Jamie arrived on time. He was friendly and courteous throughout but also very efficient and helpful. He undertook the service to our fire alarm very thoroughly and answered my questions clearly. He wa... Toon meer
Bedrijf heeft geantwoord
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He is so nice, friendly but very professional. I always feel totally reassured by him that my alarm system is in good working order. I also like the fact that he is a regular so fully trust him in my... Toon meer
Bedrijf heeft geantwoord
Dylan was professional and friendly. He was thorough in conducting our service. Secom are always helpful. We have been with them for along time as they always provide an excellent service. Thank you.
Bedrijf heeft geantwoord
The engineer was very thorough and carefully checked each individual component. I understand that the visit took around four hours because there had been some errors in the previous setting and he n... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Inbraakalarmwinkel
- Beveiligingsmaterialenwinkel
- Beveiligingsservice
- Beveiligingssysteem installateur
- Beveiligingssysteem leverancier
- Brandalarm leverancier
Over SECOM Plc
Geschreven door het bedrijf
Get in touch with us today
Start your journey with SECOM to see how we can help keep you safe
Leading provider of security and fire safety solutions for over 100 years
Thanks to our innovative range of products and our amazing teams of experts, we have been able to keep you as safe as possible for over a century. Whether it’s residential, businesses large or small, or major retail brands, we work endlessly to ensure you have peace of mind.
As part of a global brand, we have access to support and learnings from across the world and technical innovation, enabling us to deliver quality service and products. Having these close ties and shared passion with our partners means we can continue to develop our solutions to provide cost-conscious, reliable security solutions and a rapid response service.
Leader in technological innovation and security solutions
We employ over 53,000 people in nearly 2,800 locations worldwide, operating in 12 countries. We have nearly 2.7 million customers and an annual turnover of £4.4 billion.
Together with our partners, and the dedication of everyone here at SECOM, we have created a trusted organisation that has become synonymous with care, quality, and innovation.
Our history
SECOM’s roots in the UK go back as far as 1918, when the family-owned Lodge Lock and Safe Company began providing security solutions.
Growth and acquisitions led to its re-emergence as the Carroll Security Group – a major independent electronic security company.
In 1991, Carroll was acquired by SECOM Co Ltd of Japan, which has seen us go from strength to strength ever since!
Awards
We have been honoured with awards recognising our excellence in innovation for our products and services, dedication to security and implementation of bespoke security systems. See awards.
Accreditations
Our long list of accreditations demonstrates our commitment to uphold the highest standards when installing, maintaining, and monitoring our systems. See accreditations.
We care
We care that you are happy with our products and services, and we want you to let us know if you are not satisfied so that we can ultimately help you and make improvements to our products and services.
Watch our Youtube video
SECOM | Safer Together
Contactgegevens
52 Godstone Road, CR8 5JF, Kenley, Verenigd Koninkrijk
- 020 8645 5400
- customerservices@secom.plc.uk
- www.secom.plc.uk
4,7
Uitstekend
4K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
We were given a proper explanation on…Good communications
We were given a proper explanation on the new system by a very efficient engineer, who also replaved our 5 or 6 yr old battery which could not handle a power cut
21 januari 2026
Antwoord van SECOM Plc
Good morning
We're happy to hear that the engineer provided a proper explanation of the new system and efficiently replaced the battery. We appreciate you taking the time to share your positive experience.
Kind regards.
Lorraine.
Alarm service competently undertaken
Able to see when engineer was due with link to Secom tracker. Service engineer competent and courteous. Age of back-up battery checked and new battery fitted. Have given a 4 star review in light of contract price increase.
14 januari 2026
Antwoord van SECOM Plc
Good morning
We appreciate your feedback and are glad the engineer was competent and courteous and that you were able to track their arrival. We acknowledge your comment regarding the contract price increase. Thank you for taking the time to share your experience.
Kind regards.
Lorraine.
Antwoord van SECOM Plc
Hi Mr and Mrs Jamieson
We're happy to hear that the service provided by our engineer was efficient, punctual, friendly and informative. We appreciate you taking the time to share your positive experience with us.
Kind regards.
Lorraine.
Reliable and diligent service. Thank you
The engineer carries out his inspection diligently and replaced batteries and ordered an outside alarm which was found to be not working.
14 januari 2026
Antwoord van SECOM Plc
Hi Chris
We appreciate you sharing your experience. We're glad to hear that the engineer was thorough during the inspection, replaced the batteries, and ordered a replacement for the faulty external alarm.
Kind regards.
Lorraine.
Your engineer was a nice guy who knew…
Your engineer was a nice guy who knew what he was doing.
14 januari 2026
Antwoord van SECOM Plc
Hi Malcolm
We're happy to hear that our engineer's expertise met your needs. Thank you for taking the time to share your positive experience with us and your kind comments will be passed on.
Kind regards.
Lorraine.
Antwoord van SECOM Plc
Hi Maxine
We're glad you had a good service experience. Thank you for your positive feedback which will be passed on.
Kind regards.
Lorraine.
Extremely courteous and helpful
The engineer arrived on time and was extremely courteous and helpful
31 december 2025
Antwoord van SECOM Plc
Hi Mrs Horner
We're happy to hear that our engineer was punctual, courteous, and helpful. Thank you for sharing your positive experience with us and this will be shared with the engineer and his manager.
Kind regards.
Lorraine.
Antwoord van SECOM Plc
Hi James
We're happy to hear that you found our engineer polite and professional. Thank you for your positive feedback which will be passed on.
Kind regards.
Lorraine.
SECOM maintenance visit at private house.
Engineer came early in the morning. We knew him from previous visits and he has always been very competent.
10 december 2025
Antwoord van SECOM Plc
Hi Mrs Knee
We're happy to hear that the engineer's early arrival and competence met your expectations. We appreciate you taking the time to share your positive experience with us and your kind comments will be passed on.
Kind regards.
Lorraine.
Engineer very pleasant and polite
Engineer very pleasant and polite
Service carried out efficiently and worked carefully about the house
First class
10 december 2025
Antwoord van SECOM Plc
Hi Christopher
We're happy to hear that the engineer was pleasant and polite. We appreciate your positive feedback regarding the efficient service and careful work completed in your home.
Kind regards.
Lorraine.
Stu Litchfield is exceptional and his…
Stu Litchfield is exceptional and his job and cannot do enough to help. His expertise is off the scale. Thank you
9 december 2025
Antwoord van SECOM Plc
Hi Stuart
We're happy to hear that you had such a positive experience. It's wonderful to know that the expertise and assistance provided by Stu were so helpful to you. Thank you for your feedback which will be passed on.
Kind regards.
Lorraine.
Antwoord van SECOM Plc
Hi Mr Vasu
We're happy to hear that you had a positive experience with us. Thank you for your kind words about the efficiency and professionalism of our engineer.
Kind regards.
Lorraine.
Very pleased wirh service and the…
Very pleased wirh service and the engineer who attended, great job. Thank you.
Ken Findley
3 december 2025
Antwoord van SECOM Plc
Hi Ken
We're happy to hear that you were very pleased with our service and the engineer's work. We appreciate you taking the time to leave this great feedback and it will be passed on.
Kind regards.
Lorraine.
Engineer not properly trained for alarm…
Engineer not properly trained for alarm with fog bandit could not test all panic buttons
26 november 2025
Antwoord van SECOM Plc
Good afternoon
We appreciate your feedback and regret that the engineer's training did not meet expectations for testing all panic buttons. The Regional service support manager has been in contact with you this morning and training is being arranged for the engineer specific to your site. We appreciate you bringing this matter to our attention.
Kind regards.
Lorraine.
The engineer was on time and friendly…
The engineer was on time and friendly and efficient.
26 november 2025
Antwoord van SECOM Plc
Good afternoon
We're happy to hear that our engineer was punctual, personable, and effective. Thank you for your positive feedback; we appreciate it and will pass it on.
Kind regards.
Lorraine.
Secom, the Security Conscious Company
Secom Security Engineer arrived on time. Checked thoroughly that the Alarm System is working properly for its annual maintenance inspection. The Engineer asked if I had any questions or concerns with the alarm system? He made a note of any concerns I may have as well as make any adjustments if required.
26 november 2025
Antwoord van SECOM Plc
Good morning
We're happy to hear that the security engineer arrived punctually and conducted a comprehensive inspection. It's great to know they addressed your concerns and made necessary adjustments. Thank you for your positive feedback.
Kind regards.
Lorraine.
Secom are certainly a business you can…
Secom are certainly a business you can trust. They provide a first rate security service with an excellent team on hand to support us when needed.
27 november 2025
Antwoord van SECOM Plc
Good morning
We appreciate you highlighting our trustworthy security service and supportive team. We're happy to hear that you've had a first-rate experience with us. Thank you for your positive feedback.
Kind regards.
Lorraine.
An Expert At His Job
The engineer was positive, alert, listen well, helpful and an expert at his job.
26 november 2025
Antwoord van SECOM Plc
Good morning
We're happy to hear that the engineer's expertise and helpfulness stood out. Thank you for sharing your positive experience; we appreciate your feedback and will ensure it is passed on.
Kind regards.
Lorraine.
Excellant system and service
The system works well and the Secom team service and support us brilliantly
26 november 2025
Antwoord van SECOM Plc
Hi Paul
We're happy to hear that the system works well for you. We appreciate your kind words regarding our team's service and support. Thank you for the feedback.
Kind regards.
Lorraine.
Antwoord van SECOM Plc
Hi Gil
Thank you for taking the time to review us. We really appreciate the positive feedback about our engineer and the service he provided. Kind regards.
Lorraine.
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