I use teh soda stream return system for cylinders. Having had some issues this time with my local Yodel point no longer accepting parcels ( despite still saying they did on the Yodel Website ). Eliz... Toon meer
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Lees wat reviewers zeggen
I called to discuss the co2 cylinder program and Kathy, my sparkling water specialist, clearly explained the service and how to use and adapt the program to suit my needs. She then opened an account... Toon meer
SodaStream have clearly tightened up on their empties returns policy. I was unable to order 4 new cylinders until they had confirmed my returns. Despite me sending them evidence it still took an ag... Toon meer
I've used Soda Stream for over a year now. I really enjoy being able to make my of sparkling water. My machine is still going strong. Customer service is great, whenever I have had a query about my... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Did you know that using a SodaStream allows you to make a meaningful difference for the environment? Not only can you enjoy refreshing drinks and sparkling water anytime, but you're also actively replacing countless single-use plastic bottles that would otherwise end up in landfills, contributing to a cleaner, greener planet.
Replace
Geschreven door het bedrijf
- To achieve this vision, we champion a simple yet powerful concept: Replace.
- At SodaStream, sustainability is part of our mission; our vision is to empower consumers to make positive choices every day and make a difference, to help keep our planet healthy and clean for all.
- Circular Ecosystem
- By joining our circular ecosystem, you can enjoy personalised sparkling drinks at home while replacing over a thousand* single-use plastic bottles.
- *Estimate based on the average usage of a SodaStream ecosystem over the lifespan of a 5 year period.
2 Year Warranty on all Sparkling Water Makers
And free shipping on all Sparkling Water Makers
At SodaStream, we pride ourselves on providing exceptional customer service that sets us apart. Our dedicated team is committed to ensuring that every customer has a positive experience from start to finish. We listen to your needs, respond promptly to inquiries, and go above and beyond to resolve any issues. Your satisfaction is our top priority, and we strive to create lasting relationships built on trust and support. Join our community of happy customers and experience the difference that outstanding service can make!
Contactgegevens
Office 2 The Limes, Ampthill, MK45 2GJ, Verenigd Koninkrijk
- 0800 085 8373
- customer.care-uk@sodastream.com
- www.sodastream.co.uk
Make a Meaningful Difference!
4,3
Uitstekend
6K reviews
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Had an issue with my sodastream machine…
Had an issue with my sodastream machine that was still within warranty, so contacted support via the web form. Within a few hours had a communication back asking if they could call me when with the machine, unfortunately it was near the end of the day on a Friday, but received a call on Monday. The support representative Kathy ran through some checks with me over a camera link to my phone so she could see the problem for herself. Very effective method of support, the it was quickly determined that the machine required replacing, which she arranged promptly. 2 days later the replacement arrived, and I have packed the old one up to send back to them.
Very please with the outcome and how they dealt with it, in the 40 odd years we have had ss machines I have always found the support to be very good.
7 augustus 2026
Review zonder uitnodiging
Antwoord van SodaStream UK
Hi Moley Mole,
Thank you for taking the time to share your experience and for your continued loyalty to SodaStream over the years.
We're delighted to hear that our support team was able to assist you quickly and efficiently with your warranty claim. It's great to know that Kathy's proactive approach, including the video call to assess the issue first-hand, helped identify the problem and reach a resolution without delay.
We're also pleased that the replacement process was arranged promptly and that your new machine arrived within just a couple of days. Providing a smooth and convenient support experience is something we strive for, and it's wonderful to hear that this was reflected in your interaction with Kathy and our team.
Your feedback means a great deal to us, especially coming from a long-time SodaStream customer. We will be sure to pass your kind comments on to Kathy, who will be thrilled to know her support made such a positive difference.
Thank you again for your continued support and for sharing your experience. We hope you enjoy many more years of sparkling with SodaStream!
Kind regards,
Team SodaStream 💙
Annoyingly charge £4.99 for delivery…
Annoyingly charge £4.99 for delivery but still waiting over a week with no update on my delivery. All it says is its on its way for the last 5 days
5 augustus 2026
Review zonder uitnodiging
Antwoord van SodaStream UK
Hi Jon Black
Thank you for taking the time to share your feedback.
We're sorry to hear about the delay with your order and understand how frustrating it is to pay for delivery and then be left waiting with no meaningful updates. We appreciate that seeing the tracking status remain unchanged for several days can be disappointing and concerning.
We always aim to deliver orders as quickly as possible, and we're sorry that this has not been your experience. Delays can occasionally occur within the courier network, but we completely understand your expectation of receiving timely updates and clearer information regarding the progress of your delivery.
Thank you for bringing this to our attention. Your feedback is important to us, and we'll ensure your comments are shared with the relevant teams for review as we continue working to improve our customer experience.
We appreciate your patience and hope your order arrives very soon.
Kind regards,
Team SodaStream 💙
Just had my soda stream start up kit…
Just had my soda stream start up kit delivered today and it is absolutely amazing I can't stop using it thanks so much 🙏🏼😁
12 augustus 2026
Review zonder uitnodiging
Antwoord van SodaStream UK
Hi Heather Grain,
Thank you for your fantastic feedback!
We're thrilled to hear that you're loving your new SodaStream starter kit and that it's already becoming a big part of your day. There's nothing better than hearing from customers who are excited to start their sparkling water journey!
We hope you continue to enjoy creating your favourite fizzy drinks at home and get plenty of use from your new machine.
Thank you for choosing SodaStream and for sharing your enthusiasm with us. Happy sparkling! 😊
Kind regards,
Team SodaStream 💙
5 star SodaStream support
After contacting SodaStream about a few recent issues with an order and return, Carol, the customer care advisor went above and beyond to help resolve my problems in full. Please pass on my thanks to Carol for her support and professionalism throughout the call. 5 star service!! 👏👏
10 augustus 2026
Review zonder uitnodiging
Antwoord van SodaStream UK
Hi Glen,
Thank you for taking the time to share your experience with us.
We're delighted to hear that Carol was able to help resolve the issues you experienced with your order and return. Providing professional, thorough, and caring support is what we strive for, and it's wonderful to know that Carol went above and beyond to ensure everything was fully resolved for you.
Your kind words and recognition mean a great deal to us. We will be sure to pass your compliments and thanks on to Carol, who I'm sure will be thrilled to know that her support made such a positive difference.
Thank you again for your fantastic feedback and for awarding us 5 stars. We truly appreciate your support and look forward to assisting you again in the future.
Kind regards,
Team SodaStream 💙
Room for Improvement
After a series of long phone conversation with customer service, my replacement carbonator arrived and I was able to enjoy sparkling water once again. I am not sure why Sodastream does not do "drink mix" with the much healthier "Monk Fruit Sugar extract". I am sensitive to "Sugar Alcohols" & mostly all fake sugar such as Aspartame, Stevia, Splenda, etc and don't like living next to the "white porcelain throne". Here is praying that a change and a way forward is going to materialise soon.
10 augustus 2026
Review zonder uitnodiging
Antwoord van SodaStream UK
Hi Wee Khiong Chiew,
Thank you for taking the time to share your feedback.
We're delighted to hear that your replacement carbonator arrived and that you're once again enjoying fresh sparkling water. We understand how important your SodaStream is to your daily routine, and we're pleased that our Customer Care team was able to help resolve the issue and get you back up and running.
We also appreciate you sharing your thoughts on our drink mix range. Customer feedback and product suggestions are incredibly valuable to us, and we'll be sure to pass your comments regarding alternative sweetener options, such as monk fruit extract, on to the relevant teams for consideration. We understand that different customers have different dietary preferences and sensitivities, and we're always interested in hearing how we can improve our offerings.
Thank you again for your patience, your loyalty, and for taking the time to leave a review. We truly appreciate your support and hope you continue to enjoy your SodaStream for many years to come.
Kind regards,
Team SodaStream 💙
Terrible customer service - no package after a week.
Terrible customer service. Ordered gas a week ago and paid for the exchange/faster delivery. For 6 days, the tracking has said they're still awaiting my parcel (DPD). Contacted Sodastream via Facebook as they 'claim to reply within 24 hours). No response. Am now almost at 48 hours with no response.
I finally rang, to be told it was out for delivery yesterday. It was not. I don't mind if companies have issues, and are honest/apologetic, but I don't like to be lied to.
5 augustus 2026
Review zonder uitnodiging
Antwoord van SodaStream UK
Hi Kerri,
Thank you for taking the time to share your experience. We're very sorry to hear about the delays and the frustration this situation has caused.
We completely understand your disappointment, especially after paying for an exchange order with faster delivery and then seeing no movement on the tracking information for several days. We also appreciate how frustrating it must have been to wait longer than expected for a response after reaching out for assistance.
While delays can occasionally occur, we agree that clear and accurate communication is essential. We're sorry that the information you received did not match your experience, and we understand why this left you feeling let down.
Your feedback is important to us, and we will ensure your comments are shared with the relevant teams for review. We always strive to provide timely support and transparent updates, and we're sorry we fell short of your expectations on this occasion.
Thank you for bringing this to our attention, and we hope we'll have the opportunity to restore your confidence in SodaStream in the future.
Kind regards,
Team SodaStream 💙
Excellent company to use online
Excellent company to use online. Very efficient staff and totally on the ball. Very refreshing these days for purchases and orders to happen without any hassle.
Well done Sodasream 👏👏👏
12 augustus 2026
Review zonder uitnodiging
Antwoord van SodaStream UK
Hi Mrs F D,
Thank you for your wonderful feedback!
We're delighted to hear that you've had such a positive experience ordering with SodaStream. Providing efficient service and making sure orders are processed smoothly and without hassle is exactly what we strive for, so it's fantastic to know our team delivered on that promise.
Your kind words about our staff being "totally on the ball" really mean a lot to us, and we'll be sure to share your compliments with the team. Nothing makes us happier than knowing our customers can shop with confidence and enjoy a seamless experience from start to finish.
Thank you again for your support and for choosing SodaStream. We truly appreciate your recommendation and look forward to serving you again in the future!
Kind regards,
Team SodaStream 💙
I was quite happy with SodaStream until…
I was quite happy with SodaStream until they imposed an inflexible subscription / regular order model on everyone. It’s annoyingly inflexible and quite unsuitable for my needs or order frequency.
11 augustus 2026
Review zonder uitnodiging
Antwoord van SodaStream UK
Hi MDGH,
Thank you for taking the time to share your feedback.
We're pleased to hear that you've been happy with SodaStream overall, but we're sorry to learn that our current subscription and regular order model has not met your needs. We understand that every customer uses their SodaStream differently, and we appreciate that a fixed ordering schedule may not be the most convenient option for everyone.
Customer feedback plays an important role in helping us improve our services, and we will ensure your comments are shared with the relevant teams for consideration. We always strive to provide solutions that are both convenient and flexible for our customers.
Thank you again for your honest feedback and for being a valued SodaStream customer. We appreciate your support and hope we can continue to serve you better in the future.
Kind regards,
Team SodaStream 💙
Excellent customer service
Customer service was so efficient and friendly. A surprisingly pleasant experience! Thank you soda stream for resolving my issue so promptly.
5 augustus 2026
Review zonder uitnodiging
Antwoord van SodaStream UK
Hi Anne,
Thank you for your kind words.
We're delighted to hear that our Customer Care team was able to resolve your issue promptly and provide such a positive experience. Friendly, efficient service is exactly what we strive for, so it's wonderful to know that we exceeded your expectations.
Your feedback means a great deal to us, and we'll be sure to share your comments with the team. Thank you for giving us the opportunity to help and for choosing SodaStream.
Kind regards,
Team SodaStream 💙
Very smooth return service
I wanted to return some very old co2 canisters. After a quick search around the soda stream website, i contacted their customer services. I had a reply within 24 hrs including a code to return them via an inpost locker. Dead easy and no cost. Great service.
6 augustus 2026
Review zonder uitnodiging
Antwoord van SodaStream UK
Hi Keith F
Thank you for taking the time to share your experience with us.
We're delighted to hear that returning your old CO₂ cylinders was such a smooth and easy process. Providing convenient and hassle-free solutions for our customers is something we work hard to achieve, so it's wonderful to know that our Customer Care team was able to assist you quickly and provide everything you needed within 24 hours.
It's great to hear that the return process through the InPost locker was simple, convenient, and free of charge. We always aim to make cylinder returns as straightforward as possible, and your feedback lets us know we're on the right track.
Thank you again for your kind words and for choosing SodaStream. We truly appreciate your support.
Kind regards,
Team SodaStream 💙
Excellent customer service
Sodastream customer service was excellent at handling an issue I was having with a delivery. Immediately on hearing about my problem they despatched a replacement order, 4 gas canisters, which arrived a couple of days later. I later learned that my original order was being returned to sodastream as it had become damaged.
9 augustus 2026
Review zonder uitnodiging
Antwoord van SodaStream UK
Hi Ken White,
Thank you for taking the time to share your experience.
We're sorry that there was an issue with your original delivery, but we're delighted to hear that our Customer Care team was able to act quickly and provide a replacement order of gas cylinders as soon as the problem was reported.
We understand how important it is to receive your order on time, and we're pleased that the replacement arrived promptly while the original shipment was being returned due to damage in transit. Our goal is always to make resolving issues as simple and stress-free as possible for our customers.
Thank you for your kind words and for recognising our team's efforts. We truly appreciate your support and are grateful for the opportunity to assist you.
Kind regards,
Team SodaStream 💙
Excellent service
Unfortunately my parcel was delivered to the wrong address, but that was Evri's fault.
When I contacted Soda stream, they were fantastic. Very quick to get back to me and resolve the problem. Excellent service!
1 augustus 2026
Review zonder uitnodiging
Antwoord van SodaStream UK
Hi Tracy,
Thank you for sharing your experience with us.
We're sorry to hear that your parcel was delivered to the wrong address, although we appreciate your understanding that this was a courier issue. We know how frustrating situations like this can be.
That said, we're delighted to hear that our team was able to step in quickly and resolve the problem for you. Providing prompt, helpful support is very important to us, and it's wonderful to know that you felt well taken care of throughout the process.
Thank you for your kind words and for giving us the opportunity to make things right. We truly appreciate your support and hope you continue to enjoy your SodaStream experience.
Kind regards,
Team SodaStream 💙
Kathy was helpful
Kathy was helpful, professional and quick to resolve my query. It’s so reassuring to know you can still pick up the phone and talk to a customer care team at Sodastream.
10 augustus 2026
Review zonder uitnodiging
Antwoord van SodaStream UK
Hi Clare Witty,
Thank you for taking the time to share your feedback.
We're delighted to hear that Kathy was able to assist you in a helpful, professional, and efficient manner. Providing quick and effective support is always our goal, and it's wonderful to know that your experience reflected that.
We're also pleased that you appreciate being able to speak directly with our Customer Care team. We understand how valuable personal support can be, and we're committed to being here when our customers need us.
Thank you for choosing SodaStream and for your kind words. We will be sure to pass your feedback on to Kathy.
Kind regards,
Team SodaStream
Lucrecia was very helpful in making my…
Lucrecia was very helpful in making my order for a Sodastream an easy experience!
7 augustus 2026
Review zonder uitnodiging
Antwoord van SodaStream UK
Hi There,
Thank you so much for your wonderful feedback! We're delighted to hear that Lucrecia was able to make your SodaStream ordering experience easy and enjoyable. We'll be sure to share your kind words with her.
Kind regards,
Team SodaStream
Ordered a mega bundle and 6 syrups not…
Ordered a mega bundle and 6 syrups not only did it take over a week to arrive once it did i opened the box to find i had been sent the basic bundle and no syrups that i ordered . Absolutely disgusted . Seriously let down. EDIT:
Upon further inspection it looks as if the box delivered by evri has been opened and tapped back up again using clear tape .
8 augustus 2026
Review zonder uitnodiging
Antwoord van SodaStream UK
Hi John,
Thank you for taking the time to share your experience. We are very sorry to hear about the issues with your order and completely understand your disappointment. Receiving the wrong bundle and finding that the syrups were missing is frustrating enough, and your concerns about the package appearing to have been opened during transit are understandably worrying.
This is certainly not the experience we want for our customers. We would like the opportunity to investigate what happened and work towards a resolution for you. Please reach out to our Customer Care team with your order details if you have not already done so, and we will be happy to assist further.
We sincerely apologise for the inconvenience caused and appreciate you bringing this matter to our attention.
Kind regards,
Team SodaStream
Excellent customer service
Excellent customer service. Really helpful and efficient service from Tracey. 100% impressed
7 augustus 2026
Review zonder uitnodiging
Antwoord van SodaStream UK
Hi Sara,
Thank you for your wonderful feedback!
We're delighted to hear that Tracey was able to provide such helpful and efficient service. We'll be sure to share your kind words with her, as recognition like this means a great deal to us at Sodastream.
Thank you for taking the time to share your experience. We're thrilled to know we left such a positive impression! 😊
Customer service very helpful fixing a…
Customer service very helpful fixing a problem with my returned cylinders showing as not returned.
5 augustus 2026
Review zonder uitnodiging
Antwoord van SodaStream UK
Hi Allen,
Thank you very much for the helpful feedback.
We're sorry for the confusion regarding your returned cylinders, but we're delighted to hear that our customer service team was able to quickly investigate and resolve the issue for you.
Providing helpful and efficient support is what we strive for, and we're pleased we could get everything sorted.
Thank you for taking the time to share your experience and for choosing SodaStream! 😊
Customer service is fab
Customer service is fab. You can phone and be connected to someone almost immediately, and they don't pass you around, they sort out whatever the problem is and then email you to confirm what has been done. We've had terrible problems with deliveries in our area, and SodaStream have resolved it each time and expedited the delivery, so we received it even faster than we would have done usually. Their team are friendly and helpful, they listen to what you say, and have the authority and ability to resolve issues. My problem with delivery was resolved by Lucrecia in no time and I found them to be super-helpful and efficient. Thank you, Lucrecia!
5 augustus 2026
Review zonder uitnodiging
Antwoord van SodaStream UK
Hi Chelsea,
Thank you for your wonderful feedback.
We're sorry to hear you've experienced ongoing delivery challenges in your area, but we're delighted that our team has been able to help resolve these issues quickly whenever they've arisen.
It's especially great to hear that Lucrecia was able to assist you so efficiently. We'll be sure to share your kind words with her. Providing friendly, responsive support and taking ownership of our customers' concerns is exactly what we strive for.
Thank you for your continued support and for taking the time to recognise Lucrecia's efforts. It means a great deal to us! 😊
2 weeks and still no delivery
I ordered my sodastream gas 2 weeks ago. A week after ordering i still hadn't received the order, so waiting the recommended days Evri recommends before a delivery is late.
When i contacted Sodastream they recommended they cancel the order and to remake it. I thought they were going to do that on the phone. When I was on the phone I said they original order had free delivery which was a special offer for that weekend. They insisted I'd still get free delivery but when I made the order the site wanted me to pay for the delivery.
I contacted Sodastream again and they said they'd send me an invoice which would include the free delivery. But after 4 days they hadn't.
This ordeal has taken 2 weeks for what should be a simple order and I'm still no further to getting anything. They say online is easy, convenient and cheaper buy I'm now at the stage of wishing I'd never got the Sodastream and that I'd just gone to the shop for a gas exchange in the first place.
7 augustus 2026
Review zonder uitnodiging
Antwoord van SodaStream UK
Hi Christopher,
Thank you for taking the time to share your experience. I sincerely apologize for the difficulties you've encountered trying to place what should have been a straightforward order.
I completely understand your frustration. After waiting two weeks, having an order go missing, needing to contact us multiple times, and then facing further delays with the replacement process and delivery charge issue, it's understandable that you're feeling disappointed. This is certainly not the convenient experience we aim to provide, and I sincerely apologise for the inconvenience and time you've spent trying to resolve this.
I'd like to investigate this further for you and review what has happened with both the original order and the replacement request. Could you please provide any order number(s) you may have.
Once I have those details, I'll look into the situation and see what has caused the delays, as well as review the delivery charge issue you were advised about.
Terrible customer service
I have used soda stream for many years. I recently purchased a new soda stream and managed to order the wrong re fills. Having sent the wrong ones back, the right refills have taken 7 weeks to arrive. I only received 3 back. This was because I had opened one and taking the plastic from the top. I appreciate that it is classed as open but having worked in the pub trade I understand these cost pennies to re fill. And, considering it has taken an age to send the correct bottles I thought some consideration may have been taken in to account.
Having called today, I was told they could cope with the returns along side their normal orders. I explained updates would be appreciated and would help alleviate the situation.
I will now move away from Soda stream and seek an alternative!
6 augustus 2026
Review zonder uitnodiging
Antwoord van SodaStream UK
Hi Angus,
Thank you for taking the time to share your feedback and for being a long-standing SodaStream customer. We're very sorry to hear about the difficulties you've experienced with your cylinder exchange and the delay in receiving the correct replacements. We understand how frustrating it must have been to wait so long, receive fewer cylinders than expected, and feel that the circumstances were not taken into consideration.
We also appreciate your comments regarding communication throughout the process. Keeping our customers informed is important, and we're sorry that you felt updates were lacking.
We'd like the opportunity to look into this matter further. Please reply with your order number, and we'll be happy to investigate what happened and assist you further.
Thank you for bringing this to our attention.
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