I am a disabled senior citizen and my income has decreased. Therefore some bills have fallen behind and gone into collections. However, I always pay my rent, car note, car insurance and utilities on t... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Horrible!!!!! Represantives keep stalling telling me 3 to 5 days everytime I call for my refund unbelievable frustrating talking to people overseas having to explain myself over and over again. They... Toon meer
Bedrijf heeft geantwoord
Santander Consumer call centers are suspicious. I called Santander Consumer USA 3 times this month; each time I called, it sounded like the same person with an accent. The 3rd time, I asked to speak w... Toon meer
Bedrijf heeft geantwoord
Terrible service, They put on hold and then silently transfer the call back in the queue, so you have to explain your issue again and again. TERRIBLE CUSTOMER SERVICE! Agents have 0 Subject matter kno... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Santander Consumer USA Inc. - Specializes in automotive financing for dealers and consumers. We offer a wide array of finance and auto-related products plus a robust loan servicing operation. Part of global banking leader Santander. Through its Drive®, RoadLoans® and Santander Auto Finance brands, Santander Consumer USA Inc. offers automotive financing through a network of dealer partners. Our finance programs help consumers with a wide range of credit situations purchase quality vehicles.
Contactgegevens
P.O. Box 961245, 76161, Fort Worth, Verenigde Staten
- (888) 222-4227
- www.santanderconsumerusa.com
2,4
Slecht
505 reviews
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Heeft 99% van zijn negatieve reviews beantwoord
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Heartless Company
I have become ill and unable to work, so seeking disability to help. I have tried to speak with Santander to work my payment issues out, but have refused to aid me with my financial difficulties. They are heartless. I am disgusted with this company. They can have the car back.
22 juni 2026
Review zonder uitnodiging
Antwoord van Santander Consumer USA
Hello Michael! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
The staff was very helpful
The staff was very helpful. Great experience.
25 mei 2026
Review zonder uitnodiging
Antwoord van Santander Consumer USA
Hello Maria! Thank you so much for taking the time to provide your feedback and we appreciate your business. If you have any questions or concerns, please don't hesitate to give us a call at 888.222.4227. Have a great day!
I’ve called the customer service line…
I’ve called the customer service line and every time I talk to a person I get different answers. There’s no consistency. The Customerservice department is not on the same page so it makes it difficult to accomplish, what I need.
16 juni 2026
Review zonder uitnodiging
Antwoord van Santander Consumer USA
Hi there! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
ATM Ate my card and a check I was…
ATM Ate my card and a check I was depositing. Been 30 days and still no progess on processing the check despite branch personnel actually having the check in their posession. Each call to customer service you speak to a new representative who makes up the policies as thay go. The day it happened I was told a provisional credit would be applied to my accout but that never happened.The ATM is in the branch by the way, their machine in their branch.
19 mei 2026
Review zonder uitnodiging
Antwoord van Santander Consumer USA
Helo David! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 877-768-2265 8:00 a.m. – 8:00 p.m., Monday - Saturday ET. Please review your email at your earliest convenience. Have a great day!
Kept trying to log into my account
Kept trying to log into my account. It sent me a passcode two different times, I used the passcode and it locked me out of my account. I want to log in so I can set up autopay.
18 juni 2026
Review zonder uitnodiging
What a pain in the ass!
I am trying to create my brand new account and trying to login so that I can make my first payment. For whatever reason I can’t login and this is turning into a huge pain in my butt that I do not have time for! This is ridiculous. Your customer service rep was supposed to send me an email to reset my password which I never received. So I chose to reset my password on my own and I still can’t get into my account. I guess you guys don’t want your money that bad.
18 juni 2026
Review zonder uitnodiging
Antwoord van Santander Consumer USA
Hello Jaime! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
Terrible Company
Let me start with, I would give them 0 stars.
Paid off loan over 10 weeks ago and can't get a lien release from them. Customer service is terrible. They keep telling you it will be handled but nothing is being done. Do not use them!
17 juni 2026
Review zonder uitnodiging
Antwoord van Santander Consumer USA
Hi Mimi! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
Helping with an extension
Very helpful and show concern in regards to my situation and went out of his way to explain to me the process in regards to getting an extension while I make arrangements to care for a loved one's medical needs.
Thank you so much...
17 juni 2026
Review zonder uitnodiging
Antwoord van Santander Consumer USA
Hello Tommy! Thank you so much for taking the time to provide your feedback and we appreciate your business. If you have any questions or concerns, please don't hesitate to give us a call at 888.222.4227. Have a great day!
the worst bank
Customers should not have to contact support multiple times to receive consistent information about funds that belong to them.
15 juni 2026
Review zonder uitnodiging
Antwoord van Santander Consumer USA
Hello Artur! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
I am in need of talking to an actual…
I am in need of talking to an actual human..so where is your customer service? I have a phone number that keeps u in a constant loop..the acct number I have isn't correct obvious..and its from a letter you printed it on to me to confirm a payoff. Frustrating.
16 juni 2026
Review zonder uitnodiging
Antwoord van Santander Consumer USA
Hello Bonnie! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
Fue muy fácil hacer el pago
15 juni 2026
Review zonder uitnodiging
Antwoord van Santander Consumer USA
Hello Miguel! Thank you so much for taking the time to provide your feedback and we appreciate your business. If you have any questions or concerns, please don't hesitate to give us a call at 888.222.4227. Have a great day!
You don't answer any questions it's a…
You don't answer any questions it's a generic text situation and it's probably the worst website I've ever seen for help it's horrendous it's horrific and your people don't speak English. You actually make me very very upset!!!
Call me ASAP at
305 773 7260
RC
10 juni 2026
Review zonder uitnodiging
Antwoord van Santander Consumer USA
Hello there! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. We've sent your information over to one of our specialists for review and someone will be reaching out to you within the next 24-48hrs. Have a great day!
This company sucks
This company sucks. First you can’t get someone who actually speaks English as a first language. They told us our son is not currently on active duty. He’s in between the UAE and Iran on an Aircraft Carrier. They want him to call them. Apparently they don’t understand how a war works. I would advise against ever using this company
13 juni 2026
Review zonder uitnodiging
Antwoord van Santander Consumer USA
Hello Dennis! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
This company is the worst !
This company is the worst !! I have had my vehicle paid off since August of 2024 and I have been having problems with getting the lien removed off the title so I cant get a clean title nor sell the vehicle. I have contacted them multiple times and tried to explain this but for one, you cant understand any of their foreign customer service workers, I cant lig in to my account cause its closed, they emailed me and sent a hard copy of supposedly the lien release letter but the DMV will not except it as a verified document because it doesnt have a notarized signature on it. I keep telling them this over and over but the issue is not being resolved so im stuck with a vehicle I cant do anything with . Do not get in bed with this lender, run away and run away fast!!!!!!
11 mei 2026
Review zonder uitnodiging
Antwoord van Santander Consumer USA
Hello Michele! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
You have a great website but it’s very…
You have a great website but it’s very irritating to have to go to the web just to make my payment I really wish you had a app for car payments that would be so much easier to use and not have to do so much navigating in the web!
12 juni 2026
Review zonder uitnodiging
Antwoord van Santander Consumer USA
Hi Barbara! Thank you so much for taking the time to provide your feedback and we appreciate your business. Unfortunately, we do not have an app but click here https://myaccount.santanderconsumerusa.com/Home/SignIn and be sure to save our link to your favorites and access your account anytime. If you have any questions or concerns, please don't hesitate to give us a call at 888.222.4227. Have a great day!
I'm old and have had strokes
I'm old and have had strokes. This is too difficult to set up and use. Please contact me by phone 903 285 4013
12 juni 2026
Review zonder uitnodiging
Antwoord van Santander Consumer USA
Hello Tony! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. We will be more than happy to have one of our specialists look into this for you. Your information has been sent over for review, and someone will be reaching out to you within the next 24-48hrs. Have a great day!
would not let me continue after I…
would not let me continue after I entered a pass code from text and email, both would not let me continue
11 juni 2026
Review zonder uitnodiging
Antwoord van Santander Consumer USA
Hello Harry! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
Won't let me do less than 1 its been 2…
Won't let me do less than 1 its been 2 months calling this bank and having the dmv send it request for a title state change and they haven't processed it they have mailed emailed and faxed 3 times already nothing has been done when we call they hang up they never answer and they give so much attitude leave u on hold or end up disconnecting I've worked for a bank and this bank is horrible their procedures and policy is mind-boggling
11 juni 2026
Review zonder uitnodiging
Antwoord van Santander Consumer USA
Hello Abigail! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
Antwoord van Santander Consumer USA
Hello Greg! Thank you so much for taking the time to provide your feedback and we appreciate your business. If you have any questions or concerns, please don't hesitate to give us a call at 888.222.4227. Have a great day!
There was an incorrect contact…
There was an incorrect contact number.First timer, need help from live person to set up automatic withdrawal.
9 juni 2026
Review zonder uitnodiging
Antwoord van Santander Consumer USA
Hello Sandra! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
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