SBS Insurance Reviews 

Vicki Telford from SBS and on behalf of Direct Line contacted us within a very short space of time after lodging our claim. From the outset she fully explained the procedure that would be followed from start to finish and guided/supported us through each stage. She was prompt, professional, efficient but always personable throughout and it was such a refreshing experience to be able to deal with Vicki and Vicki alone throughout the entire process. No need to repeatedly supply the same information to a succession of different individual representatives! My wife received her ring and associated documentation exactly when Vicki said she would and she is extremley pleased with the replacement stone and the work carried out by the SBS workshop.
Once again, a sincere big thank you to Vicki for making our experience of making this claim such a pleasant and positive one. It was a pleasure dealing with you, you are a credit to SBS and Direct Line's decision to use SBS and yourself to represent them in such claims is a very sound commercial decision as you could not have representated them in a more professional, effective and efficient manner whilst always maintaining your charming personality, all of which has been so very much appreciated.

Claim 903618 for my 96 year old neighbor ,who fell over and damaged his TV, I contacted his insurance company who put me in contact with sbs insurance, where I spoke to George Riley, who after confirming that I could pursue the claim,quickly and professionally sorted it out, with an offer of a replacement TV or cash settlement,my neighbor Fred was very happy with this, excellent service from a competent company.

Dealt with a lady called Amy who had my claim wrapped up in one hour from receiving an email, sending evidence and having an outcome as a positive decision in a very speedy response

all i can say is thank you! melanie was great, easy to deal with, i was honestly expecting to be told i was not covered and expected to lose my claim, i was wrong! for once it was plain sailing, i wasnt treated like a criminal, it was seamless, voucher within a few days, watch ordered , whole process about 2 weeks! thank you!

I had the pleasure of being assisted by Ethan, such a pleasant young man who knew what he was doing and resolved my issue on the phone. As someone who works in the industry he will go far. Hopefully I won’t speak again ( I don’t want another accident) so good luck in the future young man.

Fatima handled my claim, she was very responsive and helpful and considered all options to help me bring the claim to a satisfactory conclusion.

Our call handler, Fatima Nessa, was so understanding following the burglary at our house - our reference number was 907970 for stolen jewellery. She went through the whole procedure and explained it thoroughly. We submitted our claim on Monday afternoon, following which she asked for any supporting photographic evidence. Tuesday afternoon we received a settlement offer, which we have accepted. Excellent service with compassion.

We had a laptop with a damaged screen which was firstly replaced but didn't work properly so now got a Currys giftcard to purchase a new laptop. All way through I have had great communication with Amy the claims handler. The service using DPD for secure collection and return was also very good. I can recommend SBS Insurance for a very competent job and very happy with the result.

I recently made a claim with SBS Insurance Services Jewellery after losing my engagement ring, and the service was excellent throughout. My claim handler, Ben Randall, was attentive, professional, and clearly understood the sensitive nature of the situation, keeping me well informed at every stage. The claim SBS Claim 868385 was handled efficiently, and I'm delighted to have my ring replaced. Thank you to Ben and the team.

Fully repaired a Pixel 9 Fold with two new screens and new chassis 👍🏽
Dan and his team completed my claim 904170 repair in 1 week and returned the phone in as new condition 👌🏽
Thank you to Dan and the team!

Very good experience. After having an expensive bike stolen I managed to get a voucher which covered the cost of a new bike, pedals and accessories within 2 working days! Davinder Bhamber helped me and was very efficient and easy to talk to on the phone. Professional service. Thanks for making it easy.

The claim (907161) process was super simple, straightforward and logical, which I very much attribute to the person on the other side of the call, Dan.

It was an honest breath of fresh air to interact with someone that genuinely wanted to help, and make things as simple as possible for everyone involved.

Thanks again Dan, keep doing your thing!

My claims manager was outstanding, from start to finish. Really quick responses and a smooth settlement, thank you.
Dani

Ref 906511
Excellent customer service from Pav. Everything handled quickly and efficiently, and kept up to date with everything. Definitely an asset to this company. Thank you Pav
Alison Napper

Excellent professional service. Dealt with my claim within the hour including a settlement. Katie’s was friendly and professional. Outstanding service

Amy provided excellent service and was very helpful.

Great communication throughout my insurance claim.
Problem free process from start to finish.

Fatima dealt with my claim (904521) inquiry in a prompt, professional and respectful manner. She followed up when she said she would over the course of several days and gave me accurate information when I asked for it. All in all excellent service

I made a claim for serious damage to 3 iPads, it was an accident caused by myself. I'm disabled and the pads were accidentally crushed by my electric rise/recline chair. Kurt, the claim handler, has been very patient and courteous throughout a protracted claim, again, my fault. I must also add, in my view; NFU is the best insurance company. Thanks again.

I received a call the same day as informing my insurance company. I have never made a claim before. The chap who was looking after me from SBS was there to help 100% of the way and the process was a pleasurable and professional experience.