Jamie arrived on time. He was friendly and courteous throughout but also very efficient and helpful. He undertook the service to our fire alarm very thoroughly and answered my questions clearly. He wa... Toon meer
Bedrijf heeft geantwoord
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He is so nice, friendly but very professional. I always feel totally reassured by him that my alarm system is in good working order. I also like the fact that he is a regular so fully trust him in my... Toon meer
Bedrijf heeft geantwoord
Dylan was professional and friendly. He was thorough in conducting our service. Secom are always helpful. We have been with them for along time as they always provide an excellent service. Thank you.
Bedrijf heeft geantwoord
The engineer was very thorough and carefully checked each individual component. I understand that the visit took around four hours because there had been some errors in the previous setting and he n... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Inbraakalarmwinkel
- Beveiligingsmaterialenwinkel
- Beveiligingsservice
- Beveiligingssysteem installateur
- Beveiligingssysteem leverancier
- Brandalarm leverancier
Over SECOM Plc
Geschreven door het bedrijf
Get in touch with us today
Start your journey with SECOM to see how we can help keep you safe
Leading provider of security and fire safety solutions for over 100 years
Thanks to our innovative range of products and our amazing teams of experts, we have been able to keep you as safe as possible for over a century. Whether it’s residential, businesses large or small, or major retail brands, we work endlessly to ensure you have peace of mind.
As part of a global brand, we have access to support and learnings from across the world and technical innovation, enabling us to deliver quality service and products. Having these close ties and shared passion with our partners means we can continue to develop our solutions to provide cost-conscious, reliable security solutions and a rapid response service.
Leader in technological innovation and security solutions
We employ over 53,000 people in nearly 2,800 locations worldwide, operating in 12 countries. We have nearly 2.7 million customers and an annual turnover of £4.4 billion.
Together with our partners, and the dedication of everyone here at SECOM, we have created a trusted organisation that has become synonymous with care, quality, and innovation.
Our history
SECOM’s roots in the UK go back as far as 1918, when the family-owned Lodge Lock and Safe Company began providing security solutions.
Growth and acquisitions led to its re-emergence as the Carroll Security Group – a major independent electronic security company.
In 1991, Carroll was acquired by SECOM Co Ltd of Japan, which has seen us go from strength to strength ever since!
Awards
We have been honoured with awards recognising our excellence in innovation for our products and services, dedication to security and implementation of bespoke security systems. See awards.
Accreditations
Our long list of accreditations demonstrates our commitment to uphold the highest standards when installing, maintaining, and monitoring our systems. See accreditations.
We care
We care that you are happy with our products and services, and we want you to let us know if you are not satisfied so that we can ultimately help you and make improvements to our products and services.
Watch our Youtube video
SECOM | Safer Together
Contactgegevens
52 Godstone Road, CR8 5JF, Kenley, Verenigd Koninkrijk
- 020 8645 5400
- customerservices@secom.plc.uk
- www.secom.plc.uk
4,7
Uitstekend
4K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Dylan fantastic- on time efficient and…
Dylan fantastic- on time efficient and very helpful
26 november 2025
Antwoord van SECOM Plc
Hi Sarah
We're happy to hear that Dylan was helpful, efficient, and punctual. We appreciate you taking the time to leave us this fantastic feedback and will ensure it is passed on.
Kind regards.
Lorraine.
Best Ever Customer Care and Service
I can’t stress how rare this level of service is, for any company nowadays. SECOM’s commitment to customer satisfaction is impressive. Super-responsive, incredibly professional and it’s almost as though they take your safety personally (imagine that, for a security company!)
Seriously cannot recommend strongly enough.
21 november 2025
Review zonder uitnodiging
Antwoord van SECOM Plc
Hi Frank
We appreciate your strong recommendation. It's great to hear that our commitment to customer satisfaction and your safety resonates with you. We value your feedback and are so glad you had a positive experience.
Kind regards.
Lorraine.
Professional service
Friendly professional service .
Arrived on time. Talked through the annual maintenance.
Excellent service.Would definitely recommend this company.
18 november 2025
Antwoord van SECOM Plc
Hi Timothy
We appreciate you taking the time to share your positive experience. We're glad you were satisfied with our engineer's friendliness, professionalism and the thorough explanation of the annual maintenance. Thank you for recommending us.
Kind regards.
Lorraine.
Pleasant and capable engineers
Pleasant and capable engineers. System used to update appointment etas.
Room for improvement with account queries.
12 november 2025
Antwoord van SECOM Plc
Hi Elaine
We appreciate your feedback and are happy to hear about your experience with our engineers and the appointment ETA system. We will pass your feedback regarding the account query process to our accounts department to review. If you have specific examples you are able to provide for us to review, please email the information to customerservices@secom.plc.uk
Kind regards.
Lorraine.
Engineers are first class
Engineers are first class. Knowledgable & polite.
Not a 'cheap' service but it does what one wants and needs and so well worth it.
Recommended.
13 november 2025
Antwoord van SECOM Plc
Hi David
We appreciate your recommendation and are happy to hear that our engineers' expertise met your needs effectively. It's great to know you found our service valuable and worthwhile. Thank you.
Kind regards.
Lorraine.
the engineer was friendly and happy to…
the engineer was friendly and happy to answer questions
12 november 2025
Antwoord van SECOM Plc
Good afternoon
We're happy to hear that the engineer was friendly and helpful during your visit. Thank you for sharing your positive experience with us and this will be passed on.
Kind regards.
Lorraine.
Great attitude to work from your…
Great attitude to work from your engineer but upon leaving site of the evening it was found that the work was not completed properly. This meant employee had to remain behind to wait for remote support to put the alarm back into working order.
12 november 2025
Antwoord van SECOM Plc
Hi Andy
We appreciate your feedback and are sorry to hear the work wasn't completed correctly, causing inconvenience and requiring remote support. We'll review this situation to ensure our standards are consistently met. Thank you for bringing this to our attention.
Kind regards.
Lorraine.
Our experience with SECOM has been…
Our experience with SECOM has been excellent! SECOM is not the cheapest supplier but it's worth paying for quality service! Darrell and Nadine have been very efficient and friendly throughout the installation. It was very smooth and get the job done very quickly. Definitely recommended!
14 november 2025
Antwoord van SECOM Plc
Hi Janice
We're happy to hear that you had an excellent experience. We appreciate your recognition of our team's efficiency and friendliness during the quick installation process. Thank you for recommending our services.
Kind regards.
Lorraine.
Antwoord van SECOM Plc
Good afternoon
We're happy to hear that the CCTV engineer provided professional and friendly service. Thank you for your positive feedback which will be shared with the engineer and his manager.
Kind regards.
Lorraine.
Great personable young man
Great personable young man. Got on with the job and explained everything to us.
12 november 2025
Antwoord van SECOM Plc
Hi Jacquie
We're happy to hear that you had a positive experience. We appreciate your feedback regarding the young man's personable nature and clear explanations and will pass this on.
Kind regards.
Lorraine.
Great Secom Engineer
The Secom engineer, Brandon, was so helpful, polite, considerate and professional.
10 november 2025
Antwoord van SECOM Plc
Hi Frances
We're happy to hear that Brandon was helpful, polite, considerate, and professional. We appreciate you taking the time to share your positive experience and will share this with Brandon and his manager.
Kind regards.
Lorraine.
Antwoord van SECOM Plc
Hi Jean
We're happy to hear that our engineer was polite and efficient. Thank you for your positive feedback; we appreciate it greatly and will ensure it is passed on.
Kind regards.
Lorraine.
Antwoord van SECOM Plc
Good afternoon
Thank you for your 5 star rating and for letting us know that the engineer was polite and professional. Your feedback is greatly appreciated and will be shared with the engineer and his management team.
Kind regards.
Lorraine.
We just had a regular inspection
We just had a regular inspection. The engineer we had is always kind and professional. All jobs were done properly and promptly. Thank you always :)
27 oktober 2025
Antwoord van SECOM Plc
Hi Hiro
We're happy to hear that you found our engineer kind and professional and that the inspection was done properly and promptly. Thank you for your positive feedback; we appreciate it and it will be passed on.
Kind regards.
Lorraine.
Antwoord van SECOM Plc
Hi Mel
We're happy to hear that our engineer was punctual, courteous, efficient, and thorough. We appreciate you taking the time to leave us this great feedback and will ensure it is passed on.
Kind regards.
Lorraine.
Thorough annual maintenance visit
The engineer arrived promptly and carried out a thorough annual maintenance.
20 oktober 2025
Antwoord van SECOM Plc
Good afternoon
We're happy to hear that our engineer was punctual and performed a detailed annual maintenance service. We appreciate you taking the time to leave your feedback and this will be passed on.
Kind regards.
Lorraine.
Antwoord van SECOM Plc
Hi Roger
We're happy to hear that our engineer was very helpful and trustworthy. Thank you for your positive feedback and for sharing your experience.
Kind regards.
Lorraine.
Helpful engineer friendly
13 oktober 2025
Antwoord van SECOM Plc
Hi Kath
Thank you so much for completing this review. We really appreciate you letting us know that you found our engineer helpful and friendly and this feedback will be passed on.
Kind regards.
Lorraine.
Good engineer
Good engineer - thorough review. Thank you.
Made me think previous engineers were only doing a token job. Previous chap was with us no longer than 3 minutes!
15 oktober 2025
Antwoord van SECOM Plc
Hi Mr Clements
Thank you for taking the time to post this review and for your kind comment regarding the thoroughness of the engineer.
We have reviewed the signed dockets from previous visits and they would seem to indicate a similar amount of time on site. Should you have any concerns regarding future visits, please let us know at the time so we can fully review the matter.
Kind regards.
Lorraine.
Antwoord van SECOM Plc
Hi Jana
Thank you for your 5 star review and your kind comments regarding the excellent service received. Your feedback is greatly appreciated and will be passed on.
Kind regards.
Lorraine.
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