I use teh soda stream return system for cylinders. Having had some issues this time with my local Yodel point no longer accepting parcels ( despite still saying they did on the Yodel Website ). Eliz... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I called to discuss the co2 cylinder program and Kathy, my sparkling water specialist, clearly explained the service and how to use and adapt the program to suit my needs. She then opened an account... Toon meer
SodaStream have clearly tightened up on their empties returns policy. I was unable to order 4 new cylinders until they had confirmed my returns. Despite me sending them evidence it still took an ag... Toon meer
I've used Soda Stream for over a year now. I really enjoy being able to make my of sparkling water. My machine is still going strong. Customer service is great, whenever I have had a query about my... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Did you know that using a SodaStream allows you to make a meaningful difference for the environment? Not only can you enjoy refreshing drinks and sparkling water anytime, but you're also actively replacing countless single-use plastic bottles that would otherwise end up in landfills, contributing to a cleaner, greener planet.
Replace
Geschreven door het bedrijf
- To achieve this vision, we champion a simple yet powerful concept: Replace.
- At SodaStream, sustainability is part of our mission; our vision is to empower consumers to make positive choices every day and make a difference, to help keep our planet healthy and clean for all.
- Circular Ecosystem
- By joining our circular ecosystem, you can enjoy personalised sparkling drinks at home while replacing over a thousand* single-use plastic bottles.
- *Estimate based on the average usage of a SodaStream ecosystem over the lifespan of a 5 year period.
2 Year Warranty on all Sparkling Water Makers
And free shipping on all Sparkling Water Makers
At SodaStream, we pride ourselves on providing exceptional customer service that sets us apart. Our dedicated team is committed to ensuring that every customer has a positive experience from start to finish. We listen to your needs, respond promptly to inquiries, and go above and beyond to resolve any issues. Your satisfaction is our top priority, and we strive to create lasting relationships built on trust and support. Join our community of happy customers and experience the difference that outstanding service can make!
Contactgegevens
Office 2 The Limes, Ampthill, MK45 2GJ, Verenigd Koninkrijk
- 0800 085 8373
- customer.care-uk@sodastream.com
- www.sodastream.co.uk
Make a Meaningful Difference!
4,3
Uitstekend
6K reviews
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An unusual fault, quickly recognised and rectified
The company was amazing in helping me- I couldn’t understand why my ‘new’ gas canister wasn’t working. I was asked to weigh it and offered a replacement when it was realised that it was, in fact, already empty! The response was swift and it was easy to return the faulty canister.
14 augustus 2026
Review zonder uitnodiging
Antwoord van SodaStream UK
Hi Ms L Sandhu,
Thank you for taking the time to share your experience with us. We're delighted to hear that our team was able to quickly identify the issue with your gas cylinder and provide a suitable solution.
We understand how frustrating it can be when a new cylinder doesn't work as expected, so we're pleased that the replacement process was straightforward and that returning the faulty cylinder was easy. Providing prompt and hassle-free support is always our goal.
Thank you for choosing SodaStream. We truly appreciate your patience and your kind feedback, and we hope you continue to enjoy your SodaStream experience.
Kind regards,
Team SodaStream
Elizabeth was so helpful when I had to…
Elizabeth was so helpful when I had to call for assistance. I am loving the convention of having soda stream. Then customer service is excellent.
21 augustus 2026
Review zonder uitnodiging
Antwoord van SodaStream UK
Hi There,
Thank you for taking the time to share your feedback. We're delighted to hear that Elizabeth was so helpful when you contacted us for assistance.
It's wonderful to know that you're loving the convenience of using SodaStream and that our customer service met your expectations. We take great pride in providing excellent support, and your kind words will certainly be shared with Elizabeth and the team.
Thank you for choosing SodaStream. We truly appreciate your support and look forward to continuing to serve you.
Kind regards,
Team SodaStream
Very helpful when i needed to talk to…
Very helpful when i needed to talk to them
Could not be better
22 augustus 2026
Review zonder uitnodiging
Antwoord van SodaStream UK
Hi Simon,
Thank you for your kind words! We're delighted to hear that our team was able to help when you needed assistance.
Providing friendly, helpful support is very important to us, so it's wonderful to know that your experience was a positive one. Your feedback means a lot to our team.
Thank you for choosing SodaStream, and we look forward to serving you again in the future.
Kind regards,
Team SodaStream
Easily solved
I had a slight problem with the delivery and return of my Soda stream gas. This was due to the courier and a misunderstanding, not Soda Stream themselves.
I contacted Soda stream and they responded speedily and with an easy solution to help me.
I was impressed and pleased with the service I received
21 augustus 2026
Review zonder uitnodiging
Antwoord van SodaStream UK
Hi Julie,
Thank you for taking the time to share your experience with us. We're sorry to hear there was some confusion with the delivery and return process, but we're pleased that our team was able to respond quickly and provide an easy solution.
It's wonderful to hear that you were impressed with the service you received. We always strive to support our customers as efficiently as possible, and your feedback means a lot to us.
Thank you for choosing SodaStream, and we hope you continue to enjoy your SodaStream experience.
Kind regards,
Team SodaStream
Now u see my point is more people will…
Now u see my point is more people will buy your product the cheaper it is.
I have allready purchased a cheaper deal, but more customer will come forward now
23 augustus 2026
Review zonder uitnodiging
Antwoord van SodaStream UK
Hi Mark,
Thank you for sharing your feedback. We completely understand your point, and we're delighted to hear that you were able to take advantage of one of our special offers.
We always strive to provide great value to our customers, and it's wonderful to know that our pricing and promotions can make our products more accessible to more people.
Thank you for choosing SodaStream and for taking the time to share your thoughts. We truly appreciate your support and hope you continue to enjoy your SodaStream experience.
Kind regards,
Team SodaStream
Once the software didn’t work…
But the real human beings you get to speak to are helpful, friendly & resolve anything needed. I am confident and comfortable contacting the company knowing my blood pressure will not rise. Wonderful
21 augustus 2026
Review zonder uitnodiging
Antwoord van SodaStream UK
Hello Vanessa,
Thank you for your wonderful review!
We're delighted to hear that our Customer Care team has been helpful, friendly, and able to resolve any issues you've encountered. We know that contacting customer support isn't always something customers look forward to, so it's especially rewarding to hear that you feel confident and comfortable reaching out to us.
Providing a friendly, efficient, and stress-free experience is exactly what we strive for, and your kind words mean a great deal to the team.
Thank you for your support and for choosing SodaStream.
Kind regards,
Team SodaStream
Had really good service with the refill…
Had really good service with the refill bottles from soda stream. Convenient to order and return. They arrive on time and it seems better to order 4 and then have them arrive every couple of months. I happened to miss the return of the bottle which I didn’t realise until I was charged a late fee for returning them. Called up and the return process was explained clearly and easily ( this was my first time returning the bottles). I was helped by Ntokozo Chamane (Nicky) from customer service who helped provide a solution. This was all sorted out quickly and the money for the missed return was returned very quickly. Will definitely be keeping the refill bottles order. If you are unsure I would definitely give it ago. It’s so much nicer having bottles of fresh Pepsi max rather than trying to drink a larger bottle quickly so it doesn’t go flat. Bottles keep their fizz for about 2 days in the fridge and in our house they don’t last that long.
13 augustus 2026
Review zonder uitnodiging
Antwoord van SodaStream UK
Hello Jamie,
Thank you for taking the time to leave such a detailed review and share your experience with our refill service.
We're delighted to hear that you find the CO₂ refill process convenient and reliable, and that the deliveries arrive on time. It's also wonderful to know you're enjoying fresh Pepsi Max at home and getting great value from the subscription service.
We're sorry for the confusion regarding the cylinder return process and the late fee. We're pleased that Ntokozo Chamane (Nicky) was able to explain everything clearly, provide a solution, and ensure the matter was resolved quickly. It's great to hear that the refund was processed promptly and that Nicky's support made the experience a positive one.
Thank you for your kind words and for recommending our refill service to others. We'll be sure to pass your feedback on to Nicky, who will be delighted to know she made a difference.
Kind regards,
Team SodaStream
Great customer service
I was very pleased with the way that Kathy dealt with my enquiry.
Evri claimed they had delivered CO2 cylinders to my address but I could find no trace of them.
It took about 24hours for Kathy to: let me know that the package had been damaged in transit and was returned to the warehouse; arrange a refund of my payment and organise a redelivery of the cylinders.
Great customer service from SodaStream but such a pity my contact was necessary because of a serious shortcoming with their delivery partner.
19 augustus 2026
Review zonder uitnodiging
Antwoord van SodaStream UK
Hello Michael,
Thank you for taking the time to share your experience with us.
We're delighted to hear that Kathy was able to assist you so effectively and keep you informed throughout the process. We understand how concerning it can be when a parcel is marked as delivered but cannot be located, and we're pleased that Kathy was able to quickly investigate the matter, confirm that the package had been damaged in transit, and arrange both a refund and a replacement delivery within such a short timeframe.
We're sorry for the inconvenience caused by the delivery issue and appreciate your comments regarding our delivery partner. We understand your frustration and will ensure your feedback is taken on board.
Thank you once again for your kind words about Kathy and the service you received. We truly value your support and look forward to serving you again.
Kind regards,
Team SodaStream
Very swift and helpful response
Very swift and helpful response. And good to see some understanding and goodwill to a customer applied to the returns policy in my circumstances.
20 augustus 2026
Review zonder uitnodiging
Antwoord van SodaStream UK
Hello Raymond,
Thank you for taking the time to share your experience with us.
We're delighted to hear that you received a swift and helpful response from our team. We always strive to provide excellent customer service, and it's wonderful to know that our understanding of your circumstances, along with the flexibility shown regarding our return's policy, made a positive difference to your experience.
Your feedback is greatly appreciated and will be shared with the team. Thank you for choosing SodaStream.
Kind regards,
Team SodaStream
Excellent customer support
Excellent customer support, Kathy was very good in addressing my issue, sorted the problem and suggested how I might save some money by changing to the subscription route. First class!
20 augustus 2026
Review zonder uitnodiging
Antwoord van SodaStream UK
Hello Gordon,
Thank you for your wonderful review!
We're delighted to hear that Kathy was able to resolve your issue and provide helpful advice on how you could save money by switching to a subscription. Delivering excellent customer service and ensuring our customers receive the best value is always our goal.
Your kind words will be shared with Kathy, who will be thrilled to know her support made such a positive difference to your experience.
Thank you for choosing SodaStream, and we look forward to serving you again in the future.
Kind regards,
Team SodaStream
Excellent support,
Excellent support,
Mekyle was extremely kind, attentive, and helpful throughout the whole process. She responded very quickly to my messages, understood what I needed, and did her best to help resolve the situation.
I was really pleased with the support and the service I received. I’m still waiting to confirm that the issue has been fully resolved, but I truly appreciate her attention, responsiveness, and dedication throughout the process.
Thank you so much for the excellent support!
Sibelle De Lorenzi
17 augustus 2026
Review zonder uitnodiging
Antwoord van SodaStream UK
Hi Sibelle,
Thank you, Sibelle, for taking the time to share your experience with us.
We're delighted to hear that Mekyle was kind, attentive, and helpful throughout the process. Providing responsive and dedicated support is very important to us, and your feedback will mean a great deal to her.
We appreciate your patience while awaiting final confirmation that the matter has been fully resolved. Thank you for recognizing Mekyle's efforts and commitment to assisting you every step of the way.
Kind regards,
Team SodaStream
Prompt and helpful customer service
11 augustus 2026
Review zonder uitnodiging
Antwoord van SodaStream UK
Hi Frances Marshall,
Thank you for your review. We're delighted to hear that you found our customer service team prompt and helpful.
Providing efficient, friendly, and effective support is something we strive for every day, so it's wonderful to know we met your expectations. Your feedback means a lot to us and will be shared with the team.
Thank you for choosing SodaStream.
Kind regards,
Team SodaStream
Part of our order was not received
Part of our order was not received. Initial contact with the company was effortless, and the levels of assistance given were of exemplary standards. Very happy with their help in resolving the issue
10 augustus 2026
Review zonder uitnodiging
Antwoord van SodaStream UK
Hi Paul Phelan,
Thank you for taking the time to share your experience. We're sorry to hear that part of your order was missing, but we're delighted that our team was able to assist you quickly and resolve the issue to your satisfaction.
It's wonderful to know that contacting us was effortless and that you found the support provided to be of such a high standard. Feedback like yours means a great deal to us and motivates us to continue delivering the best possible service.
Thank you for choosing SodaStream, and we're pleased we could help.
Kind regards,
Team SodaStream
I needed to amend by soda stream…
I needed to amend by soda stream subscription and couldn’t see how to do it online. Popped them a message. Got a really detailed step by step response from Elizabeth within hours which resolved my issue. Great service.
19 augustus 2026
Review zonder uitnodiging
Antwoord van SodaStream UK
Hi Timothy,
Thank you for your wonderful review. We're delighted to hear that Elizabeth was able to assist you with amending your SodaStream subscription.
We understand that managing subscriptions online can sometimes be tricky, so it's great to know that Elizabeth's detailed step-by-step guidance helped resolve your issue quickly and efficiently. We'll be sure to pass your kind feedback on to her.
Thank you for taking the time to share your experience. We're thrilled that you received the level of service we strive to provide.
Kind regards,
Team SodaStream
Helpful customer services
My call to customer services was answered after just a few rings. I had been getting nowhere trying to return my empty cylinder. Elizabeth explained the returns procedure and I managed to get the empty cylinder returned, thank you. The full cylinder was delivered by EVRI but I could not return the empty one through EVRI. I didn’t know that it had to be done through InPost.
20 augustus 2026
Review zonder uitnodiging
Antwoord van SodaStream UK
Hi Peter,
Thank you for taking the time to leave us a review. We're delighted to hear that Elizabeth was able to assist you and explain the cylinder return process clearly.
We understand how frustrating it can be when you're unsure how to return an empty cylinder, so we're pleased that Elizabeth helped get everything sorted and that you were able to complete the return successfully. We'll be sure to pass along your kind feedback to her.
Thank you also for highlighting the difference between our delivery and return services. We appreciate your feedback and are glad we could help clarify the process.
Thank you for choosing SodaStream.
Kind regards,
Team SodaStream
I had great customer experience when my…
I had great customer experience when my return canister went astray
18 augustus 2026
Review zonder uitnodiging
Antwoord van SodaStream UK
Hi Sandra,
Thank you for sharing your experience. We're delighted to hear that you had a great customer service experience when your return cylinder went astray.
We understand how frustrating situations like this can be, so we're pleased that our team was able to assist and help resolve the issue for you. Providing helpful and efficient support is always our goal, and it's wonderful to know we met your expectations.
Thank you for choosing SodaStream and for taking the time to leave your feedback.
Kind Regards,
Team SodaStream
I spoke to a lady called Kathy and she…
I spoke to a lady called Kathy and she couldn't do enough for me. She was so kind and helpful and sorted my problem out to the full. Everything was explained so well. WELL DONE!
Lorenda Matthews
19 augustus 2026
Review zonder uitnodiging
Antwoord van SodaStream UK
Hi Lorenda,
Thank you so much for your wonderful review. We're delighted to hear that Kathy provided such kind, helpful, and dedicated support and was able to resolve your issue completely.
It's great to know that everything was explained clearly, and that Kathy went above and beyond to ensure you felt fully supported throughout the process. We'll be sure to share your lovely feedback with her, as recognition like this means a great deal to our team.
Thank you for taking the time to share your experience and for choosing SodaStream.
Kind regards,
Team SodaStream
Good options for exchanging gas cans…
Good options for exchanging gas cans and customer service
17 augustus 2026
Review zonder uitnodiging
Antwoord van SodaStream UK
Hi Adam Broadley,
Thank you for your review! We're delighted to hear that you found our gas cylinder exchange options convenient and that you had a positive experience with our Customer Service team.
Making cylinder exchanges as simple and hassle-free as possible is important to us, so it's wonderful to know we're meeting your expectations. Your feedback means a great deal to the team.
Thank you for choosing SodaStream, and we look forward to serving you again in the future.
Kind regards,
Team SodaStream
Three weeks of silence
Three weeks of silence — resolved in minutes once I reached Tracy
I ordered a gas cylinder exchange on 31 July and returned my empty cylinder as required. My replacement never arrived.
Despite contacting Customer Service with tracking details and proof of return, and later sending a formal complaint, nothing was resolved.
Today I finally telephoned and spoke to Tracy, who was excellent. Within minutes she discovered that my replacement had been damaged in transit and returned to SodaStream.
And that is my complaint: SodaStream had the parcel back, yet nobody contacted me or sent a replacement. I was simply left waiting for something that was never going to arrive. and had to write numerous times.
Tracy has now sorted out a refund and helped me arrange a new express order. Five stars for Tracy — none for the customer-service system that made it necessary for me to find her.
19 augustus 2026
Review zonder uitnodiging
Antwoord van SodaStream UK
Hi Plaristo Gallery,
Thank you for taking the time to share your experience with us. We're very sorry for the frustration and inconvenience caused by the lack of communication regarding your cylinder exchange order.
We completely understand how disappointing it must have been to return your empty cylinder, provide tracking information, submit a formal complaint, and then be left waiting without an update. While we're pleased that Tracy was able to quickly identify that the replacement cylinder had been damaged in transit and returned to us, we appreciate that this should have been addressed much sooner.
We're delighted to hear that Tracy was able to arrange your refund and assist with placing a new express order. We'll be sure to pass on your kind words and recognition to her.
Thank you for your honest feedback. It helps us identify where we need to improve, and we're sorry that your experience fell short of the standard we aim to provide.
Kind regards,
Team SodaStream
Excellent Customer Service
Kathy at Soda Stream provided excellent service and guidance today. Her follow up and patience with my questions was fantastic. Highly recommend Soda Stream!
19 augustus 2026
Review zonder uitnodiging
Antwoord van SodaStream UK
Hi DS S,
Thank you for taking the time to leave such a wonderful review. We're delighted to hear that Kathy provided you with excellent service and guidance. Her patience, follow-up, and dedication to answering all your questions are exactly the kind of support we strive to deliver.
We'll be sure to pass your kind feedback on to Kathy, who will be thrilled to know she made such a positive difference to your experience.
Thank you for your recommendation and for being part of the SodaStream family!
Kind regards,
Team SodaStream
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