SBS Insurance Reviews 

My home insurance provider MBNA passed my details over to SBS, called me within agreed time frame I dealt with a lovely young lady by the name of Amy McCombe her service was excellent .

She was polite, professional, she took her time with me as my head is a bit all over the place at the moment

If all your call handlers are as Empathetic and understanding of my situation
First class service from Amy well done you have made my week

Spoke to Amy at SBS - very efficient and got me sorted within 5 mins.

Fast, efficient and friendly. Thank you for making the process easy. Claim 910680.

Our handler Jorduan was polite and helpful.

Very quick resolution to my TV claim, done within hours. George Riley a great help and a great asset to your business.

Great service, my claim was settled in under 24 hrs, the claim manager Amy was helpful, friendly , and knowledgeable and got the claim settled quickly. Thanks for an excellent service.

From day 1 of claim, I felt comfortable and completely at ease, with a man named Pav sorting things as fast as possible.
Thank You SBS

I recently lost my wedding ring and eternity ring. I fortunately had photographs of them along with the certificates when they were made. Fortunately my jewellery was insured and I want to thank SBS for recreating my rings again. The eternity ring looks exactly the same my wedding ring even better. I am very happy.
Regards Sheila Barton

I was rang by James Carlo 5 minutes after putting in a claim for living room carpet damage (claim ID 911735).He talked me through all the process of what i had to do and helped with emails i needed to answer.Very pleasant and prompt service.
Thank you.

Great service and very helpful. Explained everything and more than happy to answer any questions.
Amy McCombe was my case handler, she was fantastic 😁

Klara could not have been more helpful. I could not ask for more.

Great company very easy to deal with.

George was very prompt when answering questions and was very efficient whilst sorting out my claim

As another reviewer, I would not have given any stars at all.

At the end of July 2026, we experienced a burst water pipe from the flat above us, which caused extensive water damage to our home. My son’s entire bedroom was affected — his carpet, bed and soft furnishings were all ruined.

I am insured with Halifax, and unfortunately our claim has been extremely stressful due to the way it has been handled by SBS.

My son’s carpet cost over £1,000 just a couple of years ago. We have now been offered around £500 for a replacement, which appears to be for a much cheaper polyester-mix carpet that I do not feel is comparable in quality or durability. I find this incredibly disappointing.

I provided a video showing the water coming through the ceiling and the extent of the damage. I was then asked to provide photographs and quotes, which I did. I have cooperated with everything that has been requested.

The only thing I did not do was keep the carpet and bed, both of which were completely soaked through and had developed a terrible smell. I simply could not keep these damp, contaminated items in our small flat for months.

My husband has asthma, and the damp conditions have affected his health to the point that he has been to A&E three times since July. Given this, I do not believe it was reasonable or safe for us to keep heavily water-damaged items in our home.

The bed has also been rejected because we no longer have it. Meanwhile, nearly two months later, my son — who has curvature of the spine — is still sleeping on a mattress on the floor.

We pay our insurance premiums regularly and, when something like this happens, we expect to be treated with dignity, understanding and fairness. We are not asking for anything extravagant — we simply want to have our home and our son’s bedroom restored to a reasonable standard following damage that was completely outside our control.

We are still waiting for SBS to come back to us regarding the outstanding issues, and the whole process has been incredibly stressful.

I sincerely hope this matter can be resolved fairly and quickly. At the moment, however, this has been a very disappointing experience.

We are still waiting for another response from SBS, so let us see what happens!

George was really good, he sorted me out quickly and kept me updated. He went over and above

Owen Clark who handled my claim was fantastic. He telephoned me to say that he had looked at my claim. My induction hob couldn’t be fixed but he had found the exact induction hob replacement for me. He gave me the price for the new hob, recycling of old hob and installation which was all covered in my claim. He also gave me the name of the company who would sort this for me. This was all done efficiently and quickly, thank you Owen.

Quick response and resolution. Claim settled within 24 hours.

We had our property broken into while we were away and my husbands bike was stolen.
Initially, the team were helpful but then a series of errors and dire communication have made the whole thing a nightmare. We hadn't heard anything about the claim's progress after sending details of the bike and accessories to the team. I then called Hastings only to find that our claim was rejected - and it was because our claim handler had used the wrong information. Then we had to wait over a week for the claim to be reopened - because our claim handler was on holiday. I have since had to ring them every few days to get them to move on anything and get anything done. I was told on 25th September that I would be called on the28th to finally arrange settlement - no call came. I called yesterday to be told I'd get a call back, no call came. I called this morning to told I'd get a call before 12, no call came. I've just called one more time and managed to speak to my elusive claim handler and get the payment set up.

I lost a gold medic alert bracelet in Northern Island. I checked hotels, airport, reported to police etc but it was gone. SBS insurance through Hastings insurance were brilliant and helpful throughout the claim process. Felix Henderson helped me throughout the process and I can’t recommend him enough.

Chloe Rea was great at handling a claim for a replacement car seat after a total loss car accident.

Totally recommended - great service, efficient and painless process from assessment team.
Special praise for the carpet replacement team, carried out by Impressive Works. Fast, friendly and professional.

Dan was so helpful for my mum and her claim 908582 for her tv as she was heartbroken when it was damaged and broke. Dan communicated to us by email and phone and help us out all the way couldn’t thanked him enough. Mum was worried being 81 but we sorted it out and her new tv is on the way so she is over the moon thank you so much for your service .