I like the fact that whenever I need something doing within our account I can pick the phone up to Kellie Jones and she supports us immediately. Great company and Kellie is a star in the making. Thank... Toon meer
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Lees wat reviewers zeggen
Ref 3347275. Grant provided excellent service to resolve something that, whilst caused by SCG's pre-advised line upgrade activity, which should have been seamless, wasn't on equipment that was provide... Toon meer
Ticket 3364057 handled by Joe Conte, problem resolved efficiently, communication brilliant. Other things resolved by colleagues at SCG have also been without problems and efficiently handled. Thank... Toon meer
Ben's portal demo. Ben provided clear and full demonstration showing thorough product knowledge leaving little need to ask questions (though he regularly checked with us if we had any). He also provi... Toon meer
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Linda Pearl was very patient and…
Linda Pearl was very patient and understanding. She was also efficient and polite.
New phone system, great support and project delivery
Moving any system can be difficult for any business, but moving a customer facing element makes things even more complex and important to get right, the team at SCG have been critical to us moving to a new phone system including hardware upgrade and have made the whole process as painless and seamless as possible. All the team at SCG have been great in particular David Murdoch who built the system based on our feedback and needs, installed hardware and provided critical after care. Which allowed us to go live as planned and on schedule.
Excellent service yet again from Craig…
Excellent service yet again from Craig David, TicketID 3039241. Craig is always so responsive to requests without fail. An absolute credit to SCG.
Many thanks to Joe Conte for the ticket…
Many thanks to Joe Conte for the ticket #3022249.
The issue was resolved completely, and very satisfied with Joe's support.
Yesterday
Yesterday, two engineers set up our 11 telephone lines. They were extremely prudent and displayed excellent manners throughout the process. They carried out their work efficiently and professionally without causing any disturbance. We truly appreciate their dedication and the smooth experience they provided
Craig David
Craig David (ticket number 3033565) was responsive, professional and delivered everything as expected. A smooth and efficient experience.
TicketID=3028505 Shelton Deans
TicketID=3028505 Shelton Deans
Dealt with my question very quickly and professionally. Thank you
The CSG support team are 'Class' :)
Joe, Ian (and their Colleagues) are always helpful and quick to respond regardless if it is urgent or just a query.
Any issues are always quickly resolved and we are kept updated via the Engineers at every stage.
Great service guys - keep it up! :)
ID 3021440
Linda Pearl is absolutely Diamond!! sorted our issues in no time where some of her colleagues struggled to sort .
Craig David was a great help as per…
Craig David was a great help as per usual. Never a time where he does not do his best to assist. Thanks Craig! #YNWA ... Ticket number - 3016395
Very Friendly and efficient staff.
Very Friendly and efficient staff.
Listen to our requirements and find the best and most cost effective solution.
Having a dedicated customer accounts manager makes being in contact easier.
Small business intallation of Evonex soft phone system
I have been quite happy with the product, the installation process and the support that has been given to us. I don't think that our installation was overly complex, but the team took the time to understand our needs and delivered them successfully.
The Evonex product itself is quite intuitive and easy to use.
Our only issue post implementation has been with the headsets which were sold to us as part of the package, but are not 100% compliant with the Evonex system, they are also giving us some performance issues.
5* service
Speedy service, great customer service from Joe Conte!
Ref: 3002927
3002196 Shelton Deans
Really quick, friendly service - checked and resolved issue within minutes - panic over, thanks!
Great as always
Initially the service from another rep…
Initially the service from another rep was not greatly helpful but as soon as Ian was on the job we rectified the problem and touch wood it hasn't re-occurred since. Running through the various possibilities took time but was worth it in the end.
My query was dealt with quickly and…
My query was dealt with quickly and accurately.
Craig David - 2992550 - was friendly and helpful
Quick resolution
Ticket ID = 2988298 Good, professional service. Problem was identified and quickly resolved.
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