I use teh soda stream return system for cylinders. Having had some issues this time with my local Yodel point no longer accepting parcels ( despite still saying they did on the Yodel Website ). Eliz... Toon meer
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Lees wat reviewers zeggen
I called to discuss the co2 cylinder program and Kathy, my sparkling water specialist, clearly explained the service and how to use and adapt the program to suit my needs. She then opened an account... Toon meer
SodaStream have clearly tightened up on their empties returns policy. I was unable to order 4 new cylinders until they had confirmed my returns. Despite me sending them evidence it still took an ag... Toon meer
I've used Soda Stream for over a year now. I really enjoy being able to make my of sparkling water. My machine is still going strong. Customer service is great, whenever I have had a query about my... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Did you know that using a SodaStream allows you to make a meaningful difference for the environment? Not only can you enjoy refreshing drinks and sparkling water anytime, but you're also actively replacing countless single-use plastic bottles that would otherwise end up in landfills, contributing to a cleaner, greener planet.
Replace
Geschreven door het bedrijf
- To achieve this vision, we champion a simple yet powerful concept: Replace.
- At SodaStream, sustainability is part of our mission; our vision is to empower consumers to make positive choices every day and make a difference, to help keep our planet healthy and clean for all.
- Circular Ecosystem
- By joining our circular ecosystem, you can enjoy personalised sparkling drinks at home while replacing over a thousand* single-use plastic bottles.
- *Estimate based on the average usage of a SodaStream ecosystem over the lifespan of a 5 year period.
2 Year Warranty on all Sparkling Water Makers
And free shipping on all Sparkling Water Makers
At SodaStream, we pride ourselves on providing exceptional customer service that sets us apart. Our dedicated team is committed to ensuring that every customer has a positive experience from start to finish. We listen to your needs, respond promptly to inquiries, and go above and beyond to resolve any issues. Your satisfaction is our top priority, and we strive to create lasting relationships built on trust and support. Join our community of happy customers and experience the difference that outstanding service can make!
Contactgegevens
Office 2 The Limes, Ampthill, MK45 2GJ, Verenigd Koninkrijk
- 0800 085 8373
- customer.care-uk@sodastream.com
- www.sodastream.co.uk
Make a Meaningful Difference!
4,3
Uitstekend
6K reviews
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Thought my soda stream machine was…
Thought my soda stream machine was broken so looked to buy a new one. We still have 3 blue cylinders but couldn’t find a new machine for blue. Kathy in customer services was exceptional. Turns out the replacement cylinder was faulty, not the machine. She arranged for a replacement cylinder, sent me email instructions on how to return the faulty one and saved me a lot of money in that I didn’t need to buy a new machine! Thanks Kathy.
19 augustus 2026
Review zonder uitnodiging
Antwoord van SodaStream UK
Hi Lorraine,
Thank you for your fantastic review. We're delighted to hear that Kathy was able to help resolve the issue and save you from purchasing a new machine unnecessarily.
It's great that the problem was identified as a faulty cylinder rather than the machine itself, and that Kathy could arrange a replacement cylinder and provide clear instructions for returning the faulty one. We'll be sure to pass on your kind words and recognition to her.
Thank you for choosing SodaStream, and we're so pleased we could get you back to enjoying your sparkling water while saving you money.
Kind regards,
Team SodaStream
Lost cylinder replaced promptly
My order for a gas cylinder was returned to their depot by EVRI rather than delivered to me. I contacted customer services who cancelled and refunded the original order and sent a replacement cylinder on a fast delivery. They did not charge for the fast delivery, which seems fair following the delay with the original order.
18 augustus 2026
Review zonder uitnodiging
Antwoord van SodaStream UK
Hi OvationM,
Thank you for taking the time to share your experience with us. We're sorry that your original cylinder order was returned to our depot by EVRI instead of being delivered as expected.
That said, we're pleased to hear that our Customer Service team was able to quickly resolve the issue by arranging a refund for the original order and sending a replacement cylinder via fast delivery. We're glad this helped make up for the inconvenience caused by the delay.
Your feedback is greatly appreciated, and we're delighted that you were satisfied with the support you received.
Kind regards,
Team SodaStream
I phoned as wanted to order cylinders…
I phoned as wanted to order cylinders the young lady on customer services was amazingly helpful she took me through how to reorder them cancel when I logged on she also explained easy way to return them I was very impressed so thank you
17 augustus 2026
Review zonder uitnodiging
Antwoord van SodaStream UK
Hi Jacqui Saville,
Thank you so much for taking the time to share your experience. We're delighted to hear that our customer service colleague was able to help you with reordering your cylinders, cancelling the order when needed, and explaining the return process clearly.
Your kind words mean a lot to us, and we'll be sure to pass your feedback on to the team member who assisted you.
Thank you for choosing SodaStream, and we look forward to helping you again in the future.
Kind regards,
Team SodaStream
I had an issue with exchanging…
I had an issue with exchanging cylinders so reached out to customer support for help. Unknown to me, I had failed to update my payment details which was why I couldn’t order new cylinders. I spoke with Elizabeth from the support team who was excellent, she quickly found out the problem and provided a solution. She was polite, helpful and professional at all times, a real asset to SodaStream, would definitely recommend
17 augustus 2026
Review zonder uitnodiging
Antwoord van SodaStream UK
Hi MK
Thank you so much for taking the time to share your experience.
We're delighted to hear that Elizabeth was able to quickly identify the issue with your payment details and help get everything resolved for you. Providing polite, helpful, and professional support is what we strive for, and we're thrilled to know that Elizabeth made such a positive impression.
We'll be sure to pass your wonderful feedback on to her, as recognition like this means a great deal to our team.
Thank you for your recommendation and for being a valued SodaStream customer.
Kind regards,
Team SodaStream
Unclear wording for subscription setup
Firstly, I love my sodastream and use it daily, however, I am really disappointed I have had to cancel my CO2 subscription due to very poor wording on your website. I subscribed to having 4 bottles very 4 months on the understanding that I have the term of my subscription + 30 days to return the cylinders, (so 120 days + 30 in my head) so was surprised to see an expected return date 3 months after my initial order date. When I queried this I was told that I only had 90 days to return my empty cylinders plus 30 days, and even if I had a 6 month subscription I had to return the empty cylinders within 90 days plus 30 days. That makes no sense to me. My issue is that definitely is not what your website states for a subscription.
18 augustus 2026
Review zonder uitnodiging
Antwoord van SodaStream UK
Hi There,
Thank you for taking the time to share your feedback. We're delighted to hear that you love your SodaStream and use it daily, but we're sorry to learn about the confusion and frustration caused by the wording of our CO₂ subscription terms.
We understand how the information could be interpreted as having the full subscription period, plus an additional 30 days, to return your cylinders. We appreciate you bringing this to our attention, as clear communication is very important to us, and we'll ensure your feedback is passed on to the relevant team for review.
To allow us to look into your specific case and provide further assistance, could you please share your order number with us?
We look forward to hearing from you.
Kind regards,
Team SodaStream
A speedy resolution to a problem I had…
A speedy resolution to a problem I had been pursuing with Evri for several days without any progress. It was a change to speak to a human being and team member Elizabeth solved my problem in a matter of a few minutes. Well done Sodastream
17 augustus 2026
Review zonder uitnodiging
Antwoord van SodaStream UK
Hi Charles Monk,
Thank you for taking the time to share your experience with us.
We're delighted to hear that Elizabeth was able to step in and resolve an issue that had been ongoing for several days. We understand how frustrating it can be when you're not making progress with a delivery enquiry, so it's wonderful to know that speaking directly with a member of our team helped bring the matter to a quick resolution.
Elizabeth takes great pride in providing friendly, efficient support, and we're thrilled to hear that she was able to solve your problem within minutes. We'll be sure to pass your kind words on to her, as recognition like this means a great deal to our team.
Thank you again for your lovely feedback and for choosing SodaStream. We're always here to help whenever you need us.
Kind regards,
Team SodaStream
Great customer service Kathy was able…
Great customer service Kathy was able to troubleshoot and assist.
17 augustus 2026
Review zonder uitnodiging
Antwoord van SodaStream UK
Hi Selina,
Thank you for your feedback.
We're delighted to hear that Kathy was able to troubleshoot the issue and provide the support you needed. Delivering prompt, helpful, and effective customer service is our goal, so it's wonderful to know that Kathy was able to assist and help get things resolved for you.
We'll be sure to pass your kind comments on to Kathy. Recognition like this means a great deal to our team.
Thank you for choosing SodaStream and for taking the time to share your experience.
Kind Regards,
Team SodaStream 💙
Arrived on date stated
Arrived on date stated. I mixer bottle broken; quickly replaced. Helpful and prompt replies to all my questions.
3 augustus 2026
Review zonder uitnodiging
Antwoord van SodaStream UK
Hi Peter,
Thank you for taking the time to share your experience with us.
We're delighted to hear that your order arrived on the promised date and that any issues you encountered were resolved quickly. We're sorry that one of the mixer bottles arrived damaged, but it's great to know that a replacement was arranged promptly and without hassle.
We're also pleased to hear that you found our team helpful and responsive to your questions. Providing timely support and ensuring our customers have a positive experience is always our goal.
Thank you again for your kind feedback and for choosing SodaStream. We truly appreciate your support.
Kind regards,
Team SodaStream 💙
Poor Service
Very slow despatch and delivery by today’s standards. My most recent order did not arrive at all. I was offered a full refund (not yet received) but no offer to replace the missing item.
14 augustus 2026
Review zonder uitnodiging
Antwoord van SodaStream UK
Hi N Fry,
Thank you for taking the time to share your feedback.
We're sorry to hear about your recent experience. We understand how disappointing it is to experience delays with dispatch and delivery, especially when expectations for online orders are much higher today. It's even more frustrating when an order does not arrive at all.
While we're pleased that a refund was arranged, we appreciate your comments regarding the lack of an option to replace the missing item. We understand why this left you feeling dissatisfied, particularly after already experiencing a delay.
We sincerely apologise for the inconvenience caused and for falling short of the level of service you expected. Your feedback is important to us, and we'll ensure your comments are shared with the relevant teams as we continue to improve our processes and customer experience.
Thank you for bringing this to our attention.
Kind regards,
Team SodaStream 💙
Excellent service from SodaStream
My 5-year-old one-touch SodaStream machine stopped working, due to a faulty electrical adapter. A replacement adapter is no longer available but the machine was covered by the warranty as I am in the annual cylinder replacement scheme. Lucrecia arranged shipment of a new machine, which arrived the very next day. She was friendly, courteous and efficient. I could not have asked for better service.
14 augustus 2026
Review zonder uitnodiging
Antwoord van SodaStream UK
Hi Neil,
Thank you for taking the time to share your experience with us.
We're delighted to hear that Lucrecia was able to assist you so effectively when your One Touch machine developed a fault. While we're sorry that the adapter issue meant your machine could no longer be used, it's wonderful to know that the warranty coverage available through your cylinder subscription allowed us to provide a replacement quickly.
We're especially pleased to hear that your new machine arrived the very next day and that Lucrecia's friendly, courteous, and efficient support made the process as smooth and stress-free as possible. Delivering excellent customer care is something we take great pride in, and feedback like yours means a great deal to our team.
We'll be sure to pass your kind words on to Lucrecia, who will be thrilled to know her assistance was so appreciated.
Thank you again for your lovely review and for being a valued SodaStream customer.
Kind regards,
Team SodaStream 💙
Kathy is great…
I had to return full and empty canisters, due to having to replace our old machine...Kathy did a great job in keeping me up to date and sorting out the refunds and new replacement bottles 10/10
7 augustus 2026
Review zonder uitnodiging
Antwoord van SodaStream UK
Hi Bronwen,
Thank you for taking the time to share your experience with us.
We're delighted to hear that Kathy was able to assist you with returning your full and empty cylinders and help make the transition to your replacement machine as smooth as possible. Keeping customers informed every step of the way and ensuring refunds and replacements are handled efficiently is exactly the level of service we strive to provide.
Your kind words about Kathy's communication and support mean a great deal to us, and we'll be sure to pass on your feedback to her. We're sure she'll be thrilled to hear she made such a positive difference.
Thank you again for your wonderful review and for your 10/10 rating. We truly appreciate your support and look forward to serving you again in the future.
Kind regards,
Team SodaStream 💙
Excellent service in support of a worthy product
Firstly, this is an excellent service that reduces single-use plastic, which is a justification in itself. Whenever any issues have arisen in the several years of using the service, customer support responses have been fast, accurate and courteous.
16 augustus 2026
Review zonder uitnodiging
Antwoord van SodaStream UK
Hi Peter,
Thank you for your wonderful feedback.
We're delighted to hear that you've had such a positive experience with both our service and our customer support team over the years. Knowing that our CO₂ exchange service helps you reduce single-use plastic while enjoying your SodaStream makes your comments especially meaningful.
We're also pleased to hear that whenever you've needed assistance, our team has been able to provide fast, accurate, and courteous support. Delivering a reliable experience and excellent customer care is something we strive for every day, so it's great to know we've consistently met your expectations.
Thank you for your loyalty and continued support. We truly appreciate you being part of the SodaStream community.
Kind regards,
Team SodaStream 💙
Good Company to deal with…
Sodastream answered my question within 24 hours. This was very refreshing as most sites tell you to expect a response within days. Very helpful good Company to deal with. I’ve dealt with them before and found them to be very fair and helpful.
13 augustus 2026
Review zonder uitnodiging
Antwoord van SodaStream UK
Hi Susan Marks,
Thank you for taking the time to share your experience with us.
We're delighted to hear that your question was answered within 24 hours and that you found our team helpful and responsive. We understand how important timely communication is, so it's wonderful to know that our support stood out and helped make your experience a positive one.
We're especially grateful for your continued trust in SodaStream. Knowing that you've dealt with us before and consistently found us fair, helpful, and easy to work with means a great deal to us. Building long-term relationships with our customers is something we truly value.
Thank you again for your kind words and for your ongoing support. We look forward to assisting you whenever you need us.
Kind regards,
Team SodaStream 💙
Very responsive and helpful to customer…
Very responsive and helpful to customer enquiries. Bit annoying that they keep changing the format of bottles so I can't use my old bottles on the new machine.
10 augustus 2026
Review zonder uitnodiging
Antwoord van SodaStream UK
Hi Clive,
Thank you for taking the time to share your feedback.
We're delighted to hear that you found our team responsive and helpful when dealing with your enquiries. Providing prompt and effective customer support is something we take great pride in, so it's wonderful to know that this was reflected in your experience.
We also appreciate your comments regarding bottle compatibility. We understand that changes to products and accessories can sometimes be frustrating, particularly when you have existing bottles that you've been using for some time. Customer feedback like yours is valuable, and we'll be sure to share your thoughts with the relevant teams for consideration.
Thank you again for your honest feedback and for being a valued SodaStream customer. We appreciate your support and hope you continue to enjoy your SodaStream experience.
Kind regards,
Team SodaStream 💙
Warranty not honoured
My sodastream developed a fault during the warranty period. It makes a hissing sound and you can see co2 being released and it sprays water everywhere. Customer service have confirmed there is a fault but will not send a replacement as it is now outside the warranty period even though I raised the issue in the warranty period.
14 augustus 2026
Review zonder uitnodiging
Antwoord van SodaStream UK
Hi Sam,
Thank you for taking the time to share your experience.
We're sorry to hear about the fault with your SodaStream machine and understand your frustration. We can appreciate how disappointing it must be to experience an issue during the warranty period, report it promptly, and then find yourself without the resolution you were expecting.
We always aim to provide fair and reasonable support to our customers, and we understand your concern regarding the timing of the claim versus the warranty expiry date. Feedback like yours is important because it helps us review our processes and ensure we're delivering the best possible customer experience.
We're sorry that this situation has left you feeling disappointed, particularly after our team confirmed that a fault existed with the machine. We appreciate you bringing this matter to our attention and will ensure your comments are shared with the relevant teams for review.
Kind regards,
Team SodaStream 💙
My issue was sorted very quickly
My issue was sorted very quickly. My whole experience was great from start to finish. It was great that I dealt with only one person. Great value for money.
10 augustus 2026
Review zonder uitnodiging
Antwoord van SodaStream UK
Hi Ian Bloor,
Thank you for taking the time to share your feedback.
We're delighted to hear that your issue was resolved so quickly and that you had a great experience from start to finish. We understand how important it is to receive efficient support, and we're especially pleased to know that having a dedicated point of contact made the process simpler and more convenient for you.
Providing excellent service and great value is always our goal, so it's wonderful to hear that we met your expectations.
Thank you again for your kind words and for choosing SodaStream. We truly appreciate your support.
Kind regards,
Team SodaStream 💙
Soda stream order
Kathy was very friendly and helpful and understood my issue.
I wanted to order earlier than normal and wasn’t sure how to doit.
She went through each bit and sorted out my problem and also sent me details of how I can do this in the future.
My order is due tomorrow.
Very impressed with her attitude and friendliness.
11 augustus 2026
Review zonder uitnodiging
Antwoord van SodaStream UK
Hi Kevin,
Thank you for taking the time to share your experience with us.
We're delighted to hear that Kathy was able to assist you with your order and make the process so straightforward. It's great to know that she took the time to understand your situation, guide you through each step, and provide information to help you manage future orders with confidence.
We pride ourselves on delivering friendly, knowledgeable support, and we're thrilled that Kathy's positive attitude and willingness to help left such a great impression. We'll be sure to pass your kind words on to her.
Thank you again for your wonderful feedback. We hope your order arrives as expected, and we look forward to supporting you again in the future.
Kind regards,
Team SodaStream 💙
Advice from Sodastream
I needed to make various arrangements following a house move, and the advice given by Tracey at Sodastream was incredibly fast, accurate, and helpful.
13 augustus 2026
Review zonder uitnodiging
Antwoord van SodaStream UK
Hi Klara,
Thank you for taking the time to share your experience with us.
We're delighted to hear that Tracey was able to assist you during your house move and provide advice that was fast, accurate, and helpful. We understand that moving home can involve a lot of arrangements and unexpected challenges, so we're pleased that Tracey could make the process a little easier for you.
Providing efficient and reliable support is something we strive for every day, and it's wonderful to know that Tracey's assistance made such a positive difference. We'll be sure to pass your kind feedback on to her.
Thank you for choosing SodaStream and for your lovely review.
Kind regards,
Team SodaStream 💙
No problem at all replacing a faulty…
No problem at all replacing a faulty bottle
11 augustus 2026
Review zonder uitnodiging
Antwoord van SodaStream UK
Hi Heather,
Thank you for your feedback.
We're delighted to hear that replacing your faulty bottle was a straightforward and hassle-free experience. We always aim to make the warranty and replacement process as smooth as possible, so it's great to know we were able to help quickly and efficiently.
Thank you for choosing SodaStream and for taking the time to share your experience with us.
Kind regards,
Team SodaStream 💙
Really helpful customer service…
Really helpful customer service advisor. Very kind and patient when my brain was on a go slow. Elizabeth really was a joy to speak to. I appreciate the personal touch that she gave. Thank you.
11 augustus 2026
Review zonder uitnodiging
Antwoord van SodaStream UK
Hi Ann Marie Ramsdale,
Thank you for taking the time to leave such wonderful feedback.
We're delighted to hear that Elizabeth provided such a positive experience. We understand that sometimes technology or troubleshooting can feel a little overwhelming, and having someone patient, kind, and willing to take the time to help can make all the difference.
It's fantastic to know that Elizabeth's personal approach and thoughtful support made your interaction so enjoyable. We pride ourselves on delivering service with a human touch, and we're thrilled that Elizabeth was able to provide exactly that.
We'll be sure to pass your kind words on to Elizabeth, who will be delighted to hear how much her assistance was appreciated.
Thank you again for your lovely review and for choosing SodaStream.
Kind regards,
Team SodaStream 💙
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