I am a disabled senior citizen and my income has decreased. Therefore some bills have fallen behind and gone into collections. However, I always pay my rent, car note, car insurance and utilities on t... Toon meer
Bedrijf heeft geantwoord
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Horrible!!!!! Represantives keep stalling telling me 3 to 5 days everytime I call for my refund unbelievable frustrating talking to people overseas having to explain myself over and over again. They... Toon meer
Bedrijf heeft geantwoord
Santander Consumer call centers are suspicious. I called Santander Consumer USA 3 times this month; each time I called, it sounded like the same person with an accent. The 3rd time, I asked to speak w... Toon meer
Bedrijf heeft geantwoord
Terrible service, They put on hold and then silently transfer the call back in the queue, so you have to explain your issue again and again. TERRIBLE CUSTOMER SERVICE! Agents have 0 Subject matter kno... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Santander Consumer USA Inc. - Specializes in automotive financing for dealers and consumers. We offer a wide array of finance and auto-related products plus a robust loan servicing operation. Part of global banking leader Santander. Through its Drive®, RoadLoans® and Santander Auto Finance brands, Santander Consumer USA Inc. offers automotive financing through a network of dealer partners. Our finance programs help consumers with a wide range of credit situations purchase quality vehicles.
Contactgegevens
P.O. Box 961245, 76161, Fort Worth, Verenigde Staten
- (888) 222-4227
- www.santanderconsumerusa.com
2,4
Slecht
505 reviews
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Heeft 99% van zijn negatieve reviews beantwoord
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I paid my car loan off in June 2026 …
I paid my car loan off in June 2026 and I will not get my car title until August 2026. I called several times to get a pay off letter and they will not fax or email it to me. There services is less than a rating of a 1. They need to be reported to the better bureau for there poor service.
7 juli 2026
Review zonder uitnodiging
Antwoord van Santander Consumer USA
Hello Marcus! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
Not able to set up account on line
Not able to set up account on line - taking forever to get any responses.
7 juli 2026
Review zonder uitnodiging
Antwoord van Santander Consumer USA
Hello there! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
Santander is always amazing at…
Santander is always amazing at financing, however the dealership, Tarvarna Infiniti of North Miami, still hasn't delivered my vehicle. They lied multiple times during the course of the transaction. I have paid $350 last month on a vehicle that was not and is still not in my possession! But, Santander is awesome 😎!
16 juni 2026
Review zonder uitnodiging
Antwoord van Santander Consumer USA
Hello there! Thank you so much for your kind words about Santander—we truly appreciate you taking the time to share them! We're sorry to hear about the experience you've had with the dealership and understand how frustrating it must be. Since the delivery of the vehicle is handled by the dealership, we recommend continuing to work directly with them to resolve the issue. We hope everything is sorted out for you as quickly as possible, and thank you again for your support!
THEY APPLY MY PAYMENTS TO PRINCIPLE NOT TO THE NEXT DUE DATE.
I have had a loan at 3.99% with Santander for almost 2 years. Any time I pay prior to my due date my due date doesn't forward. This has happened on 3 different occasions each tine I have had to call 2 to 4 times and request they fix this. This seems to be an ongoing problem and I doubt its just my account. I dont think the agents submit your requests. When they do or say it was they say oh they never changed your due date. Many of them do not speak good English. I love my mitsubishi but I will never finance a vehicle with santandar again . THE REPLY MAKES NO SENSE. I paid my April payment right around mid month when its due. Then I paid end of April for my May payment. I have never been behind or made late payments.
15 april 2026
Review zonder uitnodiging
Antwoord van Santander Consumer USA
Hello Tracy! Thank you for taking the time to share your feedback. We're sorry to hear about your experience. Please note that any amount paid above the total due shown on the front of your statement by the due date will be applied to your loan balance, but it will not advance your next payment due date. You'll still need to make at least one regular monthly payment by the due date each billing cycle until the loan is paid in full. If you'd like your extra payment applied differently, please give us a call at 888-222-4227, and we'd be happy to review your options for reallocating that payment. If you still need assistance, Trustpilot has sent you an email requesting additional information. Please check your inbox at your earliest convenience. Thank you, and have a great day!
I was not able to successfully create my account and autopay
I was not able to successfully create my online account and set up autopayment using Firefox, the browser of my choice. For some reason, the setup always hung on step 7 of 7. I tried to move to Chrome to complete the setup but received an error message that the account already existed. I tried to login using my password and username, but the system refused to accept it. I was able to correct things by logging in with a one-time code and resetting my password.
6 juli 2026
Review zonder uitnodiging
Antwoord van Santander Consumer USA
Hello Todd! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
The link doesn't work to set up account…
The link doesn't work to set up account and no help available
4 juli 2026
Review zonder uitnodiging
Antwoord van Santander Consumer USA
Hello there! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
Terrible communication and lack of…
Terrible communication and lack of support
2 juli 2026
Review zonder uitnodiging
Antwoord van Santander Consumer USA
Hello Marla! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
Broken link
I received an email inviting me to create an online account for my new car loan loan, However, when I clicked on the link to create a new online account, I encountered a stop sign with a “404 Not Found” error message.
No a good “sign”
2 juli 2026
Review zonder uitnodiging
Antwoord van Santander Consumer USA
Hello MAU! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
Would not accept new card
Would not accept new card.
.would not accept past due payment. Next payment is July 15
1 juli 2026
Review zonder uitnodiging
Antwoord van Santander Consumer USA
Hello Mrs. Louise! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
You have to call customer service…
You have to call customer service multiple times to get documents that you request and they may or may not take it upon themselves to email them to another person without your permission.
29 juni 2026
Review zonder uitnodiging
Antwoord van Santander Consumer USA
Hello Taylor! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
HORRIBLE
HORRIBLE. Spent over ten hours on the phone with no help, no guidance, and I’m completely dumbfounded that this company is even existing still.
30 juni 2026
Review zonder uitnodiging
Antwoord van Santander Consumer USA
Hello Luke! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
Wow…Total Robbery
Wow…. How do you give No Stars. These people are bullies and fraudulent. After 7 years of car notes they tried to say I owed them 788.36 cent.
No way to speak with anyone that speaks half decent English.
No available supervisors.
Stay away.
I’m literally going to have to pay to sue them just to break even.
Sad..
I had a few deferred payments, but in March,2026 I spoke with a representative that assured me if I paid 3,000 dollars and make all payments to July car world be paid off. I did that. Every month I called to ensure, I was constantly lied to until the last payment I made 06/25/26
Now there are other payments.
I am disabled and have went without necessities to honor my commitment to Santander. I feel used and robbed .
28 juni 2026
Review zonder uitnodiging
Antwoord van Santander Consumer USA
Hello Jennifer! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
I contacted this company trying to…
I contacted this company trying to clear up a title issue and can not reach a human being. These crooks are listed as a lien holder on a vehicle I paid off though another financing company and I hold a clean title, but am being told they have a lien on the vehicle. I purchased in 2020 and paid off in 2025. Beyond irratated and annoyed.
29 juni 2026
Review zonder uitnodiging
Antwoord van Santander Consumer USA
Hello, Andrea! Thank you for taking the time to share your feedback. We're sorry to hear about your experience, as this isn't the level of service we want for our customers. Trustpilot has sent you an email requesting additional information. At your earliest convenience, please review your inbox and respond, or contact our Titles Department directly at 800-526-0157 so we can look into your concerns and assist you further. We appreciate the opportunity to help and hope you have a great day!
Worst site I’ve seen
Worst site I’ve seen. Needs a good developer who built it fine. This site isnt working at all and not at all user friendly.
29 juni 2026
Review zonder uitnodiging
Antwoord van Santander Consumer USA
Hello, Birva! Thank you for taking the time to share your feedback. We're sorry to hear your experience didn't meet your expectations, as that's never what we want for our customers. Trustpilot has sent you an email requesting some additional information. When you have a chance, please review your inbox and respond, or feel free to contact us directly at 888-222-4227. We appreciate the opportunity to look into your concerns and hope to assist you further. Have a great day!
Antwoord van Santander Consumer USA
Hello Sanjay! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
Will not let me sign in
Will not let me sign in. When I can sign in I need to verify. I get the code. But then I cant sign in because it won't load and the website crashes. Do better
28 juni 2026
Review zonder uitnodiging
Antwoord van Santander Consumer USA
Hello Tris! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
This will not let me log into my…
This will not let me log into my account even after I setup username and password
27 juni 2026
Review zonder uitnodiging
Antwoord van Santander Consumer USA
Hello Reggie! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
If there was an option of zero I would…
If there was an option of zero I would use it. However 1 stands as the only one thing they did right was to make sure they received their payment on time. Customer service terrible I have been with them for over a year not even a single day i spoke with a human being over the phone. I waited as I was put on hold for 30mins once I was 1st in line they ended the call. First time that happened I thought maybe it was a mistake . I re dial the number again and same thing happened and they waited for 30mins once I was the first in line they ended the call I kept on trying trying and same thing happens. I never missed the payment however I see a pass due on my account that i missed the payment which has never happened before. I tried to call nothing happened and a chat agent tells me that I owe the amount of money due to paperwork and stuffs. Owing and paying the money was not my problem. My problem is I thought I was done with this company and paid off everything and tried to call them to close my account but no one answered. Very frustrating customer service . If you ever need anything you won’t get it immediately they will drag your time and waste it for no reason.They send texts of acknowledgment 2-3weeks later when they receive the payment. They are not up to date very unorganized.
26 juni 2026
Review zonder uitnodiging
Antwoord van Santander Consumer USA
Hello Soe! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
Locked out of newly set up account
I set up my account, tried to log in and wouldn't let me, then locked me out.
I called and spoke to a very nice gentleman who was very helpful
26 juni 2026
Review zonder uitnodiging
Antwoord van Santander Consumer USA
Hello Chrys! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
Santander came through with the best…
Santander came through with the best financing deal. I appreciate their service and wish to have good dealings in the future.
26 mei 2026
Review zonder uitnodiging
Antwoord van Santander Consumer USA
Hello John! Thank you so much for taking the time to provide your feedback and we appreciate your business. If you have any questions or concerns, please don't hesitate to give us a call at 888.222.4227. Have a great day!
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