sensoryeducation.co.uk Reviews 

Ordered on 11th of June a Bretton cushion trolley worth £315, paid with the school purchasing card and never received the product. tried so many times to contact, over the phone, with emails or through help centre but nothing and it's been nearly 4 months! I would advise everyone to stop buying from this company!

The parcel was delivered quickly. With updates when it would arrive.
My safe place was followed by leaving the parcel where stated.

My order never arrived. I exchanged several emails with customer service but they never managed to resolve the issue and stopped replying to me. I’m very disappointed that the sensory toys I ordered for my baby never arrived. As a new mum I just didn’t have the capacity to keep chasing for a refund so I just gave up and I feel like the company took advantage of this. To be clear, I paid for my order, didn’t receive anything, and the company did not refund me. Beware of using this company.

Absolute sham of a company!!! Placed an order for £398 on 25th September, had a dispatch email about 3 days later - then when I go onto track it says ‘thanks for letting us know this no longer needs collecting’. Called twice and speak to some stupid AI called Jessica, sent 2 emails and had nothing back!!! So, so far they have had nearly £400 of my money and absolutely naff all to show for it! Avoid at all costs it’s a sham

After a delay in delivering my parcel,the sensory education company immediately sent a replacement. The delivery company was efficient and prompt.

Super quick delivery and lovely customer service, would definitely order from sensory toys again!

Customer Service is non existent.
Impossible to speak to a human if there's a problem, if you call you get an AI assistant that will not connect you anyone and if you email you get a ticket that says 2 to 3 days response but they don't respond.

Great website for sensory lights and easy to navigate

I ordered three items from [Company] in May 2026: Chew Buddies 6pk, 2x Bendy Wild Animal Friends and 2x Break-Away Bite Bands (Set of 6). The order total was £64.87.

Only the Chew Buddies arrived. The Bendy Wild Animal Friends and the Bite Bands never came, and together they're worth £39.88.

I've contacted customer care several times since then and haven't had a single reply. It's now October, almost five months later, and I still have no missing items, no refund and no explanation.

The company took full payment for goods it didn't deliver and has ignored every attempt to sort it out. That's simply not acceptable. I'd strongly advise other customers to think twice before ordering, especially if they're buying sensory or support items for a child who needs them.

I was asked to order some items from this company for our SEN children at school. Half of them didn’t arrive. I’ve been chasing a refund for 3 months - after reading other reviews it seems I’m not the only one - I put in a dispute with the credit card company and am now being sent demanding emails and very rude responses to my emails. Requested a phone call because you can’t get past their automated phone system. Nothing - just more emails threatening court action. TERRIBLE company - don’t use them.

Super quick delivery and my daughter loves her Lolli 🙂

Two items never turned up (went online and they are now out of stock so would explain why they weren't sent) Chased and chased and cannot get through to anyone by phone or email - they said on their online system they have provided a gift card which is not appropriate if they can't fulfil the order but even so no indication of where or how I can even use this credit I have supposedly been given - do not advise to purchase from this company.

It was easy to pay and great product

This company is a scam do not order from them, I’ve paid by card on check out and they have since sent me several emails asking for an amount due , I’ve responded with no reply , I also complained about the products as it is not what was advertised. They have issued a warning for court action on something I’ve paid for . Absolutely horrendous what they are doing. I’ve flagged it with my bank and since they aren’t responding it looks like it will be legal action. All for an order of £40.

Plenty to choose from and easy to pay

Seen one want one

Speedy service. Great product. Very happy overall

Easy to order and great products, authentic and as described
Quick delivery
Excellent site