payment, payment processes, etc. Not great service. I wish Tesla had given me some choice on who was gonna manage my loan. I’m not impressed.
10 juli 2026
Review zonder uitnodiging
Antwoord van Santander Consumer USA
Hello Deb! Thank you for taking the time to share your feedback. We hate to hear your experience hasn't met your expectations. Trustpilot has sent you an email requesting additional information. Please review your inbox at your earliest convenience, or if you prefer, you can contact us at 888-222-4227. We're here to help and appreciate the opportunity to assist. Have a great day!
I was trying to setup an online account…
I was trying to setup an online account to make payments and after doing seven steps it would not let me sign in or continue any further.
The website would accept the agreement's but not do anything else after agreeing to the terms.
10 juli 2026
Review zonder uitnodiging
Antwoord van Santander Consumer USA
Hello Roger! Thank you for taking the time to share your feedback. We hate to hear your experience hasn't met your expectations. Trustpilot has sent you an email requesting additional information. Please review your inbox at your earliest convenience, or if you prefer, you can contact us at 888-222-4227. We're here to help and appreciate the opportunity to assist. Have a great day!
review faster and professional
10 juli 2026
Review zonder uitnodiging
Antwoord van Santander Consumer USA
Hello Lucia! Thank you so much for taking the time to provide your feedback and we appreciate your business. If you have any questions or concerns, please don't hesitate to give us a call at 888.222.4227. Have a great day!
Myself as a co-signer for my friend…
Myself as a co-signer for my friend bought a Mitsubishi and a dodge ram. They dont get thier information right. They apply toward interest not the principal. They mske threats. They hang up the phone when trying to talk to them. They double dip . I plan to tske legal action toward them..Ole ben Franklin are crooks also i don't recommend Santander to any one or ole ben Franklin. Rusty Wallace etc. Say they are crooks they don't deal with them.
10 juli 2026
Review zonder uitnodiging
Antwoord van Santander Consumer USA
Hello Ronnie! Thank you for taking the time to share your feedback. We hate to hear your experience hasn't met your expectations. Trustpilot has sent you an email requesting additional information. Please review your inbox at your earliest convenience, or if you prefer, you can contact us at 888-222-4227. We're here to help and appreciate the opportunity to assist. Have a great day!
Excellent Service and Professional…
Excellent Service and Professional Standards. Recommended.
30 juni 2026
Review zonder uitnodiging
Antwoord van Santander Consumer USA
Hello Jennifer! Thank you so much for taking the time to provide your feedback and we appreciate your business. If you have any questions or concerns, please don't hesitate to give us a call at 888.222.4227. Have a great day!
The website is not working properly for…
The website is not working properly for me to even initially setup my account. Never seen this before for a new account
9 juli 2026
Review zonder uitnodiging
Antwoord van Santander Consumer USA
Hello Portsia! Thank you for taking the time to share your feedback. We hate to hear your experience hasn't met your expectations. Trustpilot has sent you an email requesting additional information. Please review your inbox at your earliest convenience, or if you prefer, you can contact us at 888-222-4227. We're here to help and appreciate the opportunity to assist. Have a great day!
Can’t log in to my account
Can’t log in to my account. I want to make sure auto pay is activated and my first payment is scheduled.
9 juli 2026
Review zonder uitnodiging
Antwoord van Santander Consumer USA
Hello Chris! Thank you for taking the time to share your feedback. We hate to hear your experience hasn't met your expectations. Trustpilot has sent you an email requesting additional information. Please review your inbox at your earliest convenience, or if you prefer, you can contact us at 888-222-4227. We're here to help and appreciate the opportunity to assist. Have a great day!
Was not able to set up an online…
Was not able to set up an online account to make a car lease payment called customer service and they were not able to help me difficult to understand because of heavy accents. Tried to make a payment on the automated system kept giving me the wrong amounts.
8 juli 2026
Review zonder uitnodiging
Antwoord van Santander Consumer USA
Hello Adele! Thank you for taking the time to share your feedback. We hate to hear your experience hasn't met your expectations. Trustpilot has sent you an email requesting additional information. Please review your inbox at your earliest convenience. We're here to help and appreciate the opportunity to assist. Have a great day!
Antwoord van Santander Consumer USA
Hello Karla! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
Santander stole from me
I recently paid off my car quite early I might add and Santander chose to overcharge me and now they want me to sign up for a credit card with monthly fees in the contract to receive the money I over paid back. I spent 4 hours on the phone with agents who were extremely rude and used many racist comments and this treatment continued when I finally did get in touch with a supervisor. I will be taking legal action against Santander as well as filing multiple FCC complaints. This company was terrible throughout the entire loan even though I was never late on a payment. These companies think they are above the law and try to steal from customers every chance they get. If you have any choice do not use this company they are extremely crooked.
7 juli 2026
Review zonder uitnodiging
Antwoord van Santander Consumer USA
Hello Robert! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
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