sensoryeducation.co.uk Reviews 

Easy to order and great products, authentic and as described
Quick delivery
Excellent site

Delivery packing could be improved. All items were packed loose and not bubble wrapped, so the outer boxes arrived bashed (not ideal for a gift).

Great product! Son so happy with it!

Love this website, they were more than happy to help me when one of my squishies got broken, quick on shipping and really good variety on items, we will be shopping here again!

I really liked the fluffy squeezy balls. The price was really good compare to other websites and the delivery was very prompt. Thanks.

I Love the products which I purchase for my Autistic Grandaughter

I’m very pleased with my order my daughters will love them! Quick delivery and packed well, Thankyou!

Sometimes I find it difficult to buy different sensory toys for my grandson but your website made it easy

My daughter used her own money to by some squishies, one arrived broken and two lasted a matter or weeks. No response from multiple emails. I could not get past the "robot" when calling and call was never returned

Very happy, order came quickly, quality is amazing and the bubble lamp is the perfect addition to our play cafe

Didn't receive half my order. Still waiting for an email back after 5 days with an outcome. Terrible service.

Still waiting for refund. 20 days later!
Have contacted customer service numerous times. Only get to speak to a bot.

Despite the branding, this company has fully automated dispatch (they prefer to use robots rather than remunerate human labour). For that reason they are powerless to control orders and can't provide effective customer services.

Amazingly fast delivery, excellent product

Ordered an item Tuesday 27 Sept 26 at 17.17 by Fri 2nd Oct I had no shipping and did not receive my delivery. Contacted customer service by phone we’d 28th and had to speak to A.I robot who logged my call as urgent. I had no call back from anyone. I then completed an online form to which someone replied and said they would investigate. Again Fri 2nd October I rang again and was told I could not speak to a human.
I paid for express delivery for this item. Terrible customer care and I am not impressed at all. Will call my bank very soon if I don’t get the item . Will never use this company again

This is a highly unethical company exploiting the SEND sector: I ordered sensory toys for work a month ago and they never arrived. Sensory Education's "customer service" did not engage beyond replying generically that they had been delivered. Some weeks on and I haven't managed to get any answers. Judging by other customer's reviews and the damning Guardian article on Sensory Education that I've since read, taking money for goods and then not fulfilling the order is their standard operational procedure. My experience of trying to get a refund has failed so I would strongly recommend you avoid using Sensory Education. The fact that this is a company that is built around goods that are commonly used by the SEND sector and those with SEMH needs, makes their actions even more appalling.

I haven’t received the items I ordered. I contacted the company to chase up my order. I got an automatic response which said they’d be in touch 2-3 working days. I’ve heard nothing. The Evri tracking info which was created for this purchase says they had twice attempted to collect the order and failed. Not impressed and even less recommended.

I have bought from this business many times but I have an order placed in July for a weighted blanket that has never arrived. I have tried to contact customer care many times getting automated emails and one time an actual reply saying they'd look into it but I continue to wait. It is now October. I have always found the products to be good but the customer care experience is absolutely terrible and I will never use this company again.

I placed an order with this company on 7th July 2026 and paid immediately via credit card. To date, the item has still not arrived.
I have tried contacting their customer service department three separate times to get an update or a refund, but I have received absolutely no response. Their communication is nonexistent, and they have completely taken my money without delivering the product.
I will never buy from this company again. Save your money and buy elsewhere!