SCG Corporate Reviews 

Kellie was quickly able to resolve my login issue to the new Portal to allow me to download our latest invoice successfully - thank you.

Dave and Colin were a great help! They got everything set up quickly and efficiently. Nothing was too much trouble. Thank you.

Spoke to Kellie. Re access to portal and password problems. Really really helpful and all good now

Always helpful and explains what they have to do

Absolutely appalling experience with SCG Corporate.

I was previously an X-on customer and had paid annually for a basic virtual switchboard service for years. After SCG took over, they moved me onto monthly billing. I asked to continue with annual billing, which should have been simple. Instead, they created an annual invoice and then continued issuing monthly invoices on top of it.

That was the start of months of ridiculous billing errors, ignored emails, broken promises and complete administrative incompetence.

I contacted them repeatedly from February 2026 onwards to explain that my account balance was wrong. I was told the monthly billing would be resolved. It was not. I was told there would be a resolution by close of business. There was not. I was told credits would be applied. They were not applied properly. I was told the matter had been escalated. Still nothing was properly fixed.

Eventually, I got so fed up that I moved my number to another provider. SCG acknowledged “continuous billing errors” and even admitted that the inconvenience caused by their failures had resulted in me leaving. They accepted the port request and agreed not to apply a cease charge.

Even then, they still could not resolve the account.

On 23 June 2026, I agreed a final settlement figure with their Customer Hub Manager: £124.53 plus VAT. They said the account would be corrected and the relevant credit would appear on or around 8 July. When I checked on 8 July, the account was still wrong. By late August, the statement was still wrong. On 7 September, despite the service having been ported away and despite a settlement already being agreed, they were still sending invoice notifications.

This has been one of the worst supplier experiences I have ever had. The service I moved to from them has been excellent, which only makes SCG’s handling of this look even worse.

What should have been a simple billing correction has turned into months of wasted time, stress, disputed balances, ignored correspondence and completely unnecessary chasing. I have repeatedly tried to pay what I genuinely owe, but SCG has failed to produce a final statement showing the settlement figure they themselves agreed.

I would not recommend SCG Corporate to any small business. Their billing and complaints handling, in my experience, has been chaotic, careless and unacceptable. If this is how they treat a straightforward low-value account, I dread to think how they handle anything more complicated.

Update - 22nd September...

Six days ago on the 16th of September, after contacting their managing director, I was offered a final settlement and I agreed to it. Nearly a week later - still no resolution, no final statement or final invoice to pay. I'm still in the same situation I was at the start, with no end in sight. It seems they are determined to drag this out for as long as possible.

It's infuriating that they have replied to this review saying the matter is resolved. It isn't!

Eve has been informative in every stage of my order which made the process smooth and slick. She had a friendly manner and was very approachable in answering all of my queries. Great service

After coming back from having surgery I just wanted to speak to someone on the phone rather than an automated email. Kellie was not only professional but made me feel listened to which sometimes you don’t find in bigger companies. She dealt with my issue in a timely manner and went above and beyond. A credit to her team

I requested some changes to the call routing for our angling club's telephone system and the engineer discussed our requirements in detail and actually made some great suggestions which we hadn't considered. The changes were then implemented quickly and have made a massive improvement for us.

Joe did a brilliant job of fixing my connection issues. He was courteous, patient and friendly. A very good experience. Thank you!

fantastic service all round

Mr Joe Conte
Was super helpful and efficient, EXCELLENT SERVICE !!

Very friendly and helpful staff who listened to what I was saying. The solution was found very quickly.

First class service. Joe is very helpful.

Super quick help from Ian in the support desk, you couldn't ask for a better service.

Had an issue with a user account with the ticket number 3312136. Craig David resolved the issue quickly, we were able to use the new account.

Ian was able to resolve my computer/telephone issues. Ian was polite, professional and very thorough. Very good experience again . Company was very quick to respond to my initial email. Thanks Ian.

Joe was quick to respond, updated me regularly and resolved the issue. 3309739

Joe responded by the next working day to our request for a change to our product service and was able to implement the change within an hour or so. He understands our services needs and is always friendly and helpful.

Ticket number - 3298130 A new member of staff had been set up with access to a support line but there was an issue with her logging on. We contacted SCG to request this issue be resolved and this was time sensitive due to her 1st shift starting in less than 2 hours. Craig David from SCG responded and resolved the issue for us within 20 minutes.

I transferred my mobile service through SCG after having several issues with my previous provider after my phone was stolen. The team at SCG are always helpful and responsive with any support I need whether it is Technical support or an account or billing query.