SCG Corporate Reviews 

We need to set up an additional hosted licence but wanted to understand how this would work for us. Kellie arranged a meeting with herself and David Murdoch, they listened to our requirements and proposed a solution that works for us. We have now set this up and it works really well for us. Brilliant services

I urgently needed a copy of an invoice and Kellie sent this to me almost immediately and set me up on the billing portal so that I will be able to access my invoices whenever I need to. Great service

Grant Howells (3284453) could not have been more helpful with the phone issue.
We went through all the steps but Grant remembered it might be our IT that was causing the problem.
Sent the phone back to him and the turn around time couldn't have been better

Super response and problem sorted by Joe Conte, who is always helpful to us. 3295276

the operator understood the problem and was able to fix it without fuss and complication

We have worked with Colin and Russ for many years, going back to their time with the former Chalvington Group, and they have always been absolutely fantastic.

They recently completed another telecoms installation for us and, as always, went above and beyond to make sure the job was completed properly. They are extremely helpful, knowledgeable and genuinely care about getting the best result for the customer.

What really stands out is the time they take to explain everything clearly to the team on site, including what they are installing, how it works and what they are doing at each stage. Nothing is ever too much trouble, and they are always willing to help wherever they can.

Colin and Russ are professional, reliable and a real credit to SCG Group. We would have no hesitation in recommending them.

Joe was very helpful and solved the issue instantly!

SCG take all the hassle away.
I have worked with SCG for many years for my company. They provide quick, good and friendly service, They take all the odd requests that I have as some are not straight forward and mange to deliver a solution and get it resolved in times that even other providers cannot do! I highly recommend SCG.

Linda Pearl understood the problem and found the solution

The problem of resetting my password has been fixed and all is well. Please pass on thanks to Carmela Reid for taking the time to problem solve.

With thanks,
Reference: 3276910

We agreed to transfer our broadband se4vices onto your platform as of 15/6/26.
We had all the prior conversation to ensure a smooth transition and felt it would be a seamless exercise.
The final transfer took almost 2 weeks and we had to improvise over that period to continue running our business.
I feel things can go wrong sometimes outside your control but we suffered the loss of business over that period and still got charged the full set up fee. It felt the company was taking no responsibility for its poor service.

Ref 3260252
We had an on site visit which the engineer Aaron, was punctual, professional and courteous. They completed the work to a very high standard, kept me informed of what they were doing, and left the work area clean and tidy afterwards.

Joe Conte from SCG team the after care and support also customer care for the service was great from start to finish.

Joe, when through everything i asked and wanted to know also sort out was great.

The customer service he Joe gave as partner made it simple for me.

I highly recommend SCG for any service you looking for your business.

Well done Joe, keep up the good work!!!!

Had an issue with a Dell laptop and raised ticket ID 3214512. Linda Pearl from the SGSW help desk did a great job in getting the issue resolved, keeping me updated at all times.
Was a faulty battery and a Dell engineer attended, replaced the battery and cable.

Linda was very helpful in setting up my new laptop recently. Thank you!

I have received very good service from all the staff at SCG (Chalvington) and in particular Colin Venner for his very professional services when installing our new digital phone system and the continuing back up I have received from him whilst we get used to the system. I am very pro companies who offer excellent customer service by answering the phone quickly and do not use a lot of automated messaging. Long may this continue!

Quick response, action and update.

I was a customer of SCG for eight years. I chose to leave only because I found a provider offering a better service and overall better value.

I submitted my termination notice in accordance with my contract and received written confirmation from SCG in February 2026 that my termination had been accepted. Despite this, SCG continued to take unauthorised payments from my account, totalling £1,230.54, with my last payment taken in June 2026.

Since then, I have made numerous phone calls and sent multiple emails in an attempt to resolve the matter. Unfortunately, I have still not received a satisfactory explanation, nor has the unauthorised money been refunded. Even my account manager has been unable to explain why these funds have been retained.

What has been most disappointing is the lack of ownership and urgency shown in resolving what is a serious billing issue. My repeated enquiries have largely gone unanswered, leaving me with no confidence in SCG's customer service or internal processes.

As a result, I have been left with no alternative but to escalate this matter to the relevant regulator. I sincerely hope SCG uses this as an opportunity to review its billing controls, complaint handling procedures, and overall customer service standards. In a highly competitive telecommunications market, customers rightly expect transparency, accountability, and prompt resolution of issues such as these.

Based on my experience, I cannot recommend SCG and would not consider using their services again.

Today is the 29th July, still no resolution. Emails went to the directors and still no response.

We've had our Telephony services with SCG for a number of years now and being a volunteer led Angling club the mobility features of our system are great. Whenever we have a query or require changes to be made to our system, the team is always responsive, friendly, and helpful. They consistently provide excellent support and are quick to assist with any issues or requests.