Simplicity helped me through what is a very stressful time, they were willing to take time explaining things so I could make the right choices. They kept me informed throughout and were very respectfu... Toon meer
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The continuity of contact was helpful. I was informed of all key events in a courteous way. Even though an error was made regarding the receptacle of ashes it was sensitively addressed and dealt... Toon meer
Bedrijf heeft geantwoord
Rang on the day of my beloved mums passing at home, ambulance arrived, the gentleman were so kind, didn't rush us to say our goodbyes. Left a white rose on her pillow, a beautiful touch! Lesley fr... Toon meer
Bedrijf heeft geantwoord
Simplicity Creations help make a very difficult and painful time so much easier. They are very professional very caring and understanding and made sure everything that mattered was organised e... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Simplicity we provide high quality, low cost funeral options which remove many of the more expensive elements associated with a traditional funeral. Our priority is taking care of you and your loved ones at the time of need.
Contactgegevens
4 King Edwards Court, King Edward Square, B73 6AP, Sutton Coldfield, Verenigd Koninkrijk
- 0808 258 9832
- customercare@simplicity.co.uk
- www.simplicity.co.uk
4,8
Uitstekend
723 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 77% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
It was very easy to select preference…
It was very easy to select preference and to take out a funeral plan
6 juli 2026
Antwoord van Simplicity Cremations
Dear Patricia,
Thank you for your review. We're pleased to hear you received excellent service when taking out your funeral plan. Thank you for trusting us.
Very respectful
Very respectful, excellent communication keeping you up to date with every step of the way.
Very clear with the service they offer.
Continued offers of support.
Recommended.
6 juli 2026
Antwoord van Simplicity Cremations
Dear Customer,
Thank so much for your positive comments. We're pleased you received the level of support and care you needed.
Your representative LUCAS was great…
Your representative LUCAS was great very friendly & proffessional TOP MARKS to all the team
6 juli 2026
Antwoord van Simplicity Cremations
Dear Alan,
Thank you for leaving your review and positive feedback for Lucas.
We'll pass on your comments to him, as he'll appreciate knowing he had such a positive impact.
Simplicity were exceptional
Simplicity were very helpful and supportive during a very sad time. They gave clear advice and guidance and kept us well informed on everything that was happening. Thank you.
23 juni 2026
Antwoord van Simplicity Cremations
Dear Customer,
Thank you for taking the time to leave a review. We're pleased to hear you received the support and care you needed during such a sad time.
Because of word of mouth you are very…
Because of word of mouth you are very trusted. So I know I can trust you to.
26 juni 2026
Antwoord van Simplicity Cremations
Dear Lynn,
Thank you for your review. We're pleased to hear that the service provided to yourself and others has built your trust in us.
Antwoord van Simplicity Cremations
Dear Customer,
Thank you for your review. We're pleased to hear you had a positive experience.
Antwoord van Simplicity Cremations
Dear Stuart,
Thank you for your positive words. We're pleased to hear that the service provided was straightforward and easy to follow.
Found the company reall yhelpful when…
Found the company reall yhelpful when dealing with a query
27 juni 2026
Antwoord van Simplicity Cremations
Dear Customer,
Thank you for providing your feedback. We're pleased to hear you received a positive service regarding your query.
Great polite helpful customer service.
Great helpful staff who made everything feel easier when buying the plan, very polite and a pleasure to talk to his name was lucas.
29 juni 2026
Antwoord van Simplicity Cremations
Dear Customer,
Thank you for sharing your experience and positive feedback about Lucas.
We're pleased to hear he provided you with excellent support and guidance when purchasing your plan. We'll pass on your comments to him.
Excellent from start to finish
Excellent from start to finish
And big thank you to Lesley Master for keeping me updated at all time
18 juni 2026
Antwoord van Simplicity Cremations
Dear Mr Molloy,
Thank you for your review.
We're pleased to hear you had a positive experience, and that Lesley went above and beyond to keep you updated. We'll pass your comments on to her.
Compassionate and caring
At a time when everything felt wrong simplicity guided us through perfectly. Compassionate and caring they took control, communication second to none. Thank you
4 maart 2026
Review zonder uitnodiging
I got all the information I needed to…
I got all the information I needed to put my mind at rest.
I got the plan I wanted. The person I spoke to listed to me, very happy that I can pay instalments so this is helpful for my budget
25 juni 2026
Was easy to speak to someone about my…
Was easy to speak to someone about my wishes and getting the right plan for me
24 juni 2026
Could not have been easier everyone…
Could not have been easier everyone concerned has been so helpful and courteous as well as professional exactly what I wanted to say my family no fuss when I’m gone
Barry Cooper
16 juni 2026
Strange company they don't seem to want to speak to anyone
Tried to call them because I find their advert e.g singing about cremations abhorrent. They never answer their phone
22 juni 2026
Review zonder uitnodiging
Antwoord van Simplicity Cremations
Thank you for sharing your thoughts about our latest television advert. Our aim was to approach a sensitive topic with care and openness, never to cause distress.
I have passed your feedback to the team. We do listen to all the feedback we receive and remain committed to communicating with the dignity and clarity that families expect from us.
Dignity Complaints Team
This was a very efficient and calm way…
This was a very efficient and calm way of dealing with the death of a relative that you are not connected with but want to do the right thing by them. Relationship was brother to brother
19 juni 2026
At a time of sadness all the stress and…
At a time of sadness all the stress and worry was removed by Simplicity Cremations. The whole staff did a wonderful job with calm, dignity and professionalism. I would recommend anyone to use Simplicity Cremations
19 juni 2026
I have tried to contact you for…
I have tried to contact you for information regarding the GBB news offer that I put in the code when taking out the plan, and no-one will answer me 😳
18 juni 2026
Antwoord van Simplicity Cremations
Thank you for your review. I’m really sorry to hear you’ve had trouble getting a response, that’s not the experience we want for you. If you can send us a quick email to complaint.resolutions@dignityuk.co.uk with your details, I can ask the relevant team to contact you directly and look into the GBB news offer for you. We’ll make sure this gets sorted.
Kind regards,
Natalia Karas
Dignity Complaints Team
Communication and genuine
16 juni 2026
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